The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 300,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR professionals and advancing the practice of human resource management. That is a huge responsibility. Emily M. Dickens, SHRM’s Chief of Staff shares their Guiding Principles with us and a peek into the future of SHRM.
SHRM Guiding Principles:
For more information about Emily & SHRM:
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Brian Moak is the owner of HEART Certified Auto Care. HEART stands for Helping Everyone Achieve Reliable Transportation. His way of doing business has earned him a 99% retention rate. Brian lives by the “two customer” mantra – one that walks through the front door, and one that walks through the back door to clock in.
Their mission statement says it all, “Grow deliberately. Balance ambition with understanding. Revolutionize the norm. Embrace the unexpected. Always look beyond what you see. Never count on a silver bullet. Get involved. Listen to understand and share with transparency. Stay true to who you are. Inspire through integrity. Live your values – they are your foundation. Hold others accountable, and provide the necessary tools to thrive. Continuously adapt. Seek the honesty in hardship and learn from your mistakes. Own your actions. Trade expectations for appreciation. Believe. Lead from your heart.”
For more information about Brian and HEART:
HEART Certified Auto Care website
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Sheila Anderson is an image and impression management expert. Sheila is driven to empower corporate professionals across the globe on strategic visibility. Her exceptional talent benefits executives and notables at any level, polishing all facets of their personal brand. Through her own personal experience, Sheila Anderson was drawn to the influence of impression management.
As a Certified Universal Style System Consultant, through Alyce Parson, Sheila has successfully cultivated her own unique style. She is the author of I.C.U., The Comprehensive Guide to Breathing Life Back Into Your Personal Brand.
For more information about Sheila Anderson:
Sheila Anderson's Website
Sheila on Twitter
Sheila on LinkedIn
Sheila on Instagram
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My guest today is Dom Perry, Vice President of PeopleWorks for Chili’s Grill & Bar. From talent acquisition to team member engagement, Dom leads the way to put their people first and foster a culture of family to over 60,000 team members.
Dom came up through the ranks starting as a Senior Training Specialist for the Parent company, Brinker International. As he rose through the company his passion for acquiring and training Chiliheads, as they’re known, was apparent, which led to his current position.
I am eager to learn his secrets in keeping employees engaged in an industry that normally sees tremendous turnover.
For more information about Chili’s Grill & Bar:
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Eddie Turner is known as The Leadership Excelerator™, and has been described as “The Consummate Friendly Professional.” I couldn’t agree more.
I wanted to have Eddie as my guest today to talk about a skill he has that I think has been forgotten in the corporate world, the art of facilitation.
I thought this would be a good time to talk about this and remind you that conversations like this assist teams to work together at a higher level. From a culture standpoint, the positive benefits are many including higher engagement.
Eddie discusses the process of facilitation and it’s benefits of PACE:
For more information about Eddie:
140 Simple Messages to Guide Emerging Leaders on Amazon
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Lee Caraher is the CEO of Double Forte PR & Digital Marketing. As an acclaimed communication strategist, she’s known for her practical solutions to big problems.
Lee has a reputation for building cohesive, high producing teams who have fun together at the same time. She is a straight talker who doesn't hold too many punches, although she does her best to be pleasant about it. Her big laugh and sense of humor have gotten her out of a lot of trouble.
Her latest book, The Boomerang Principle is about how to inspire lifetime loyalty from your employees. That concept is not only about their time with your company. That alone makes her a perfect fit for this podcast.
For more information about Double Forte and Lee Caraher:
The Wall Street Journal ranks Daniel Goleman as one of the 10 most influential business thinkers. His 1998 article, What Makes a Leader? remains one of the two most requested reprint in the history of Harvard Business Review. In 2012, Daniel, wrote the #1 Bestseller, Emotional Intelligence. It introduced a whole new way to look at relationships and leadership.
Daniel’s newest creation, along with some of his bright and gifted friends, is the Building Blocks of Emotional Intelligence. These 12 primers are evidenced-based competencies for a unique type of leadership.
For more information about Daniel:
Emotional Intelligence Coaching Certification
Building Blocks of Emotional Intelligence
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Meet Traci Fenton, President of WorldBlu. Her philosophy for leaders is to live, lead and work in freedom instead of fear and control in the workplace. Traci has developed the Freedom At Work method to assist companies to create a more adaptable, productive and award winning culture. From Forbes to NPR she has made her presence known. She actually received an award for outstanding results in shaping the world. Now she is on Businesses that Care sharing her entire method framework.
For more information about Traci:
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CONRIC PR & Marketing provides companies with comprehensive marketing support. The company is very community-minded and believes in service above self. Over the past 5-years they have donated $500,000 in services and dollars back to the community they serve. Listen to how Connie and her team listen and stay aware of themselves and the world around them.
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My guest is, Melissa Agnes. Her brain is always finding ways to mitigate an issue. She understands that to build brand invincibility you must be crisis ready. She is a leading authority on crisis preparedness, reputation management and brand protection. The whole concept of being crisis ready is cultural. A culture that puts people above process and bottom line, that trains employees on how to proactively build trust, identify and assess real-time risk, and respond in a way that increases credibility in and brand equity for the organization.
For more information about Melissa:
Melissa's book on being Crisis Ready
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 6.
My expert guest today is, Tony Chatman. Tony is a recognized thought leader in the area of human relationships. His focus is helping others understand the fundamental differences in how people think and act and then how to interact accordingly. Tony has worked with hundreds of corporations and government agencies including the U.S. Secret Service, Chase Bank & Estee Lauder. That’s pretty diverse right there.
For more information about Tony:
Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 5.
My expert guest today is, Tracy Brown. Tracy Brown is a nationally recognized expert and author whose clients rely on her advice about leadership development, diversity strategy and employee engagement. Her company, has provided training to more than 450,000 people and has been recognized twice for Innovation in Diversity Training by the Celebrate Diversity Awards sponsored by Ernst & Young.
You’ll discover how to shift the diversity and inclusion conversation from politics and personality to results and relationships
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/
Diversity and Inclusion Part 3 with Dr. Helen Turnbull - https://julieannsullivan.com/helen-turnbull/
Diversity and Inclusion Part 4 with Glen Guyton - https://julieannsullivan.com/glen-guyton/
For more information about Tracy:
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 4.
My expert guest today is, Glen Guyton. Glen believes in cultural competency. The world would be a more positive and powerful place if we were all even a bit more culturally competent. Glen’s expertise in understanding culture has taken him from to being a nerdy kid growing up in the suburbs of Houston, Texas to becoming an Air Force Officer, teaching middle school, to leading a national non-profit religious organization. With that kind of diverse background, Glen is a great addition to this series
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/
Diversity and Inclusion Part 3 with Dr. Helen Turnbull - https://julieannsullivan.com/helen-turnbull/
For more information about Glen:
Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 3.
Dr. Turnbull is a world recognized thought leader in global inclusion and diversity. Her Ph.D. dissertation research was on stereotype threat, assimilation and internalized oppression across cultures. She is the author of three online psycho-metric assessment tools on unconscious bias and inclusion. In addition to her Ph.D., she has two Masters degrees, one in organizational behavior and one in mental health counseling. She has spoken all over the world to companies like Lockheed Martin and Wells Fargo.
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/
For more information about Helen:
Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 2.
Today’s expert guest is Corey Kupfer, attorney, dealmaker, serial entrepreneur and author of Authentic Conversations about Race. Corey has more than 30 years of professional negotiating experience as a successful entrepreneur and attorney. I believe in changing the world one person at a time, so I was attracted to Corey’s philosophies because he says he wants to create world community one conversation at a time.
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
For more information about Corey:
Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 1.
My expert guest today is Jessica Pettitt and I love that her website says she isn’t your typical diversity speaker. I know Jess and she isn’t your typical anything, which is one of the many reasons I love her. This is her second appearance on my podcast. She is super bright, super funny, and really strives to make sure everyone realizes they are Good Enough Now. One of my favorite analogies she uses is how to imagine ourselves as a draft document. We all need editing.
For more information about Jess:
Our guest today is Tim Tobin, Vice President of Franchisee Onboarding and Learning at Choice Hotels International. He’s also the Dean of Choice University. He will talk to us about how learning processes have changed over time.
Tim and Choice Hotels are well aware of the unique differential between learners. So, they have built a comprehensive approach in Choice University. The approach is to meet each learner where they are. He found the biggest challenges are time and where to start. Their system incorporates those challenges and the solution is learning maps. This gives people the opportunity to be given the first step to take and allows them to study what they don’t’ know and not have to spend the time with what they already know.
Tim has learned about humility and that asking questions is a sign of wisdom, not weakness. A great lesson for everyone.
For more information about Tim and Choice Hotels:
Our guest today is Bob Kelleher. I call him the granddaddy of employee engagement since his website is EmployeeEngagement.com. Bob is also the founder and president of The Employee Engagement Group, a global survey, products, and consulting firm working with leadership teams to enhance their leadership and employee engagement effectiveness.
Bob talks about the importance of engaging the whole person and its benefit of discretionary effort. Find out why your employees need to know where the business is going, how your business is doing and how your employees contribute to those goals.
For more information about Bob & The Employee Engagement Group (EEG):
Serving more than 11,000 customers and one million employees, BambooHR is the leading software provider powering the strategic evolution of HR in small and medium businesses. Today our guest is Ben Peterson, BambooHR’s CEO. He is well aware that a great culture is really hard, but the benefits are really positive. He understands that his workforce wants autonomy and is very strategic in how he cares for them as whole beings while making sure all actions fit within the company’s goal. At BambooHR, the focus is on solving problems while having fun.
Learn about their paid paid vacation and how they teach each team member to have financial stability. Just two of the great perks included in their benefits package. BambooHR truly cares about what’s going on outside and inside of their organization. The results are simply amazing.
For more information about BambooHR:
My guest today is Lior Arussy, CEO of Strativity. Strativity Group, Inc. is a global customer experience and culture design and transformation firm that cultivates purposeful relationships between organizations and their stakeholders. The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers.
More importantly, Strativity has a culture where the workforce knows, they have their back by not compromising their corporate values. Integrity runs rampant here.
Find out about Strativity’s unique budget for charitable contributions that connects colleagues while enriching the lives of those outside their walls.
For more information about Lior:
Businesses That Care on C-Suite Radio
My guest today is Karen Kennedy. She is the CEO of Insights to Growth and a Certified Partner for The Predictive Index. Karen’s corporate career spanned 25 years between Compaq, Hewlett-Packard and Dun & Bradstreet, leading sales teams with quotas up to $6.2 BILLION! CEOs call Karen when they need help optimizing their workforce. She is going to talk to us today about the importance of understanding who and “what” is needed, to get the right person in the right seat at the right time.
For more information about Insights to Growth and Karen:
Insights to Growth on Facebook
Businesses That Care on C-Suite Radio
In 2004 Dominic and Claire Taddei set-up Clear Mortgage Solutions (CMS) creating what is, today, one of Scotland’s leading mortgage and protection brokers. In 2016 they sought an equally motivated and ambitious partner to match their rapid growth and made the strategic decision to enter into a joint venture with Mortgage Advice Bureau (MAB).
By building on their attentiveness towards the development of people, they are able to support clients through one of the most significant purchases in their lifetime.
There are a few specific areas of focus that are lived throughout this company every day. They make growth inevitable. Firstly, all advisers go through a 13-week training program, something unique in this industry. Secondly, we position culture and staff development at the forefront of our growth plans. Thirdly, our social and charity committee is focused on regular employee engagement - where we participate in sport, dinners and charity events. Lastly, we put a big focus on transparent internal communications to ensure all staff are engaged.
You’ll discover the values of MAB:
For more information about MAB and Dominic Taddei:
Mortgage Advice Bureau Website
Mortgage Advice Bureau on Twitter
Businesses That Care on C-Suite Radio
Scott Moorehead, the CEO of TCC Verizon, hired Ryan McCarty to help create a Culture of Good. What the duo began as a powerful movement has grown into a business teaching other companies that inspired employees to ignite positive change in the world and impact your bottom line positively.
Imagine how engaged employees would be if they were given the permission to care about not just their job, but also their fellow employees, customers and the cause they are most passionate about in life? What would it be like if employees got the chance to make positive changes in the world around them on a daily basis while they did their job? Or, to put that another way, what would happen if people were given the chance to bring their souls to work every day?
Ryan will share how that can happen and what results you can expect.
For more information about Culture of Good and Ryan McCarty:
Book - Build A Culture of Good
Businesses That Care on C-Suite Radio
What’s so important about an employee life cycle?
Ashley has spent decades improving the workforce with trust, teamwork and fairness. He is all about creating a workplace environment where the needs of the humans are always held in the highest esteem.
His idea of Town Hall Meetings stops deadly rumors from being spread.
Ashley has an uncanny way of deliberately finding out how to serve individuals in unique ways. It works.
Since this recording, my guest, Ashley Winnett, has been named Director of Global Talent Acquisition for GM. That is validation that his ideas and actions for employee engagement work.
For more information about Holden – GM Australia:
Holden - GM Australia on Twitter
Holden - GM Australia on YouTube
This episode is about Passion, productivity, people and performance, Debbie Petersons four pillars of Clarity.
Debbie Peterson is a 30-year corporate veteran and mindset strategist whose research and experience created her passion for the power thoughts. Through speaking, training, and coaching, she helps professionals discover their best practices for elevating their game and reaching their potential. She is a certified trainer of NLP, a professional member of the National Speakers Association, and chases sunshine with the two loves of her life, Ernie, a beagle and her husband, Tom.
Interview Links & Other Resources