Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend. This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background. The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.
Laurie shares with us the 5 key attributes that create what common sense means to each of us:
For more information about Laurie:
Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts