Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The direct correlation between internal culture and customer experience is what we dig deep into on this episode. He imparts his knowledge about, Moments of truth, Moments of magic and his golden rule, “Do unto your employees as you would want done unto your customers.”
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