Daniel Ramsey is the founder and CEO of MyOutDesk, serving more than 5,000 clients with virtual assistants. Leading teams of remote workers has its own challenges. Working from home, even intermittently is growing with popularity. Daniel shares his expertise and vision he has learned from outsourcing a workforce. His key focus is on communication. Remote workers and the businesses they work for need that component to survive
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Tristan White is the founder & CEO of The Physio Co, a unique healthcare business that has ranked as one of Australia’s 50 Best Places to Work for eleven consecutive years (2009-2019), along with being named one of the Best Workplaces in Asia from 2015-2018. No wonder I wanted him on my podcast. Tristan White understands the importance of core purpose and core values. He has grown it through necessity. Tristan has developed a program called, Culture is Everything Kickstarter. It is based on four key areas:
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My guest is Tonille Miller, Global VP of Culture and Employee Experience at Startek. Tonille is passionate about improving the human experience at work while driving the optimal performance of people and organizations. This combination is a focus of the Businesses that Care podcast.
Startek is a customer engagement business process outsourcing company. Their goal is to deliver deeper relationships through better customer insights and interactions. Startek has three goals:
As an organizational psychologist, Tonille Miller has spent the past 15 years as a consultant, executive coach and researcher. Her focus has been looking at what people need to be highly productive, engaged and flourishing. She believes, it is easier than you think. In this episode, Tonille shares how this is possible.
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Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist. She worked her way up from an entry-level position to earn her seat at the C-Suite table. Meridith's philosophy of accountability is not micromanagement. Instead, she helps her clients shift their paradigm to use accountability to understand if processes are working or not.
Amazing that we were talking about this before we experienced the Coronavirus challenge. This episode is so relevant to the continued changes that our society and your business is going through.
To create accountability, you need cookies for the people who do what is expected and consequences for those who do not. For this to work, you need a set of behaviors and results and a way to track those as well.
Her website says it best; "Everything about today’s marketplace is different – your customers, competition, technology and employees. In a world that has changed so drastically, doesn’t it make sense you need a new approach to how you sell, how you lead, how you grow your organization?"
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Several years ago, I interviewed the CEO of Acceleration Partners (AP), Robert Glazer. They have grown exponentially since then. Friday Forward, Robert’s inspirational musings, has grown from 17k to over 120k. I wanted to take a look from the inside of this organization to see if what you hear is what is lived. So, in this episode I am talking with Dana Aigotti, who has been with the company for a year and a half.
We touch on AP’s interview process, onboarding, how the workforce is reviewed and what they call mindful transitions, which is their exit strategy.
It was a lot of fun and in the end Dana and I realized we both like real cheese with our nachos.
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