FranklinCovey is the world leader in helping organizations achieve results that require lasting changes in human behavior, often the most difficult challenge any organization faces. When accomplished, it is also the most durable competitive advantage.
Scott Miller is a 23-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Besides being a best-selling author, Scott authors a weekly leadership column for Inc.com.
On this episode, Scott shares the importance of creating a safe environment. At FranklinCovey, they believe in making a safe place for others to tell you the truth. He believes as a leader, you need to create a culture where those on our team can tell us the truth, offer us feedback, and seek guidance without fear. This is key for engagement, retention and where great ideas come from.
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Buy Management Mess to Leadership Success
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When I looked on Amazon to see how many books have been written on leadership, it said over 30,000. On top of that there are countless speakers, conferences and membership organizations that profess to have the answer to the best type of leadership. But do they really? Leadership, like culture is a never-ending journey. What type of information you need when you start a business is completely different from what you need when you get ready to exit. In this episode I talk about some of the basic underlying fundamentals of effective leadership. These sometimes get lost in the detail of changing environments, but they affect everyone, in any position, at any point in time.
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Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend. This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background. The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.
Laurie shares with us the 5 key attributes that create what common sense means to each of us:
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10 Cent Decision - Free Chapter
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In this episode I interview my guest, Tom Walter, Chief Culture Officer of Tasty Catering based out of Chicago. They produce over 10,000 events yearly. WOW! Tasty has been recognized as the Best Small Workplace in the US according to Forbes Magazine, Inc. Magazine, and the #1 Best Place to Work in Illinois. Tom is going to share with us the journey of Tasty’s millennial cultural revolt that happened over 13 years ago and the changes Tom and his leadership had to make. We might even get some information on the hedgehog concept and the Flywheel. Thanks, Tom for taking the time to share your expertise.
Here is Tasty Catering’s Core Values:
#1 always moral, ethical & legal
#2 treat all with respect
#3 quality in everything we do
#4 high service standards
#5 competitiveness: strong determination to be the best
#6 an enduring culture of individual discipline
#7 freedom & responsibility within the culture of individual discipline
For more information about Tasty Catering and Tom Walter:
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