Rhonda Leeman Taylor is a native of Canada. She was one of the founding pioneers of woman’s Canadian hockey as it was being reborn in the 1980s. She is now involved in assisting companies with their marketing and recruiting with specialized software at Advos, the HR Marketers and Fuel 50.
This is a candid conversation about women in the workplace, women in sports and women in the boardroom. Rhonda shares some incredible stories that you might think come from the dark ages, but happened not that long ago. Her experience in women’s hockey gave her more power to counteract the disturbing treatment that she experienced. Her perseverance will help generations of women in the future.
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It’s important to understand that no matter where you are on the organizational chart, at some time, even if not all the time, you ARE a leader that someone is looking to for guidance, approval and permission. That comes with some responsibilities, for instance, how do you empower those that ARE looking to you for guidance? The definition of empowerment means to promote the self-actualization or influence of someone. The best leaders are those that empower others to become what they can be, beyond even their own expectations. They can see what others don’t see in themselves.
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Gethin Nadin is the Director of Employee Wellbeing at Benefex. They believe that everyone deserves an exceptional experience at work, every day and they build workplace technology that makes this happen. They are the producer of OneHub which is an award-winning employee benefit, reward, recognition and communications platform. We are going to be talking with Gethin about how Benefex uses its own philosophies internally to create a superb workplace culture. That is where Gethin comes in.
Think about how great it would be to get communication that was directed to you and not have to filter through 100 emails that don’t pertain to you. Benefex knows its employees and speaks to their needs. In this way, your employee experience is raised along with productivity and loyalty.
Gethin is a psychology graduate who has been helping some of the world’s largest organizations to improve their employee experience and wellbeing for almost two decades. As a frequent writer and speaker on employee experience and employee wellbeing.
In 2018, Gethin published his first book - the 5 star rated Amazon HR bestseller, A World of Good: Lessons From Around the World in Improving the Employee Experience
We are going to be talking with Gethin about how Benefex uses its own philosophies internally to create a superb workplace culture.
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Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The direct correlation between internal culture and customer experience is what we dig deep into on this episode. He imparts his knowledge about, Moments of truth, Moments of magic and his golden rule, “Do unto your employees as you would want done unto your customers.”
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Welcome to 2020. It is a new year and you are probably filled with personal and professional goals. Unfortunately, some research has shown that less than 25% of you will keep your personal resolutions past 30 days and only 8% of you will keep them over time. Of course, in business, this would spell disaster. But it is still a struggle, mainly because not enough time and thought is put into shaping business goals, planning for their execution and being open to change.
In this episode, I am going to help you look at three strategic necessities to have success in your new business goals, with an emphasis on internally growing your culture.
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