Info

Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
RSS Feed
Businesses that Care Podcast (formerly Mere Mortals Unite)
2018
October
September
August
July
June
May
April
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August
July
June
May


Categories

All Episodes
Archives
Categories
Now displaying: Page 1
Sep 14, 2016

Tags: Conflict, Workplace, Crisis, Relationships

 

Episode 063 Resolving Conflict Like a Superhero - Veronica Sites

URL: http://www.julieannsullivan.com/resolving-conflict-superhero-veronica-sites/

 

Does it seem like everywhere you turn these days, you are faced with conflict? Conflict at home, conflict at work and we even have conflict on social media - it just never ends. Today’s guest is going to introduce us to the 3 P’s of conflict resolution. These 3 simple steps, when done in order, will allow you to resolve the conflict and move on to building productive relationships in your life.

 

I hope you’re ready for an exciting conversation with my guest, Veronica Sites. Veronica has certifications as a speaker, trainer, and coach by the Zig Ziglar Corporation. She has also spent time as a corporate chaplain and crisis responder. Her newest book is Conflict Resolution Solutions, and includes 57 actionable tips for navigating conflict resolution. Let’s chat with Veronica!

 

Bio: Veronica specializes in Conflict Resolution, both external and inner conflict. She’s a certified Ziglar Legacy trainer, as well as a responder to mass casualties, disaster relief efforts, and a bereavement expert. Veronica is a highly skilled business coach and speaker with a track record of success and community impact. Her forte is empowering people to activate their untapped potential.

 

You’ll discover:

 

  • Veronica’s superpower? “Talking people off the ledge”
  • Why this is a “learnable ability”
  • The reward for her work: peace, joy, and security
  • Reframing thoughts
  • Veronica’s Three P’s: Plan, Prepare, and Perform
  • Reaction vs. Planned Response
  • Her work as a first responder in tragedy and disaster relief
  • Techniques to deal with crisis
  • How to “anchor in the moment”
  • Expectations for ourselves and others
  • Why people “deflect” attention to others
  • Opinions vs. Facts
  • Playing the “trump card”: What this means in crisis and chaos
  • How to navigate conversations
  • Being valued and visible
  • Tips from Veronica’s book:
    • Determine where your conversation is going to go before you have it
    • What lines are you going to draw for yourself when you begin to experience emotional escalation and reaction rather than response?

 

Interview Links & Other Resources

 

www.conflictresolutionspeaker.com

Conflict Resolution Solutions by Veronica Sites or get it on Amazon

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

iTunes - Subscribe, Rate & Review

0 Comments
Adding comments is not available at this time.