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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: Page 6
Mar 29, 2017

091 Increasing Engagement in the Workplace

URL:  http://www.julieannsullivan.com/engagement-in-workplace/

 

Summary

Did you know that by 2020, there will be a shortage of 5 million workers across all industries? This translates to more choices for workers and a greater need for employee engagement. Money is no longer the dominant factor that drives a person’s choice of where to work. How can you help employees be more engaged and create a culture that will help your company thrive both now and in the future?

On this episode, you’ll learn practical tips and strategies that will help you add value to employees and create a culture they love. I’ll share why communication, collaboration, and change management skills are so important and how to help employees develop them. These used to be known as “soft skills” but are now considered essential. Don’t miss this episode that’s packed full of ideas to help you create an environment that exudes success!

You’ll discover:

  • Why employee engagement is so important to your company.
  • Practical ways to help employees develop skills such as communication, collaboration, and change management.
  • How much money you can add to a 50-person company’s bottom line by increasing employee productivity by just 5%.
  • Several benefits of creating a positive workplace culture.
  • How engagement helps people become better problem solvers, salespeople, and customer service reps.
  • Examples of engagement practices you can use immediately in your company.
  • How engagement impacts your company’s CSR (corporate social responsibility).
  • Why money is no longer the most important criteria that people use to decide where to work.
  • How employee engagement helps employees be more productive and creative.
  • Why the lack of employee engagement in the coming years is going to become a critical problem as our workforce becomes more sophisticated and discerning.

 

Interview Links & Other Resources

Send Julie Ann an email

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Mar 22, 2017

090 Be More, Do More, Have More, The Power of Significance - Tom Ziglar

URL:  http://www.julieannsullivan.com/ziglar-on-significance/

 

Summary

What does it mean to create significance? How can I make a greater impact on others? How are my habits related to my personal and professional achievement? Those are questions every success-oriented person should be asking, and our guest today will help you find the answers.

I’m excited to introduce you to Tom Ziglar, son of the late Zig Ziglar, one of the world’s top motivational speakers for decades. Tom is CEO of the Zig Ziglar Corporation and travels the world speaking to billion-dollar companies, small business owners, and at prestigious academic institutions. In our interview, Tom reveals the secrets that have helped him become so successful. You’ll learn why you must be before you can do, why you must do before you can have, and what the ultimate goal of your success should be (hint: it’s to help others). Grab pen and paper, your phone or tablet, because you’ll want to take notes on the practical strategies Tom shares for success.

 

Tom’s Bio: For over two decades, Tom has served as CEO of the family business. He joined the Zig Ziglar Corporation in 1987, learning every aspect of the business as he climbed from working in the warehouse, to sales, to seminar promotion, to sales management, and then on to leadership. Tom has had the privilege of speaking around the world to billion-dollar companies, small business owners, and at prestigious academic institutions like Cambridge and Harvard. He excels at speaking on leadership, business, and performance. Tom’s mission in life is simple: To help you become significant by equipping you to help others be, do, and have more than they thought possible.

 

You’ll discover:

  • Why Tom describes his superpower as being an “intellectual engineer,” and how you can harness that power as well.
  • The fastest way to success.
  • Key wisdom from Zig Ziglar on why habits are like termites: “Hurricanes and tornadoes get all the publicity, but termites do more damage and they take such little bitty bites.”
  • Why you’ve got to be before you can do, and do before you can have.
  • Why lottery winners tend to squander all their money.
  • The reason why you should get out of bed immediately instead of sleeping in.
  • How to re-train your brain to look for the good by keeping a gratitude list.
  • The power of a 2-minute self-talk exercise twice a day … it will change your life!
  • The three C’s of prosperity: Connect, Communicate, Collaborate

 

Tom’s 5:00 a.m., 45-minute routine that has laid the foundation for his success:

  • I imagine two chairs--one for me, and one for God. I ask Him three questions: Do you know my circumstance? Are you big enough to handle it? What’s the plan?
  • I study the Bible.
  • I write down four goals I’m working on that day.
  • I write the names of the people I will encounter that day, and create a mental model of how my time with them will go. Even if things go differently, I am better prepared to handle it.
  • Then I get to work on my #1 priority for the day.

 

Interview Links & Other Resources

Ziglar.com

Free Self-Talk Cards

Follow Tom on Twitter

Connect with Tom on LinkedIn

Connect with Tom on Facebook

The Ziglar Show Podcast

Two Chairs by Bob Beaudine

Mere Mortals Unite on C-Suite Radio

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Mar 15, 2017

089: Building Connection in the Workplace - Bristlecone Holdings

http://www.julieannsullivan.com/workplace-connection/

 

If there is one industry that is perceived as cold and uncaring, it’s finance. Banks, credit card companies, asset management firms, and insurance companies.  They are not usually known for their customer care. Our guest today will explain how one finance company provides exceptional care not only to its customers, but its employees as well. 

Today I’m thrilled to introduce you to Kelsey Martin, Chief People Officer at Bristlecone Holdings in Reno, Nevada. Bristlecone provides consumer leasing to several niche markets, and has distinguished itself by diving deeper into the data spectrum. Their mission is to redefine creditworthiness, and by doing so have helped many consumers who would not otherwise be able to obtain financing. In our interview, Kelsey describes how she has helped Bristlecone serve its employees and connect with them through simple but effective engagement strategies. Listen in and prepare to take your business to the next level!

Kelsey’s Bio: Kelsey Martin is the Chief People Officer of Bristlecone Holdings, an alternative consumer finance company. She oversees its culture, human resources processes, policies and procedures, and talent development.

About the company: Bristlecone is a group of individuals frustrated by current financing options. Kelsey described it like this: “Like our customers, we survived the Great Recession. Like our merchants, we adapted to a changing market. We knew we weren’t alone. We set out to build financing that made more sense for everyday people.”


We partnered with the smartest and the best to build a more resilient, reliable and accessible finance model. We found those with shared values to collaborate in our mission. We work with the most trusted retailers in each market. We strive to delight our customers with prime customer service. Together, we want to revolutionize consumer finance using modern technologies.

 

You’ll discover:

Why it’s important for Bristlecone to care for its customers as well as engage its employees.

The importance of defining your workplace culture.

What it means for Bristlecone to have a “ranch-style” culture, and how it helps employees feel more engaged.

A simple and fun practice they use to publicly recognize employees, and how it connects to their three core values of innovate, empower, and serve.

How Bristlecone’s focus on employee connection has impacted their turnover rate and created culture of appreciation.

Why the company is different than other financial institutions that serve lower-credit customers.

What Kelsey will be working on this year to help employees stay connected, and how it will continue to help their workplace feel like an extended family.

 

Interview Links & Other Resources

BristleconeHoldings.com

Follow Bristlecone on Twitter

Connect with Bristlecone on Facebook

Connect with Bristlecone on LinkedIn

Businesses That Care on C-Suite Radio

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Mar 8, 2017

088: The Power of Resilience - Lauren Schieffer

http://www.julieannsullivan.com/the-power-of-resilience-lauren-schieffer/

 

All of us face trials and setbacks on a daily basis. Whether it’s a minor problem or a major tragedy, one quality will help you deal with these setbacks successfully: resilience. My guest today helps us understand why we need to be resilient and how to put it into practice every day.

I’m thrilled to introduce you to Lauren Schieffer, a Certified Speaking Professional (CSP) who works with leaders and organizations who want to go from successful to significant. She shares some great wisdom from her father, “The Colonel,” on how a setback is merely a setup for a comeback. She also shows how resilience has played a huge part in helping her overcome personal challenges. Lauren’s story will have you cheering and ready to handle with whatever life throws at you!

Lauren’s Bio: Lauren Schieffer works with leaders and organizations who want to go from successful to SIGNIFICANT. Able to relate to and energize everyone from the custodial staff to C-Level executives, Lauren has spent her career pinpointing characteristics of significance, how to understand differing communication styles, and how to prevent and manage conflict from the High Road. She delivers inspirational and relevant content, infusing humor and interaction. As a recovering bulimic and assault survivor, Lauren is the embodiment of the reality that what happens to you in your life is not as important as how you choose to respond to what happens to you. It's all about choice.

 

You’ll discover: 

  • How Lauren describes her superpower
  • The benefits of being resilient.
  • A powerful truth: when you decide to be resilient, nothing and no one can knock you down and keep you down but you.
  • How Lauren used resiliency to deal with the challenges of being a sexual assault victim, in addition to her struggle with bulimia nervosa.
  • Why you don’t have to undergo a huge tragedy to use resilience.
  • How resilience applies in business situations.
  • How Lauren was able to help one company’s difficult employee learn to communicate respectfully and manage conflict.
  • Why you should avoid words like “always” and “never.”
  • Two actions you can take today to create more resiliency in your life.

 

4 things Lauren does to create more resiliency in her life:

  1. In any life situation, break down your goals into manageable chunks.
  2. Have a plan for achieving your goals.
  3. Focus on daily effort, not on results.
  4. Change what you say when you talk to yourself.

 

Interview Links & Other Resources 

LaurenSchieffer.com

Road Signs on the High Road of Life by Lauren Schieffer

Follow Lauren on Twitter

Connect with Lauren on LinkedIn

Connect with Lauren on Facebook

Mere Mortals Unite on C-Suite Radio

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Mar 1, 2017

087 How to Create an “Unleavable” Culture

URL:  http://www.julieannsullivan.com/create-unleavable-culture/

 

Summary

Most companies are focused on profitability and how they can improve their bottom line. In the process of doing business, it’s easy to forget the number one factor that determines profitability: culture. Today’s guest, Jason Forrest, will help you understand why the workplace environment is so important to your business or organization, and how to improve it.

Jason is the CEO and Chief Culture Officer of Forrest Performance Group (FPG). FPG is a company focused on mastering the art and science of human performance, and was named the Best Place to Work in Fort Worth, TX by FWInc. He’s one of the world’s top sales trainers, and has created a sales and sales management training program that is regarded as one of the world’s best. His focus on motivation and unleashing human performance is contagious. You’ll come away from this episode with the motivation and knowledge to impact your organization’s culture and improve your own performance.

 

You’ll discover:

  • How to create an “unleavable” culture vs. “unfireable” culture.
  • The easiest way to destroy your company culture.
  • Why every single employee has a quarterly coaching session with Jason.
  • The story and purpose behind the “Freaking Awesome” happy hour their company celebrates every Friday, and how it has changed their culture.
  • The most important trait of a highly profitable culture.
  • Why our beliefs have more to do with our success than our abilities.
  • Why every employee gets a minimum of 5 hours of coaching, training, or personal development each week.
  • The relationship between culture, productivity, and profitability.
  • The number one factor that determines your profitability.

 

Bonus Content

According to Jason, there are 4 levels of employees:

  • Level 1 is usually where new employees come in; they say, “Tell me what to do.”
  • Level 2 employees do what they’re told to do and then ask, “What else can I do?”
  • Level 3 employees proactively look for what else they can do and come up with new solutions.
  • Level 4 employees can lead themselves with little to no direction and are in perfect alignment with the company’s focus.

As an employee “levels up” they become more and more engaged and invested in the company’s vision, culture, and beliefs.

 

Interview Links & Other Resources

Forrest Performance Group

Follow FPG on Twitter

Connect with FPG on Facebook

Connect with FPG on LinkedIn

Mere Mortals Unite on C-Suite Radio

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Feb 22, 2017

086: Build Your Own Door and Stand Apart from the Rest

 

URL: http://www.julieannsullivan.com/build-door-stand-apart-rest/

 

Louie La Vella is a passionate speaker who doesn’t just break down doors, but builds them. When he wanted to get on TV and become a TV host, Louie didn’t take the traditional path to grab the attention of TV executives. Instead, he created his own show and pitched his skillsets via that way. Those executives were blown away and gave him an opportunity in the spotlight! Find out how you can build your own doors on this week’s episode.

 

Key Takeaways:

*What is Louie’s superpower?

*How does someone ‘build their own door’?

*There’s no such thing as an overnight success.

*It comes to a point where you should stop bootstrapping it, and start outsourcing it.

*Most people won’t catch your mistakes on stage, unless you make it obvious.

*How can entrepreneurs be more flexible and ‘not sweat the small stuff’?

*Slow down and design your lifestyle first, before you worry about monetary goals.

 

Interview Links and Other Resources:

Louielavella.com

C-Suite Radio

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Crush It!: Why NOW Is the Time to Cash In on Your Passion, by Gary Vaynerchuk

The 4-Hour Workweek Book by Timothy Ferriss

Feb 15, 2017

085: Listen Generously for Cultural Change

 

URL: http://www.julieannsullivan.com/listen-generously-cultural-change/

 

Greg Newell is the President of Nave Newell, a civil engineering firm. Greg’s company has 35 employees, and this will be the 25th year he has been in business. However, three years ago, Greg incorporated a new strategy to bring more engagement, and fun, into the workforce. What kind of benefits has he seen since incorporating these strategies? Let’s find out, on this week’s episode!

 

Key Takeaways:

*Greg dives in and explains what his company, Nave Newell, is about!

*Nave Newell has 30 fundamentals that Greg and his team stand by. It may sound long, but they are critical for Greg’s company.

*Many people aren’t aware that they’re bad listeners. This is hard, because if we don’t know this, then we can’t change it.

*There’s a big disconnection between work and home. The two need to be intertwined. When you’re happy at work, you’re happy at home, too.

*There’s just more to it than receiving a paycheck, and optimizing company systems. Your team needs to feel valued.

*Strong leaders can accept and listen to different points of view. Strong leaders want to hear your thoughts.

*Greg shares an important story about one of his staff engineers, who has been with the company for a year.

*Company culture has to be built into the fabric of the company. Fundamental principles have to be consistently implemented in order to see effective change.

*Greg thinks about ways he can reinforce and strengthen his company culture everyday.

*Greg has a ‘Director of Fun’ position, and that person is in charge of making the workforce engaging and, well, fun!

*How does Greg evaluate whether this cultural strategy is working or not?

*People want to be acknowledged, and they want to know they are valued.

 

Interview Links and Other Resources:

Nave Newell

Email Greg: gnewell@navenewell.net

C-Suite Network

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Everybody Matters: The Extraordinary Power of Caring for Your PEOPLE Like FAMILY, by Robert Chapman

Feb 8, 2017

084: Build a Team that Loves to Work for YOU!

 

URL: http://www.julieannsullivan.com/build-team-loves-work/

 

MaryBeth Gustitus works at Keller Williams Realty in New Hampshire. MaryBeth started her real estate career in 1998, and became the CEO of this particular New Hampshire branch in 2006. She has recently been promoted to President and Operating Partner at Keller Williams, and continues to grow within the company. MaryBeth dives right in on how to create workplace engagement, on this week’s podcast.

 

Key Takeaways:

[1:50] What does it mean to be an Operating Partner at Keller Williams?

[4:30] MaryBeth chose leadership over management. Management hinders your future leaders.

[5:40] How do you develop a more engaged workplace?

[13:50] How does it benefit you as a business owner to bring in a chair massage therapist, or even a personal trainer?

[18:55] The person’s ‘why’ plays a very important role in the work that they do.

[19:25] Making money for money's sake is meaningless.

[21:25] After MaryBeth did some of these exercises, initiatives, etc., with her team, what things did she begin to notice happening to them?

[27:10] As a leader, what did MaryBeth learn throughout these engagement exercises?

 

Interview Links and Other Resources:

Mary Beth at Keller Williams

iTunes - Subscribe, Rate & Review

Feb 1, 2017

Episode 83: Customer Service: Switching the Mindset from Blame to Accountability

 

URL: http://www.julieannsullivan.com/customer-service-switching-the-mindset-from-blame-to-accountability

 

Carolyn Kopprasch is the Chief Happiness Officer at Buffer. Julie Ann was absolutely impressed by the level of attentive and meaningful customer service she received at Buffer when undergoing a very unique problem. For reference, this problem took a month to fix, but through that experience Julie Ann has become a lifetime customer of Buffer and their services. What did Carolyn and her team do so, so right, where they were able to turn a frustrated customer into a lifetime one? Find out in this week’s episode!

 

Key Takeaways:

[2:50] What are some of Carolyn’s superpowers at Buffer?

[4:00] Julie Ann had a problem with Buffer that took about a month to fix. Why did she wait so long for a solution?

[5:25] The amount of specialized care Julie Ann got from Buffer made her a customer for life.

[6:30] How does Buffer make sure communication with the customer is always top-notch across the board?

[8:30] What’s Buffer’s hiring process? How do they ensure they’re always getting good people?

[11:20] By the way, what is Buffer?

[14:00] Buffer looked at some of the frequently asked questions their reps were asking, and implemented a strategy so that that their reps could skip those questions, and get right into the meat of the problem.

[15:15] Buffer believes you shouldn’t have to write the same thing more than three times.

[18:30] Customer service reps are taught to validate your emotions, instead of trying to change your emotions/thoughts on the problem.

[22:50] No one wants to turn into a crazy person while on the phone.

[27:30] You can’t change what happened, you can only push through.

[28;30] The impact it has on the company when a customer can help detect and find a problem is enormous.

[29:15] What steps can you, the listener, take to become better empathizers?

 

Mentioned in This Episode:

Julieannsullivan.com

Buffer.com

Jan 25, 2017

Networking, Relationships, Business, Connections, Goals

 

Episode 049: Dynamic Networking - Meridith Elliott Powell

URL: http://www.julieannsullivan.com/dynamic-networking-meridith-elliott-powell

 

On this episode of Mere Mortals Unite, I‘m speaking with Meridith Elliott Powell about Dynamic Networking. It’s not just about making the rounds in a room full of people. Meridith shares some valuable skills on making your time beneficial by not placing the focus only on yourself. A true connection is made when you follow the 80/20 rule--20% of the time the conversation is about you and 80% of the time it’s about the other person.

 

This power of connection doesn’t happen in a vacuum. Meridith says you have to be intentional, and she gives a number of great ideas about doing that. Some of the easiest actions you can take can also help you reap the greatest rewards. You gotta work it, though, and Meridith tells you how.

Voted one of the Top 15 Business Growth Experts to watch by Currency Fair, Meridith Elliott Powell is an award-winning author, keynote speaker, and business strategist. With a background in corporate sales and leadership, her career expands over several industries including banking, healthcare, and finance. Meridith worked her way up from an entry-level position to earn her seat at the C-Suite table. She is Certified Speaking Professional, a designation held by less than 12% of professional speakers, and a member of the prestigious Forbes Coaching Council.

You’ll discover:

 

  • The benefits of networking and making connections.
  • Why your goal in connecting must be to help the other person, not just help yourself.
  • An incredible story of how a simple invitation to connect over lunch turned into a great business opportunity for Meridith.
  • Why people want to help you when you first help them.
  • The key truth that in this economy, all you’re selling is relationships.
  • Actionable steps to network and connect with others.

 

Interview Links & Other Resources

 

Follow Meridith Elliott Powell on Twitter

Connect with Meridith Elliott Powell on LinkedIn

Connect with Meridith Elliott Powell on Facebook

Yes, Believe It or Not, There is Leadership in Washington

Own It: Redefining Responsibility by Meridith Elliott Powell

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Jan 18, 2017

Letting Go, Clarity, Focus, Productivity

 

Episode 064 Letting Go for Clarity and Focus with Joe Calloway

URL: http://www.julieannsullivan.com/clarity-focus-joe-calloway/

 

Today’s guest is Joe Calloway, a leadership & performance speaker, author, business workshop leader, keynote speaker, and a consultant on branding and competitive positioning.  He has authored Becoming a Category of One, Be the Best at What Matters Most, Magnetic: The Art of Attracting Business, Work Like You’re Showing Off, and several other top sellers on Amazon and other book publishers.

He has been a coach and speaker for the past 30 years and his client list includes global brands like BMW, IBM, Saks Fifth Avenue, Coca Cola, American Express, newspapers in Sweden, companies in South Africa, and hotels in Great Britain. He speaks on various topics but most frequently on business trends.

The major themes in his motivational talks include “moving on”, “letting go” and forgiveness.

 

Bio: Joe Calloway is a business author, consultant and speaker who helps top performing individuals and organizations unlock potential and get even better. Joe is the author of 7 business books, including the classic Becoming A Category Of One.

 

You’ll discover:

 

  • Joe’s story of …
  • Being the best at what matters most
  • Letting go of distractions
  • Letting go of:  trying to please everybody or trying to make everybody happy
  • Prepare a list of What To Let Go
  • Let go of making things “complicated”
  • Letting go of grudges

 

Joe Calloway’s list of things to let go:

 

Let go of the toxic people in your life.

Let go of being envious.

Let go of being late.

Let go of having to be right.

Let go of re-posting without fact-checking.

Let go of not listening.

Let go of negative self-talk.

Let go of trying to impress everyone.

Let go of beating yourself up for past mistakes.

Let go of making the same mistake over and over.

Let go of over-thinking everything.

Let go of making it complicated.

Let go of someone else’s definition of success.

Let go of the need to please everyone. You can’t.

Let go of waiting for someone else to make you happy.

Let go of spending all of your money. Save - even a little.

Let go of saying “yes” to things you don’t want to do.

Let go of hating people who don’t look, sound, or think like you.

Let go of being afraid of new ideas.

 

Interview Links & Other Resources

 

http://joecalloway.com

Keep It Simple - Joe Calloway

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

iTunes - Subscribe, Rate & Review

 

---------------

Jan 11, 2017

Faith, Laughter, Humor, Purpose, Suffering

 

Episode 41: Faith - Maia Aziz

URL: http://www.julieannsullivan.com/faith-maia-aziz/

 

On this episode of Mere Mortals Unite, we interview our first Canadian, Maia Aziz. Maia has her own podcast called Morning Moments with Maia. She’s a mother of six, a wonderful wife, and works at Mackay Rehabilitation Centre in Montreal as their program director. I hear she’s a great cook and I know she can crochet awesome scarves. She can do it all, but none of that prevented her from having a child with some genetic anomalies.  


Maia shares her story and how it solidified her faith that all will be well. She reminds us that we have the ability to choose having faith that life has a great purpose for us, but we have to remember to make that choice. A key to her success is to accept that sometimes we have to suffer through and know that’s OK. We all have days that don’t go according to plan, so join us to find some helpful ideas on how to cope.  

You’ll discover:

 

  • What Maia means when she talks about faith.
  • The benefits of having an attitude of faith.
  • How Maia trusted that her daughter would be OK after discovering she had some genetic anomalies.
  • What it means to allow yourself to suffer through a hard situation.
  • Actionable steps to developing a deeper faith.

 

Interview Links & Other Resources

 

Follow Maia Aziz on Twitter

Connect with Maia Aziz on LinkedIn

Connect with Maia Aziz on Facebook

Morning Moments with Maia

Morning Moments With Maia: Sheva Carr on Humor and Human Trafficking

Morning Moments With Maia: Judith Henry on Humor and Caregiving

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Jan 4, 2017

leadership, role model, example, relationships

 

Episode 067 Being a Role Model at Work with Lee Cockerell

URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell



It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of work. To top it all off, those who do show up to work are terrified and suffer through an excruciating work experience. It doesn’t have to be that way, and today’s guest is going to show us how to change it.

 

Lee Cockrell was the Executive VP of DisneyWorld Paris. He began his career by being the big, bad, boss! He used to scare and intimidate his employees and even shares a life changing moment. Lee is an expert in Time Management and he teaches it each and every week. But today, we aren’t focusing on time management and productivity, but we are turning to the soft skills.

 

Today Lee is here to share his transformation story. His focus now is to help us build great relationships at work. One of the keys to building great work relationships is understanding that you really can’t control people. Great leaders at work can improve work performance and cultivate the next generation of great leadership in the workplace. People want to come to work and learn and grow, and when you feed that part of people, the keep coming back for more.

 

Lee’s Bio: Former Executive Vice President, Operation for Disney World for ten years. Before Disney, Lee held executive positions with Hilton Hotels for 8 year and Marriott for 17 years. Lee now gives seminars and keynote speeches around the world on Leadership, Management and Customer Service.




You’ll discover:

 

  • Why being a big, bad boss didn’t serve his employees well
  • The effects of being a good role model
  • The turning point that happened about halfway through his career
  • How he took ownership of his bad behavior and began to work on himself
  • Why humiliation and intimidation didn’t work in the workplace
  • What humiliation and intimidation reveal about the person exhibiting those behaviors
  • How to create a culture where everyone matters and they know they matter
  • Why people want to do business with you when they have a good relationship with you
  • People, including employees, want to be valued and acknowledged
  • Be careful what you say and do because people are always watching
  • Why Lee’s children told him, “Dad, everything was fine until you got here.”
  • The one work trip that Lee makes his grandchildren take with him each year
  • How Lee makes himself available to the next generation each day. He’s accessible!
  • Spend your time where you can make a difference. If you can’t make a difference, don’t spend your time on it.
  • Why you should do the hard things
  • Why Lee jokingly says his Mother was a terrorist!
  • Find out Lee’s superpower!




Interview Links & Other Resources

 

www.LeeCockerell.com

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

Lee's 15 Minutes Edutainment Videos

Take some management courses

Lee's "Creating Disney Magic" Podcast

Dec 28, 2016

persistence, the last apostle, lifestyle, world travel

 

Episode Title: The Life that Persistence Built - Dennis Brooke

URL: http://julieannsullivan.com/life-persistence-built-dennis-brooke

 

Are you looking for a better way to get to where you would like to go in life? Have you perhaps had difficulty in attaining your goals, or would you like to develop the tenacity to “go the distance” with a lengthy project? If so, gain some valuable insight from today's guest, Dennis Brooke, author of the novel “The Last Apostle”.

 

Dennis is a former Air Force officer and IT project manager and executive. He's now retired and he and his wife spend their days traveling abroad, “houseless, but not homeless”.  Become inspired by his experience as a pilgrim, walking the Camino de Santiago. Listen in as he talks about persistence being his SUPERPOWER. Take note of his tips, strategies and wonderful quotes which can all help you in reaching your goals.



Dennis’ Bio: Dennis Brooke is the author of the novel The Last Apostle which is based on the idea that John, the last apostle, is still alive and lives in Seattle. He is a former Air Force officer and IT project manager and executive. He and his wife sold their home, retired from corporate life, and now live a houseless, but not homeless lifestyle abroad. They completed the Camino de Santiago pilgrimage in May of 2016.



What you’ll hear in this episode:

  • How persistence been essential in his attaining success.
  • Some wonderful stories to illustrate the importance of having persistence.
  • The one thing that most authors have in common.
  • The things he learned after he had written his book and joined a local writer's group.
  • How he “adapted to discouragement” and found success.
  • About his marvelous mentors.
  • What he learned from his day job about how taking smaller steps, then adapting, often works better than taking one big step.
  • How he and his wife practiced and prepared to walk the Camino.
  • The importance of developing relationships with people who have already done what you would like to do.
  • The necessity of being really ready for anything you intend to do.
  • How you can become more persistent.
  • A bit about his novel.



Interview Links & Other Resources

 

www.TheLastApostle.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out the blog

The Last Apostle

 

Additional Resources:

 

iTunes - Subscribe, Rate & Review

 

Dec 21, 2016

communication, relationships, People Advantage, People Experts

 

Episode Title: Learn It, Then Live It - Betsy Allen-Manning and Tonya Spencer

URL: http://julieannsullivan.com/learn-live-betsy-allen-manning-tonya-spencer

 

Do you experience too much stress and conflict in your life? Would you like to communicate more easily and effectively with everybody, consistently? If so, listen in to Julie Ann interviewing Betsy Allen-Manning and Tonya Spencer, as they explain how we can “learn it, then live it” on this episode of Mere Mortals Unite.

 

Known as “The People Experts”, Smart and sassy Texans, Betsy and Tonya are known for their unparalleled and amusing 'dual keynotes' and training. They assist organizations with improving their relationship development and communication. They are the co-authors of  The People Advantage.  

 

Betsy and Tonya’s Bio: The People Experts, Betsy Allen-Manning and Tonya Spence, are and authors of "The People Advantage", and are known for their unique and entertaining ‘dual keynotes’ and training; helping organizations improve their communication and relationship development.

 

What you’ll hear in this episode:

  • The Super Power that they have to share.
  • The benefits of using this Super Power.
  • How their method can help you to be less stressful.
  • Their four unspoken communication secrets.
  • How they themselves stay focused on their path.
  • How not delegating can cause stress.
  • What they see conflict to actually be.
  • How many people don't notice what's going on in communication.
  • The question you can ask to eliminate 90% of stress and conflict while communicating with someone.
  • Their Platinum Rule.
  • What causes the 'disconnect' in communication.
  • How their interactive book can help you.
  • 4 areas that cause the most stress and conflict in most people's lives:

 

  1. Pacing- Some people are fast, some slow.
  2. Information needs- Some people have general information needs i.e. they want to cut to the chase and others have specific information needs i.e. they need details.
  3. Social interaction- There are outgoing people and there are reserved people.
  4. Some are task focused people, others are relationship-focused people


Interview Links & Other Resources

 

www.ThePeopleExperts.net

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out the blog

The People Advantage

Dec 14, 2016

Tags: thinking, actions, business, c-suite

 

Episode Title: Big Thinking Leads to Big Actions - Jeffrey Hayzlett

URL: http://julieannsullivan.com/big-thinking-big-actions-jeffrey-hayzlett

 

Have you ever felt like you needed to “up your game”, but you don’t exactly know how? Sometimes we think the big league players got there by a stroke of luck or having some sort of connection that we could never have. The truth may surprise you! In this episode we find out that leveling up can start with a Google search for an organization you have no contacts in. Take comfort knowing we all level up with the same actions. Thinking bigger will lead to taking bigger actions and bigger risk - for a bigger reward!

“When you make it to the top, you have to send the elevator back down for everyone else.” - Kevin Spacey

Today’s guest is the King of thinking big. Jeffrey Hayzlett is a name that may be familiar to you! He’s open and approachable and he will be the first to tell you he doesn’t know everything. He’s here today to talk about what he does to both think and act big!

Jeffrey’’s Bio: Jeffrey Hayzlett is the primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV and is the host of the award winning All Business with Jeffrey Hayzlett on the CBS on-demand podcast network Play.It. Hayzlett is a global business celebrity, Hall of Fame speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.

 
 
 

What you’ll hear in this episode:

  • Jeffrey’s superpower? He’s a cowboy
  • How he’s used business to fulfill his cowboy dreams
  • How he stopped being stupid and you can too
  • Why he was able to sponsor The Celebrity Apprentice
  • How one conversation turned into multiple contacts that led to numerous business deals
  • It’s ok if you don’t know something. Find out and educate yourself for next time
  • Why Jeffrey considered himself a shy person, but in retrospect, probably wasn’t
  • His first realization that he was a big guy
  • Why he hasn’t made his biggest mistake yet
  • Why he hasn’t had his biggest success yet
  • The one thing Jeffrey is addicted to
  • Do the things you are doing today let you focus on your highest priority tasks?
  • When you need to ignore your inner voice
 
 
 
 

Interview Links & Other Resources

 

www.c-suitenetwork.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out Jeffrey's blog

Jeffrey's Book: Think Big, Act Bigger

 

Additional Resources:

 

iTunes - Subscribe, Rate & Review

 
Dec 7, 2016

mindset, positivity, mental state, outlook

 

Episode Title: Mindset Matters - Sonia Satra

URL: http://julieannsullivan.com/mindset-matters-sonia-satra

 

Do you need a “mindset reset”? Do you need a little push to find your true power and hear your inner voice? My guest today can help!

Sonia Satra is a former TV star on the soap operas, Guiding Light and One Life to Live. She loves to act, but her true love is the connection between mind and body. She wants to help others recognize this connection and use it to bring more success and joy. Get ready for a mindset reset NOW!

"We can't solve problems by using the same kind of thinking we used when we created them." - Albert Einstein

 

Sonia’s Bio: Sonia Satra is a certified life coach, motivational speaker, and the founder of Moticise, the revolutionary new lifestyle & fitness company that transforms businesses and individuals by combining mindset tools and movement. Sonia currently hosts her award-winning fitness classes, nutrition workshops, and lifestyle adventures in New York City and surrounding areas.

 

What you’ll hear in this episode:

  • Sonia’s Superpower? The ability to help people get to a mindset reset to discover their core power
  • Why mindset matters on individual and universal scales
  • How a client shifted her mindset to mend a broken relationship
  • Why people are afraid to uncover their truth in business
  • Authenticity vs Fakeness
  • Choosing disengagement so you can hear your own voice
  • Your CORE POWER
  • How Sonia’s husband learned to tune in to himself
  • Tapping into your senses
  • How physical movement helps bring brain (and mindset) changes
  • Sonia’s everyday rituals: exercise and movement with intentions
  • Baby steps to take NOW to find your true power, beginning with disengagement
  • Come from a place of fullness vs a place of lack
  • Sonia’s upcoming role as Gloria Steinem in a mini-series about Hugh Hefner
 
 
 
 

Interview Links & Other Resources

 

www.moticise.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out Sonia's blog

Grab Sonia’s Workout DVD

 

Additional Resources:

 

iTunes - Subscribe, Rate & Review

 
Nov 30, 2016

adulting, humor, laughter, enthusiasm

 

Episode Title: Find the Lighter Side of Life - Jason Kotecki

URL: http://julieannsullivan.com/find-lighter-side-life-jason-kotecki/

 

Do you need more child-like play and curiosity in your life? Do you fall into the trap of taking life much too seriously? (We’re calling it “adult-itis.”)

Jason Kotecki is a professional reminder-er and permission-granter who moonlights as a speaker, author, and artist. He loves reminding people how to fight “adult-itis” and to find the lighter side of life. Doesn’t that sound enlightening? Join us!

Jason’s Bio:  Jason Kotecki is a professional reminder-er and permission granter who moonlights as an artist, author and speaker. He enjoys Star Wars, soft t-shirts, and brand new tubes of paint. He and his wife Kim (a former kindergarten teacher) have made it their mission in life to help people break free from Adultitis to build better lives, businesses and teams. Jason works with organizations to beat burnout and become more innovative by breaking rules that don’t exist.

 

What you’ll hear in this episode:

  • Jason’s super power: tinkering
  • What tinkering is and how it can transform your life
  • How tinkering uncovers unexpected paths and amazing things
  • Drawbacks to a business plan
  • How tinkering fosters child-like curiosity and wonder
  • Stories of tinkering
  • Jason’s year-long Tinker Project for 2016: 100 new pieces of artwork
  • Small steps you can take to make changes NOW! (Jason shares examples!)
  • Permission to stretch yourself without fear
  • Jason’s work as professional reminder-er and permission granter
 
 
 

Interview Links & Other Resources

 

www.escapeadulthood.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Cure Adultitis with Jason's Newsletter - It's Free!

Additional Resources:

 

iTunes - Subscribe, Rate & Review

Nov 23, 2016

passion, enthusiasm, motivation, passionate

 

Episode Title: How to Build Passionate Enthusiasm - Pegine Echevarria

URL: http://julieannsullivan.com/build-passionate-enthusiasm-pegine-echevarria

 

How is your enthusiasm? Is it passionate and powerful? Listen in today as Pegine Echevarria gives tips on building your own enthusiasm and giving it to the world; you’ll leave feeling refreshed and renewed.

Pegine is a motivational speaker, coach, consultant, and author. And, let’s be real--don’t we all need more passionate enthusiasm in our lives? While it may be cool to be unenthusiastic and apathetic, it’s absolutely refreshing to see passionate enthusiasm on display.  Join us to learn how!

Pegine’s Bio: Pegine Echevarria, MSW, CSP is a business woman and keynote speaker on leadership, business and success. She is quoted in Forbes Magazine, Wall Street Journal and the New York Times. Her company Team Pegine was named the #3 of the 50 Fastest Growing Privately Owned Companies. Macy’s and Minority Business Enterprise Magazine named her one of 3 women who rock in business in the US. She is the only Latina and of 8 women inducted in the Motivational Speakers Hall of Fame. Her books include “Sometimes You Need to Kick Your Own Butt“.

 

What you’ll hear in this episode:

  • Pegine’s super power: passionate enthusiasm
  • How her super power makes a difference in influence, engagement, and success
  • How we are always influencing our relationships
  • How passionate enthusiasm affects networking
  • Why passionate enthusiasm is like a wave that goes out and comes back
  • Own your power—whatever it is
  • Cherishing your gift
  • How to handle tough times with passionate enthusiasm
  • How to use daily rituals to be ready
  • Pegine’s daily rituals
  • How to use chants and songs for motivation
  • Small steps YOU can take TODAY to increase your passionate enthusiasm
 
 

Interview Links & Other Resources

 

www.Pegine.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Sometimes You Need to Kick Your Own Butt - Pegine's Book

Additional Resources:

Pigeon's Power Poem

 

Team Pegine: Women's Executive Leadership

 

iTunes - Subscribe, Rate & Review

 
Nov 16, 2016

message, communication, messaging, simplification

 

Episode Title: Simplify Your Message for Successful Communication - David Friedman

URL: http://julieannsullivan.com/simplify-message-successful-communication-david-friedman

 

Have you given much thought to the way we communicate? If what we say or write isn’t understood, then what does it accomplish? My guest today can help!

David Friedman is the author of Fundamentally Different. He runs High Performing Culture, which helps CEO’s be more intentional in their communication and simplification skills. He’s here to teach us about communication skills and how simplification might just be the key to getting your message across. Join us for this exciting episode! You won't want to miss it!

 

David’s Bio: David Friedman is the Founder and CEO of High Performing Culture, LLC (HPC). His company helps organizations to create, drive, and maintain high performing cultures, with a proven system that’s straightforward, practical, and easy to use. In the last 4 years alone, he’s led more than 200 workshops for more than 2500 CEOs. He also serves as a consultant to dozens of companies around the country.

 
 

What you’ll hear in this episode:

  • David’s superpower: the ability to simplify complex topics so people can understand and use them
  • Why do we communicate? To be understood
  • How David tries to make things simple
  • How to be better at simplification:
    • Look at the world from another perspective
    • Give information and explain how to “file” it
  • The curse of knowledge (from Lee LeFever’s book)
  • Taking the big picture view
  • Rituals that can increase our simplification
  • Why you need an intense awareness of how you communicate through writing and speaking
  • How to use clear communication to build trust and increase sales
 
 
 
 

Interview Links & Other Resources

 

www.highperformingculture.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Fundamentally Different - David's Book

Additional Resources:

David's Article on Culture By Design

 

David Recommends: The Art of Explanation

 

iTunes - Subscribe, Rate & Review

 
Nov 9, 2016

humor, funny, comedy, humorist

 

Episode Title: Seeing Funny or Being Funny, It's Your Choice - Karyn Buxman

URL: http://julieannsullivan.com/seeing-funny-being-funny-choice-karyn-buxman

 

Are you a humorous person? Do you see the world through the lens of humor? My guest today explains why “seeing funny” is more important than “being funny.”

I’m thrilled to introduce you to my good friend and mentor, Karyn Buxman. She’s an international speaker, author, and neuro-humorist who enhances the lives of leaders of many industries with her education, entertainment, and inspiration. She has over 25 years’ experience in researching the effects of humor on physical and mental health. Perhaps most importantly, she never fails to make me smile! Join us!

 

Karyn’s Bio: Karyn Buxman, CSP, CPAE is a highly successful speaker, author and neurohumorist (find out what the heck that means!). While her classmates were dissecting frogs, Karyn was dissecting humor. Her mission in life is to improve global health and business through laughter and to heal the humor impaired.

 
 
 
 

You’ll discover:

 
  • Karyn’s superpower? (Did you guess it?) HUMOR!
  • How humor helps with resilience, communication, and engagement
  • Why few people are strategic and proactive about humor
  • Physiological and psychological benefits of humor
  • Prominent researchers and their findings about humor’s effect on the immune system and the cardiovascular system
  • How humor in business increases likability, trust, and leadership
  • Why humor can be a tool or a weapon
  • Misconceptions about using humor
  • Why humor is much more than laughing and telling jokes
  • Negative ways that people use humor—like bullying
  • Positive, proactive, and constructive humor
  • Your sense of humor CAN be developed—Learn to use it!
  • How humor helped with Karyn’s personal experience with her son’s illness
  • The consistency of humor on a daily basis
  • Do you have a “humor buddy”?
 
 
 
 
 

Interview Links & Other Resources

 

Levity Works

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Lead with Levity - Karen's Book

Additional Resources:

Karyn's best posts on LInkedIn

 

Karyn Recommends: Anatomy of an Illness

 

iTunes - Subscribe, Rate & Review

Nov 2, 2016

Sully, miracle on the hudson, focus, results, outcomes, accomplishment

 

Episode Title: Focus Gets You What You Want - Dave Sanderson

URL: http://julieannsullivan.com/focus-want-dave-sanderson

 

Have you seen the movie Sully? If you haven’t, perhaps you’re familiar with the story of The Miracle on the Hudson from January 15, 2009. It’s the unique story of an airbus landing safely on the Hudson River with no fatalities, thanks to the quick-thinking determination of the plane’s crew.

My guest today is Dave Sanderson, who was a firsthand witness to this amazing story. He was one of the last passengers to evacuate the plane as it stayed afloat in the icy river. Dave’s super power is what allowed him to have laser vision on the outcome he was looking for in this challenge that could have ended very differently. You don’t want to miss this conversation with Dave!

 

Dave’s Bio: He was a top sales producer in every company he worked for and on January 15th 2009 was on a business trip he had made hundreds of times before. Like all of us when we travel, especially on business, things are often routine and we take things for granted. Then out of the blue something happens that changes what was once routine to a day that changes your life. 

When a bird strike hit US Airways Flight 1549, there was no choice for the crew but to ditch the plane into the Hudson River. Thinking only of helping others in the crisis, our speaker became the last person off of the back of the plane that day, and was largely responsible for making sure so many others made it out safely. 

In what has become known as "The Miracle on the Hudson," he shares the lessons of that day with audiences around the world and shows you how leadership, resourcefulness and managing your mind in a crisis, anyone can step up and overcome their own “personal plane crash.”

 
 
 
 
 

You’ll discover:

 
  • Dave’s super power: FOCUS
  • How Dave’s 30-year sales career evolved into entrepreneurship
  • From Dave’s work with Tony Robbins, how to manage your state of mind
  • Reliving the FOCUS of The Miracle on the Hudson
  • The benefits of associating and disassociating quickly
  • Dave’s daily activities to improve focus: working out and reading
  • Actionable steps to improve focus:
    • Move your body
    • Learn the power of disassociating
    • Focus on the MOMENT
  • The myth of multitasking
  • The benefits of compartmentalizing
  • “Get back on the horse!”
  • The movie: Sully
  • Dave’s book, Moments Matter, and how it came to be
 
 
 
 
 
 
 

Interview Links & Other Resources

 

davesandersonspeaks.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Moments Matter - Dave’s Book

Additional Resources:

Dave's blog post about Podcast Movement

 

Dave's Article about the movie Sully

 

iTunes - Subscribe, Rate & Review

Oct 26, 2016

adventure, cubicle, experiences

 

Episode Title: Ditching the Cubicle for Adventure in the Great Outdoors - Jody Maberry

 

URL: http://julieannsullivan.com/ditching-cubicle-adventures-great-outdoors-jody-maberry

 

Curiosity is a trait that many children possess naturally, but as we grow up and become self-conscious or even insecure, our sense of curiosity can be diminished. Being curious is a healthy way to become a life-long learner. Curiosity has led today’s guest from cubicle captivity as a financial analyst to becoming a park ranger! His curiosity kicked in to get him into the podcasting world, and today he works on several different shows. He’s here today to talk about his super power!

My guest today is Jody Maberry, who co-hosts the Creating Disney Magic podcast with Lee Cockerell. He also hosts the Park Leaders Show, where he talks about his “outside perspective.” Jody’s journey has led him from financial manager to park ranger to podcaster/business and marketing consultant. From his wide experiences, Jody has great wisdom and inspiration to make your life better and to spur you to take the next trail on your journey. Join us!

 

Jody’s Bio: Jody Maberry is a former Park Ranger who uses a ranger's knack for storytelling and interpretation to help businesses and personal brands find their voice and tell a powerful story. Jody is the host of several podcasts including The Park Leaders Show, Creating Disney Magic, and the cleverly named Jody Maberry Show.

 
 
 
 

You’ll discover:

 
  • Jody’s superpower: CURIOSITY
  • The benefits to being more curious
  • How curiosity has shown up for Jody over the years
  • Why being a park ranger was the perfect job for Jody for several years
  • Jody’s partnership with Lee Cockerell and Creating Disney Magic
  • How curiosity can help you find out what’s possible
  • Daily routines that encourage curiosity
  • Why you should ask a lot of questions!
  • How to train your brain to be more curious:
    • Find an opportunity you’re curious about and read about it
    • Learn more and you will have more questions
    • Find someone to talk to about that topic
    • Keep a notebook of ideas and write them down as questions
 
 
 
 
 
 

Interview Links & Other Resources

 

Jodymaberry.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

The Jody Maberry Show

 

Creating Disney Magic Podcast

Park Leaders Show

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

 

iTunes - Subscribe, Rate & Review

Oct 19, 2016

fear, failure, afraid, scared

 

Episode Overcoming Fear: Going from Yikes to Yes! - Jessica Pettit

 

URL: http://julieannsullivan.com/overcoming-fear-yikes-yes-jessica-pettit



Have you ever felt like you just weren’t good enough, or maybe you’ve had a paralyzing fear that has gripped you and just won’t let go. We all have it. Even the most successful entrepreneurs in every niche experience this type of fear. It’s a normal human emotion. There is good news though, you can learn to work with it to achieve everything you are afraid of!

 

It was a hoot talking to Jessica Pettit on today’s show.  Her company is called “Good Enough Now”. Jessica’s specialty is taking you from “Yikes!” to “Yes!”. Jessica is based in Eureka, CA and she has a unique ability to hone in on difficult tasks to help you get them done! Jessica believes that you can overcome any fear that you have if you notice your behavior patterns so that you can identify where that fear is actually coming from. Then you can choose to act to get to the “Yes!”



Jessica’s Bio: Humor is a great equalizer and is often the quickest way to diffuse conflict and move toward real connection. With a background in stand up comedy, Jessica Pettitt, frames even difficult subjects in an engaging and welcoming way. As a professional speaker, her expertise earned her the Certified Speaking Professional designation from the National Speakers Association. A designation held by fewer than 800 people world-wide.

 

As a facilitator, she provides the framework for open, welcoming, and productive conversation. Whether she provides a motivational keynote, an in-depth workshop, facilitates group interaction, or frames an entire conference as emcee, Jessica brings humor, a high level understanding of adult learning, and an ability to engage participants and encourage them to engage with each other. Participants walk away focused and confident in their role to make change now.




You’ll discover:

 

  • Find out Jessica’s superpower
  • Learn how Jessica connects with difficult things
  • Did you know we develop habits to make us feel successful when we aren’t really able to accomplish difficult tasks? Jessica explains.
  • Change is one of the most difficult tasks we undertake
  • Why we judge people that are good at things that are difficult for us
  • Jessica is fearful but she doesn’t let it stop her
  • The same fear can cause you to act in one situation and not act in another
  • Why you must act, even when you don’t know the end or the outcome
  • Why Jessica gives herself one month to accomplish her “Yikes!”
  • The slide down the fire pole and what it really means
  • Hear Jessica’s amazing story about the transformation with a consulting client
  • Knowing your “go to” move when fear strikes can be critical for overcoming fear
  • Matching your weakness with an innate strength is essential
  • Learn why it’s helpful to view everything you do as a “draft” that you can change, correct and improve






Interview Links & Other Resources

 

www.goodenoughnow.com

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

Learn How to Fold a Fitted Sheet

Jessica's Yikes: Sliding Down a Fire Pole

 

iTunes - Subscribe, Rate & Review

 

Oct 12, 2016

leadership, role model, example, relationships

 

Episode 067 Being a Role Model at Work with Lee Cockerell

URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell



It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of work. To top it all off, those who do show up to work are terrified and suffer through an excruciating work experience. It doesn’t have to be that way, and today’s guest is going to show us how to change it.

 

Lee Cockrell was the Executive VP of DisneyWorld Paris. He began his career by being the big, bad, boss! He used to scare and intimidate his employees and even shares a life changing moment. Lee is an expert in Time Management and he teaches it each and every week. But today, we aren’t focusing on time management and productivity, but we are turning to the soft skills.

 

Today Lee is here to share his transformation story. His focus now is to help us build great relationships at work. One of the keys to building great work relationships is understanding that you really can’t control people. Great leaders at work can improve work performance and cultivate the next generation of great leadership in the workplace. People want to come to work and learn and grow, and when you feed that part of people, the keep coming back for more.

 

Lee’s Bio: Former Executive Vice President, Operation for Disney World for ten years. Before Disney, Lee held executive positions with Hilton Hotels for 8 year and Marriott for 17 years. Lee now gives seminars and keynote speeches around the world on Leadership, Management and Customer Service.




You’ll discover:

 

  • Why being a big, bad boss didn’t serve his employees well
  • The effects of being a good role model
  • The turning point that happened about halfway through his career
  • How he took ownership of his bad behavior and began to work on himself
  • Why humiliation and intimidation didn’t work in the workplace
  • What humiliation and intimidation reveal about the person exhibiting those behaviors
  • How to create a culture where everyone matters and they know they matter
  • Why people want to do business with you when they have a good relationship with you
  • People, including employees, want to be valued and acknowledged
  • Be careful what you say and do because people are always watching
  • Why Lee’s children told him, “Dad, everything was fine until you got here.”
  • The one work trip that Lee makes his grandchildren take with him each year
  • How Lee makes himself available to the next generation each day. He’s accessible!
  • Spend your time where you can make a difference. If you can’t make a difference, don’t spend your time on it.
  • Why you should do the hard things
  • Why Lee jokingly says his Mother was a terrorist!
  • Find out Lee’s superpower!




Interview Links & Other Resources

 

www.LeeCockerell.com

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

Lee's 15 Minutes Edutainment Videos

Take some management courses

Lee's "Creating Disney Magic" Podcast

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