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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: Page 5
Sep 20, 2017

116 Millennials’ and a Successful Company Culture- Just Media

URL:  http://www.julieannsullivan.com/just-media/

 

Summary

How do you turn Millennials’ into the best employees? You understand that horizontal thinking is more valuable than vertical thinking.  In today’s workplace environment, it is the best way to foster growth, happiness and satisfied employees.  

Today I’m talking with two millennials, Sean Brennan and Hillary Freeman from Just Media. The President of the Company, Dick Reed, believes talking with would provide the best showcase of the company. Just Media has found that millennials are the key to their company’s success in transcending their markets. They know they need to foster and enhance a workplace culture that is engaging and creative for their employees to work at their best and stay.

Just Media is one of the Bay Area’s “Top Places to Work. They are a media company that has been operating since 1995.  Originally from London, England, they opened their doors in San Francisco in 1996. Just Media manages all types of media for their clients.

More information about Just Media: Just Media works with some of the largest companies around providing them with innovative campaigns. Their list includes, Intel, WebMD, Toshiba, and Fijitsu. They do not keep themselves only in the technology marketing field, they have expanded into other diverse markets both domestically and internationally. They’re media geeks so you don’t have to be.

 

You’ll discover:

  • How both Sean and Hillary came to Just Media.  
  • How Just Media encourages and engages employees through extracurricular activities.
  • Why having different meeting options through departments matters for collaboration.
  • The importance of cultivating the energy and motivation of Millennials
  • The relationship between employees, involvement and fostering inclusion.  
  • The importance of providing recognition that is deserved.

 

Interview Links & Other Resources

JustMedia.com

Follow Just Media on Twitter

Just Media on Facebook

Check out the Just Media Blog

Connect with Just Media on LinkedIn

Connect with Sean Brennan on LinkedIn

Connect with Hillary Freeman on LinkedIn

Businesses That Care on C- Suite Radio

iTunes – Subscribe, Rate and Review

Sep 13, 2017

115 Moving from Lack to Abundance - Olga Job

URL: http://www.julieannsullivan.com/olga-job/


Summary

How can I find happiness? That is one of the foundational questions in life. Most people seek out happiness through external means such as status or wealth. But our guest today asks you to think differently. She will help you see that happiness begins with changing yourself.

I’m excited to introduce you to Olga Job, a Certified Holistic Health and Lifestyle Coach. Olga has a way of thinking and communicating that immediately lifts you to a higher level. She reveals how to move away from a mentality of lack toward a mentality of abundance. Ironically, it doesn’t start “out there.” It starts “in here” with your own attitude and thinking. She also helps you see the importance of nutrition in your overall success. You’ll come away with a treasure trove of tips and strategies to move toward a truly abundant life.

Olga’s bio: Olga Job is a social entrepreneur who owns a holistic wellness business focusing on helping people learn how to manifest & achieve their potential through meditation, nutrition, and business strategies. She shares her concept of eating in abundance rather than lack and deprivation in her 7-week Lifestyle Awakening Health Coaching Program.

 

You’ll discover:

  • Why health and nutrition are so important to your overall success.
  • The reason happiness begins with your thinking.
  • How negative emotions can help you think more positive.
  • How to create joy and peace by thinking about things that make you happy.
  • Why you must pay attention to color in your food.
  • The importance of traveling with your food.
  • Strategies for moving from a mentality of lack into a mentality of abundance.
  • Why you should focus on what you can add to your nutrition, rather than what you shouldn’t have.
  • The importance of sleeping, breathing, and meditation on your productivity and quality of life.

 

Interview Links & Other Resources

OlgaJob.com

Olga’s Blog

Follow Olga on Twitter

Connect with Olga on LinkedIn

Connect with Olga on Facebook

Mere Mortals Unite on C-Suite Radio

iTunes - Subscribe, Rate and Review

Sep 6, 2017

114 From Dream to Success - Dave Nelsen

URL: http://www.julieannsullivan.com/dave-nelsen/


Summary

How do you take a dream and make it a reality.  How do you start a company with knowledge and no money and create one of the best companies in Pennsylvania?

Today I’m talking with serial entrepreneur and award-winning speaker, Dave Nelson. We’re going to be exploring a company that Dave started back in 1998 and eventually ended up selling. When I asked Dave what employee engagement means to him, he said, “People passionately pursuing something they believe in while learning from each other, making themselves more valuable professionally (at the company and in their future careers).” You’ll learn how Dave put these words into practice at his company and how you can do it as well.

Dave’s bio: Dave Nelson is President of the Dialog Consulting Group. He speaks to more than 100 Vistage CEO and Key Executive groups each year about 1) Social Media for Business or 2) Doubling Business and Personal Productivity - 49 Apps You Can't Live Without. He also speaks to many industry associations and corporate groups on these topics. Dave was recognized as the Vistage 2010 & 2012 Impact Speaker and 2011 Best Speaker of the Year (#1 rating among 1,500+ speakers.

About Dave’s company: Dialog Consulting Group LLC helps businesses enhance the conversations with their most important internal and external customers using proven social networking, social media, and internet communication tools. Principal Dave Nelsen personally works with more than 500 CEOs (as part of the Vistage International network) every year to help them improve their companies' sales, marketing, and even internal communications.

You’ll discover:

  • The history of Dave’s company, how they attracted top-notch software engineers, and why they won so many awards.
  • Why they established a “ROWE” company--a results-only work environment.
  • Why a leader should focus on motivating, delegating, and empowering rather than providing all the answers.
  • The value of “flipping the pyramid” by seeing the CEO as a person who clears the barriers and gives people the resources to get one what they need to get done.
  • Why Dave’s company paid 30-50% higher salaries than their competition for A-list software engineers.
  • What’s next for Dave.

 

Interview Links & Other Resources

Follow Dave on Twitter

Connect with Dave on LinkedIn

Connect with the Dialog Consulting Group on LinkedIn

Businesses That Care on C-Suite Radio

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Aug 30, 2017

113 Communicating with Impact - Patrick Donadio

URL: http://www.julieannsullivan.com/patrick-donadio/

 

Summary

What are the most important skills you can develop to help you succeed in business and in life? While many skills are vital for success, today’s guest will help you see the importance of one skill that makes everything else easier: communication.

Patrick Donadio is not only an expert communicator, he is also a kind and generous person who loves to help others become more successful. On today’s episode, he will show you why it’s important to develop superhuman communication skills. You’ll learn the benefits of developing these skills, the science behind good communication, and practical steps to start becoming a better communicator. This is one skill you can’t live without, so prepare to learn and begin making a bigger impact today.

Patrick’s bio: Since 1986, Patrick J. Donadio, MBA, has carefully taken his decades of experience and crafted a results-based process for “Communicating with IMPACT.” He has guided C-suite executives, leaders and their organizations with powerful presentations and one-on-one business communications coaching to help them improve communications, presentations, increase profits, deepen relationships, enhance credibility and boost performance—in less time.

Patrick has empowered audiences nationally and internationally and has appeared on the same programs with such renowned speakers as: Earvin “Magic” Johnson, LA Lakers point guard; Joan Lunden, former “Good Morning America” host; and comedian Jeff Foxworthy, just to name a few.

As an educator, he has taught communications at the University of Notre Dame, The Weatherhead School of Management, The Ohio State University, and The John Glenn College of Public Affairs.

 

You’ll discover:

  • Why Patrick believes everyone can develop superhuman communication skills.
  • The benefits of developing better communication skills.
  • What Patrick learned about communication from his Italian grandparents who didn’t speak much English.
  • The importance of understanding the science behind good communication.
  • Steps to start becoming a better communicator.

 

6 principles to help you communication with IMPACT:


I – Intention
M – Message
P – Person
A – Activate
C – Clarify
T – Transform

 

Interview Links & Other Resources

PatrickDonadio.com

Communicating with Impact by Patrick Donadio

Connect with Patrick on LinkedIn

Follow Patrick on Twitter

Mere Mortals Unite on C-Suite Radio

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Aug 23, 2017

112 How to Create a Culture of Engagement - Beacon Communities

URL: http://www.julieannsullivan.com/beacon-communities/

 

Summary

One of the hallmarks of a successful company is a culture of employee engagement. These companies don’t just see employees as workers. Rather, they view every team member as a critical part of the organization’s success. Today’s guest reveals how his company engages and develops team members, and why these efforts have been so successful.

Jeff Baker is the President of Beacon Communities, a Boston-based real estate company. The company website says, “Great housing changes lives and nurtures dreams.” Jeff details how Beacon Communities enhances not only his customers’ lives, but those of his team members as well. They do this through a wide variety of initiatives that have transformed their workplace culture. This episode is packed with practical ideas you can put into practice today to help improve the culture of your organization.

More info about Beacon Communities: Beacon Communities LLC’s team of highly experienced residential real estate professionals develop, own, and manage over 12,000 apartments across 70 communities throughout New England, Pennsylvania, Maryland, and Virginia. They have a proud forty-plus year history of building and managing award-winning residential communities that serve a diverse cross-section of society and make enduring contributions to the cities in towns where they are located.

You’ll discover:

  • Why Beacon’s workplace culture is different, and what prompted the changes.
  • How they kept a small company culture as they grew.
  • The value of using cross-functional teams to implement ideas and impact your organization.
  • The story behind “Beacon University” and how it has helped changed their culture.
  • The value of transparency in employee surveys.
  • How Beacon uses New Hire Lunches, 90-day onboarding programs, and their internship program to develop and communicate with team members.
  • Ideas for bringing generations together in the workplace.
  • Jeff’s thoughts on the future of the company.

 

Interview Links & Other Resources

BeaconCommunitiesLLC.com

Connect with Beacon Communities on Facebook
Follow Beacon Communities on Twitter

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Aug 16, 2017

111 Meet 5 New People Every Day - Robert Galinsky

URL: http://www.julieannsullivan.com/robert-galinsky/

 

Summary

What does it take to become a true success? Money? Fame? Possessions? While those things are valuable, our guest today reminds us that we can never be truly successful or satisfied without one key thing: meaningful relationships.

Robert Galinsky has the unique superpower of meeting new people. He creates the situations and uses those connections to help others reach their potential. In our interview, Robert reveals many different strategies for meeting people. He also explains why we should be bold in asking for help, but not discouraged when the answer is sometimes “no.” Perseverance is key. Robert’s insight on relationships are earned through experience. His lessons on connecting will lift you to a higher level of success in your life.

Robert’s bio: Robert Galinsky is an author, speaking coach, and writer living in New York City. He is involved with TEDx teen, helping teenagers express their ideas to the world. He is also a playwright and the author of Coffee Crazy: 140 AHA! Coffee Moments from the Conference Room, to the Cafe, to the Kitchen.

You’ll discover:

  • What it means to have “people power.”
  • The benefits of meeting new people.
  • Why it’s important to feel honored (and not bothered) when someone asks you for a favor.
  • How Robert uses a coffee meeting to connect with new people.
  • Why perseverance is so important in asking for favors.
  • Actionable steps to meet new people every day.
  • Why you should go out and meet people when you don’t feel like it.
  • What’s coming up for Robert.

 

Interview Links & Other Resources

Coffee Crazy by Robert Galinsky

Follow Robert on Twitter

Connect with Robert on Facebook

Connect with Robert on LinkedIn

Life Lessons Through Literacy for Incarcerated Teens

Robert’s articles on The Fresh Toast
Mere Mortals Unite on C-Suite Radio

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Aug 9, 2017

110 Contributing to a Better Community - Greater Bridgeport Transport

URL: http://www.julieannsullivan.com/greater-bridgeport-transport/ 

 

If someone asked you, “What are the most exciting industries?” … public transportation probably wouldn’t come to mind. What if a large city’s bus service could help transform its community through leadership and service? Our guest today shows you how it’s done.

Doug Holcomb serves with Greater Bridgeport Transport, a bus service for Connecticut’s largest city. Doug has been working to increase employee interactions in an effort to improve their overall service. His main goal has been to provide training to increase trust as a gateway to improve interpersonal relationships within the agency. As a result, the trust flows outward to their customers. If you have customers or clients, this episode is packed with helpful tips on developing trust within your team and contributing to your community.

More information about Greater Bridgeport Transit: GBT is a provider of public bus transportation in the Bridgeport, Connecticut region. The agency provides city bus service and special door-to-door service for riders with disabilities. GBT has been in operation for 38 years.. GBT provides nearly 6 million rides every year. The mission of the agency is simple: Contributing to a better community through public transportation.

 

You’ll discover:

  • How Doug came to Greater Bridgeport Transit, and how he developed the idea of increasing trust in the agency.
  • The ways Doug encourages success in his team.
  • How transportation officials in other cities have reacted to GBT’s success.
  • Why mission and vision are so critical to the success of an organization.
  • Several metrics that demonstrate GBT’s improvements over the last several years.
  • How public transportation can contribute to a better community.
  • The relationship between a systems failure and a values failure.
  • How to improve your employee review process.

 

Interview Links & Other Resources

GoGBT.com

Follow GBT on Twitter
Businesses That Care on C-Suite Radio

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Aug 2, 2017

#109 How to Increase Your Energy, Focus and Productivity - Neen James

URL:  http://www.julieannsullivan.com/neen-james/

 

One of the biggest challenges for today’s business leaders is staying focused and productive. Distractions such as social media and email can prevent us from accomplishing our most important goals. Today’s guest is an experienced guide who can help us avoid these landmines.

I’m thrilled to introduce you to Neen James. She’s a smart and sassy business leader who has the energy of the Energizer Bunny. Neen reveals lots of practical productivity strategies you can put into practice today. Her advice applies to everyone who wants to be more successful, from the stay-at-home parent to the CEO. No matter your business, you’ll benefit from Neen’s wisdom and insight on productivity.

Neen’s bio: Neen James is a leadership and attention expert focused on productivity and obsessed with helping leaders get more done so they can create more significant moments in life. She is the kind of speaker who engages, educates and entertains. Neen delivers the real-world solutions and results that apply in your organization, your home and your community. Neen also provides one-on-one consulting on a variety of leadership topics.

 

You’ll discover:

  • Why Neen describes herself as an “energizer bunny.”
  • The benefits of bringing more energy and paying attention to what matters.
  • How Neen stays accountable in her life and business.
  • They keys to developing a successful accountability relationship.
  • Why publicly declaring your goals will help you accomplish them.
  • Several ways Neen stays focused and avoids distraction.
  • The benefits of working in 15-minute blocks of time.
  • Neen’s morning and evening routines that help her stay focused and productive.
  • The time boundaries she has in place, and how she gets so much done.
  • Why you should look for opportunities to honor people and their time.

 

Interview Links & Other Resources

NeenJames.com

Neen’s blog

Folding Time by Neen James

Follow Neen on Twitter

Connect with Neen on LinkedIn

Connect with Neen on Facebook

Mere Mortals Unite on C-Suite Radio

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Jul 26, 2017

108 Just Be Nice - Josh Jones

URL: http://www.julieannsullivan.com/just-be-nice/

 

It can be discouraging to think about all the massive problems in the world today. How can one person possibly make a difference? Our guest today reveals an answer you might not expect.

I’m excited to speak with my friend Josh Jones.  He believes that the key to massive and extraordinary change exists in the world right now. There are more than enough resources and goodwill to make a huge dent in the problems of today.  These affect humans, animals, and the environment every day. What we need is coordinated, collaborative, and concentrated effort. Josh’s goal is to help individuals and organizations make ordinary changes that contribute to extraordinary positive change in the world. He shares how he is doing this through the Just Be Nice Project, and how you can practice these principles too.  

Josh’s bio: Josh Reid Jones is the founder of the JBNProject, which aims to move people to an equality of opportunity through three core streams: housing, employment, and mental health. The JBNProject has been designed to amplify good will by utilizing the skills, infrastructure, even geographical location of existing businesses for maximum scale and impact. By bringing together existing businesses with the most effective, transparent, and efficient charitable organizations, the JBNProject drives complete outcomes across housing, employment, and mental health by creating a collaborative environment to deliver lasting change.

You’ll discover:

  • Why Josh describes his superpower as the ability to understand problems that people have without being burdened with sentiment.
  • The benefits Josh has seen from using his superpower.
  • The habits Josh has implemented in his life to have better conversations and help society as a whole.
  • Why it’s important to pay attention to other points of view.
  • How the Just Be Nice Project is managing impact for people and organizations.
  • The first steps to practicing “Just Be Nice” principles in your life or organization.

 

Interview Links & Other Resources

JoshReidJones.com

Josh’s Blog/Vlog

Josh’s Podcast

Follow Josh on Twitter Use hashtag #JBNProject

Connect with Josh on Facebook

Connect with Josh on LinkedIn

Mere Mortals Unite on C-Suite Radio

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Jul 19, 2017

107 Learning to Set Boundaries - The Pat Iyer Group

URL: http://www.julieannsullivan.com/learning-boundaries/

 

As a business leader, what type of relationship should you have with your team members? Are they friends with whom you have a warm personal relationship? Or are they employees whom you keep at a distance? How do you learn to set proper boundaries?

Our guest today helps us find some answers. I’m thrilled to be talking with my new friend, Pat Iyer.  Pat has a medical background and is also an author, expert witness and coach. For 26 years, she ran a small business that was focused on helping attorneys with cases involving medical issues. When she sold the company in 2015, she had over 200 expert witnesses under contract. In our conversation, Pat shares lessons about business, accountability, and learning to set healthy boundaries in the workplace.

Pat’s bio: Pat Iyer MSN RN LNCC is a medical liability expert, professional speaker, author and coach. She works with healthcare providers who want to reduce risks and improve patient safety. LNCC is the certification granted by the American Association of Legal Nurse Consultants.  It is the only legal nurse consulting certification which meets the standards of the American Board of Nursing Specialties. It is awarded to experienced legal nurse consultants who meet a practice requirement and pass a rigorous exam.


In 1989, Pat established Med League Support Services, an independent legal nurse consulting firm. As a result of reviewing thousands of medical records and talking with attorneys about thousands of cases, she developed her expertise in the concepts of medical liability and patient safety: from the labor and delivery to the nursing home, from the emergency department to the ICU, from the outpatient surgery center to the dialysis center, and everywhere in between.

You’ll discover:

  • How Pat’s medical background prepared her to lead a growing business.
  • Pat’s method for increasing accountability in her business
  • How Pat helps team members learn from their mistakes.
  • The difference between learning and blaming.
  • How sending gift packages made a huge difference in Pat’s business.
  • How a difficult employee taught Pat about setting boundaries

 

Interview Links & Other Resources

PatIyer.com
EditingMyBook.com (Ghostwriting and developmental editing)

PatIyer.com/Shop (Pat’s videos)

Follow Pat on Twitter
Businesses That Care on C-Suite Radio

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Jul 12, 2017

106 Becoming a Dynamic Communicator - Jill Schiefelbein

 URL: http://www.julieannsullivan.com/dynamic-communication/

 

If you want to be an effective communicator in today’s world, you must do more than just produce content. You must also learn to leverage and repurpose your content in order to reach more people. Our guest today shows us how to do this effectively.

I’m excited to be speaking with the amazing Jill Schiefelbein. She is a fellow colleague from the National Speakers Association and is known as the Dynamic Communicator. Jill helps us see why it’s vital to share your content on various platforms with multiple audiences. You’ll be inspired to take your business and communication to the next level.

Jill’s bio: Jill Schiefelbein is an award-winning entrepreneur, author, and recovering academic. She taught business communication at Arizona State University for eleven years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations increase sales and create consumer advocates. Jill runs the Dynamic Accelerator program, helping solo- and micro-entrepreneurs accelerate business growth. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017.

You’ll discover:

  • The benefits of leveraging and repurposing your content.
  • Why you must have an unshakable confidence in your content.
  • How Jill uses Post-It notes to help her be more focused and productive.
  • The importance of developing your own style of connecting with your audience instead of blindly following everyone else’s strategies.
  • How to repurpose your content on different channels, mediums, and platforms.
  • Why you should learn what questions your potential customers are asking, then provide quality answers to those questions.

 

Interview Links & Other Resources

TheDynamicCommunicator.com

DynamicCommunicationBook.com

Jill’s articles on Entrepreneur.com

Follow Jill on Twitter

Connect with Jill on Facebook

Connect with Jill on LinkedIn

Mere Mortals Unite on C-Suite Radio

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Jul 5, 2017

105 Creating a Culture of Trust - TiER1

URL:  http://www.julieannsullivan.com/creating-trust/


Summary

What is the measure of a great company? Is it profits? Size? The number of worldwide locations? While all of those can be significant, one measure of a great company is the level of trust within the organization.

Today I’m speaking with Greg Harmeyer, CEO of TiER1 Performance. TiER1 is an award-winning business that works with organizations on their strategic evolution, talent development, and change. In other words, they’re all about creating value. I first heard about TiER1’s innovative ideas as Lead Judge for the Engaging Pittsburgh awards. I also had the opportunity to hear one of their trainers speak on a subject that is vital in my speaking business as well: strategic change. On this episode, you’ll hear Greg’s innovative ideas for taking your organization to the next level by creating a culture of trust and engagement.

Greg’s bio: Now in his 15th year of business, Greg leads TiER1 Performance in crafting and delivering engaging, people-centered business solutions that help great companies achieve lasting results. TiER1 is a high-touch boutique consulting firm working to improve the performance of organizations through the performance of people to build a better world. A one-stop-shop for performance, TiER1 combines the talents of creative, technology, communications, learning, change management, and project management consultants to design and deliver innovative, people-centric solutions. The company’s clients include Procter & Gamble, FedEx, PPG, Macy's, Harley Davidson, Delta Airlines and over 200 other marquee organizations.

 

You’ll discover:

  • How Greg increases employee engagement at TiER1.
  • The first step to building trust within your organization.
  • The benefits of having an employee-owned company.
  • Why “work-life balance” is an oxymoron.
  • The processes Greg uses to build trust and connectivity in the company.
  • The benefits of developing a culture of trust and openness.
  • Greg’s advice for those starting a new business.
  • Why companies should view employees as clients.

 

Interview Links & Other Resources

TiER1Performance.com
Follow TiER1 on Twitter

Businesses That Care on C-Suite Radio

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Jun 28, 2017

104 Engagement Through Employee Recognition - Terryberry

URL: http://www.julieannsullivan.com/engagement-through-recognition/

 

What do people really want from their jobs? We all want a paycheck, but we also crave recognition for our accomplishments. We all want to feel valued and affirmed. Our guest today shows how one company excels at recognizing employees and creating a great workplace culture.

I’m excited to bring you this interview with Mike Byam. He is the Managing Partner and a 4th generation team member of Terryberry, a family-owned business. Next year, in 2018, Terryberry will celebrate its 100th year in business. You don’t reach that without creating a great workplace culture. Terryberry is in the business of employee recognition, but today we are going to talk about what they do in-house to give what I say are the two most important feelings any human can have: being acknowledged and having value. In 2016 Terryberry was named one of the Best and Brightest companies to work for in the nation. After listening to this episode, you’ll see why. 

Terryberry is helping their employees to achieve their best potential.  The research shows that employee recognition is the #1 driver of engagement. Employee recognition is much more than perks or gifts at Terryberry. It's about being present, listening, and genuinely appreciating people for who they are and what they bring to the team.

Exposure to this culture begins even before an employee's first day. Upon acceptance of an offer, employees receive a welcome kit including a guidebook with information about "what to expect" and a "Welcome Aboard Questionnaire." The questionnaire asks employees about what kind of recognition is meaningful to them, and about favorite drinks, snacks and restaurants for managers to use to personalize the recognition they receive.

New employees are inducted into Give a WOW, our social media-style recognition program, where they receive welcome messages from peers and leaders. From the very start of their employment, all employees are encouraged to recognize others in the organization whenever they see someone demonstrating Terryberry's core values in an exceptional way.

 

You’ll discover:

  • A unique idea used at Terryberry to create a better workplace culture.
  • Ideas for engaging Millennials through workplace recognition.
  • Why two important parts of fostering recognition are the leadership, and connecting with people offline.
  • A description of the in-house platform Terryberry uses for recognition.
  • Why employees often invite their family and friends to join the team.
  • Outcomes and benefits from adding on another product to their employee engagement strategy.
  • The first steps for a business that wants to do better at employee recognition.

 

Interview Links & Other Resources

Terryberry.com

Follow Terryberry on Twitter

Terryberry’s philosophy of employee recognition (video)
Businesses That Care on C-Suite Radio

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Jun 21, 2017

103 Navigating the Game of Life - Mo Gawdat

URL:  http://www.julieannsullivan.com/solve-for-happy/

 

How can happiness arise from a devastating loss? Is it possible to choose happiness over despair? What can we learn about life from video games? These may seem like unrelated questions, but today’s guest brings them together in a fascinating discussion.

I’m thrilled to share my interview with Mo Gawdat, the Chief Business Officer at Google’s [X]. This is an elite team of engineers who make up Google’s futurist “dream factory.” At the early age of eight, Mo decided to focus on a topic of interest each year and learn as much as possible. This incredible habit lead to some life-changing discoveries. I found his new book, Solve for Happy, to be a wonderful mixture of engineering genius and a huge empathetic heart. You’ll see this unique mix in our interview.

Mo’s bio: In the past ten years, Mo has made happiness his primary topic of research, diving deeply into literature and conversing on the topic with thousands of people in more than a hundred countries. He is also a serial entrepreneur who has co-founded more than twenty businesses. He speaks Arabic, English, and German. In 2014, motivated by the tragic loss of his son, Ali, Mo began pouring his findings into his first book, titled Solve for Happy.

 

You’ll discover:

  • Why Mo describes his superpower as “navigation.”
  • The tragic story of losing his son, and how it has changed his life.
  • How to look at life as a game, and strategies for navigating the hard parts.
  • Concepts to be better navigators in life.
  • How to reframe your emotions by reframing your thoughts.
  • Three types of thoughts happening in our heads.

 

Interview Links & Other Resources

SolveForHappy.com

Solve for Happy by Mo Gawdat

Mo’s interview with Lewis Howes
Mo’s interview with the Free Library of Philadelphia

Follow Mo on Twitter (use hashtags #10MillionHappy and #SolveForHappy to tweet about Mo and the book)

Connect with Mo on LinkedIn

Connect with Mo on Facebook

Mere Mortals Unite on C-Suite Radio

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Jun 14, 2017

102 Developing Company Culture - Professional Movers

URL:  http://www.julieannsullivan.com/developing-company-culture/

 

Great business leaders are found everywhere--office buildings, warehouses, stages and concert halls. Today you’ll hear from a leader in an industry you might not expect: professional moving.

I’m happy to bring you this interview with Andrew Androff of Professional Movers. What intrigued me about his company is that his management team all began as movers. For Andrew, although a college education is supported, those that have vested their time and grown within the company, possess the qualities to become leaders too. Professional Movers has created a culture that has been voted the Best Moving Service for five consecutive years by their community. Their Company Manifesto acts as their Culture Compass. Let’s find out how he does that.

More about Professional Movers: Professional Movers is a Residential and Office Moving Company that does things so positively different, they forever alter a customer’s expectations for the better. Since 1978, they have redefined the moving industry by creating a company-wide culture that values a compassionate connection with their customers. they take the time to understand their customers’ needs and provide solutions that saves money, relieves their stress, and transforms their perception of what to expect from a professional moving company.

More from Andrew about how Professional Movers developed its company manifesto: We invited our Team Members to put their individual fingerprint on the development of our Company Manifesto. We began by providing each with a document that explained what a company manifesto was and provided examples of other really emotionally positive company manifestos done well. We then provided a questionnaire that asked them specific questions about their role in the company.

We placed a manifesto box in our office and asked the team members to anonymously submit their completed questionnaires. We then utilized their answers to develop our company manifesto. We had the company manifesto printed into a really large design board and mounted it on our office wall for all to see. The Company Manifesto acts as our Culture compass. It reminds us of the fabric of our organization and the direction and goals we are collectively working towards.

You’ll discover:

  • Why a company manifesto is important, and how team members helped develop it.
  • How the company is positively impacting the public’s view of their whole industry.
  • Practical ways they address a customer’s pain points.
  • Why they view their work as a “craft.”
  • Specific things they do that other movers don’t do.
  • Practical ideas Andrew uses to engage employees and develop their company culture.
  • How a simple reminder on the back wall of each truck reminds movers how they can make a difference.
  • How the company’s leaders spot positive attributes of each team member and help develop their leadership.
  • Why their different way of doing business has benefited the company.

 

Interview Links & Other Resources 

ProfessionalMovers.com

Follow Professional Movers on Twitter

Businesses That Care on C-Suite Radio

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Jun 7, 2017

101 The Power of Storytelling - Kelly Swanson

URL:  http://www.julieannsullivan.com/storytelling-kelly-swanson/ 

 

We usually think of storytelling as a skill reserved for movies, fairy tales, and novels. What if you could harness the amazing power of stories to better connect with your audience or customers? Today's guest shows us how.

I'm excited to bring you this interview with Kelly Swanson, an expert storyteller and comedian. Kelly not only knows how to tell a great story. She also understands why stories work and can help you improve your storytelling as well. You’ll learn a number of practical tips that will take your influence and engagement to the next level.

Kelly’s bio: Kelly Swanson is an award-winning storyteller, motivational speaker, comedian and author of The Gutsy Girl’s Pocket Guide to Public Speaking Kindle series and Who Hijacked My Fairy Tale?: How to Hang on to Humor When Life Doesn’t Go The Way You Planned. She’s also the creator of Prides Hollow and the wacky cast of Southern characters who show up when you least expect them.


Kelly has won awards for her storytelling from the Film Advisory Board of Hollywood and the National Parenting Publications Association. She was a featured entertainer for Holland America Cruise Lines and has been coined one of North Carolina’s funniest women.


She delivers funny, motivating programs on how to master the art of connection and engagement through the power of story. Woven into her powerful content on how you can craft your words to have more impact is her delightfully wacky and moving personal story of finding out how being the weird kid would turn out to be her greatest gift and biggest asset in business.

 

You’ll discover:

  • Why we are all salespeople (and what that means).
  • The biggest element of stories that people leave out.
  • What “wound marketing” means and how you can use it.
  • The biggest emotional need that people have.
  • The three stories we should be telling.
  • Several experiences where Kelly’s stories made a difference for her business and for her audience.
  • Why you should make your stories as short as possible.
  • Practical tips that can make your stories better.
  • Why the audience must feel that you genuinely care about them.

 

Interview Links & Other Resources

KellySwanson.net

StoryImpactAcademy.com

Connect with Kelly on LinkedIn

Connect with Kelly on Facebook

Follow Kelly on Twitter

8 Women Dream

Who Hijacked My Fairy Tale? by Kelly Swanson

Mere Mortals Unite on C-Suite Radio

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May 31, 2017

100 The Leadership Gap - Lolly Daskal

URL: http://www.julieannsullivan.com/leadership-gap/

 

What is true leadership all about? Does it mean you’re just calling the shots and making all the decisions, or it is something much more important and meaningful? Our guest today has the answer.

I’m honored to share my interview with Lolly Daskal, someone I have been following for years. Lolly is one of the most highly regarded thought leaders in business today. She has enthused audiences around the world with her innovative perspective and challenges of conventional wisdom. I love her ability to be honest and thought-provoking, and she brings those qualities to our interview. Today Lolly and I will discuss some great ideas to increase employee engagement and create a more desirable workplace. You will instantly grow your leadership after hearing our practical advice for creating an enhanced workplace culture. 

Lolly’s bio: Lolly Daskal is one of the most sought-after executive leadership coaches in the world. Her extensive cross-cultural expertise spans fourteen countries, six languages and hundreds of companies.  As founder and CEO of Lead From Within, her proprietary leadership program is engineered to be a catalyst for leaders who want to enhance performance and make a meaningful difference in their companies, their lives, and the world. Based on a mix of modern philosophy, science, and nearly thirty years coaching top executives, Lolly’s perspective on leadership continues to break new ground and produce exceptional results.


Of her many awards and accolades, Lolly Daskal was designated a Top-50 Leadership and Management Experts by Inc. magazine. Her writing has appeared in HBR, Inc.com, Fast Company (Ask The Expert), Huffington Post, Psychology Today, and others.

You’ll discover:

  • The simplest and most important way to show appreciation to an employee.
  • A fascinating story detailing how Lolly established a yoga center at a business, and the impact it had on team members.
  • The importance of celebrating continually, not just at the end of a project.
  • How distractions can help you be more focused and creative.
  • Why titles don’t have anything to do with leadership.
  • Why leaders must be truth-tellers.
  • If we give ourselves time to connect, we find we have so much in common.

 

Interview Links & Other Resources

LollyDaskal.com

The Leadership Gap by Lolly Daskal
Follow Lolly on Twitter

Businesses That Care on C-Suite Radio

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May 24, 2017

099 Show Up as the Star You Are - Jess Todtfeld

URL: http://www.julieannsullivan.com/show-up-as-the-star-you-are/

 

Are you coasting through life on autopilot? Do you feel overwhelmed by too many things to do? Could you use a change of perspective? If you answered “yes” to any of these questions, our guest today will help you get out of a rut and create space in your life to truly “show up” as the star you are.

I’m happy to bring you this interview with Jess Todtfeld, who is a media expert and former TV producer. He holds the Guinness World Record for being interviewed the most times in 24 hours (112 interviews on different radio stations). This is a very fun interview that will inspire and motivate you to become your best self and maximize your potential.

Jess’s bio: Jess Todtfeld helps people who want to ... GET more media interviews, ACE more media interviews ... and CONVERT interviews into sales. His work helps create the space to “show up” in your life and create jumps in your confidence by eliminating the unknown and showing you possibilities...many you didn't even know were there.

 

You’ll discover:

  • What it means to create the space to “show up” in your life and your work.
  • How Jess helped a woman who was self-conscious about her voice, and helped her see things from a new perspective.
  • Why it’s important to get outside information
  • Why we shouldn’t only look for things you don’t like when improving ourselves, but also look for things we DO like (and do more of them).
  • Habits that Jess uses to allow his best self to show up.
  • The importance of outsourcing work so you can focus on your priorities.
  • Actionable steps you can take to create space for your own success.

 

Interview Links & Other Resources

SuccessInMedia.com

MediaSecretsBook.com

Connect with Jess on Twitter

Connect with Jess on Facebook

Connect with Jess on LinkedIn
Mere Mortals Unite on C-Suite Radio

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May 17, 2017

098 Creating a Customer Service Culture – Southeastern Pennsylvania Transit Authority

URL: http://www.julieannsullivan.com/customer-service-culture/

 

When you think of “customer service,” what industries come to mind? Perhaps you think of hotels, restaurants, tech companies, or entertainment. On this episode, you’ll learn how one state government agency is leading the way in customer service.

I’m thrilled to introduce you to Kim Heinle, who works with Customer Service and Advocacy for the Southeastern Pennsylvania Transit Authority. You may have never considered what training is necessary for these workers, but they face many different personalities on a daily basis. For Kim, every day is a new adventure with new opportunities and challenges. He wants a team that truly wants to be there and love what they do. Kim is committed to helping his workforce live productive lives. His main goal is to weave a Customer Service Culture into the fabric of their business.  On this episode, Kim shares how he accomplishes this.  

Kim’s bio: Kim Scott Heinle is the Assistant General Manager for Customer Service & Advocacy with SEPTA, the public transit organization for Southeastern Pennsylvania. SEPTA has been in business since 1964, and Kim has been with the organization for 33 years. His goal is to empower employees at all levels to meet and exceed customer expectations.

Further thoughts from Kim on increasing employee engagement and enhancing the workplace culture: “Public Sector organizations need a new approach to business and it starts with understanding why we are here in the first place. Building a SEPTA Customer Service Culture (BASCSC) is now in the fabric of who we are.  It’s the starting point for understanding the link between highly motivated employees and their ability to deliver amazing service to our riding customers and non-riding customers.”

You’ll discover:

  • A unique idea Kim uses at SEPTA to create a more engaging workplace.
  • How SEPTA leads the industry by using social media in its everyday operations.
  • A brief yet fascinating history of modern metro-area transportation.
  • Why the shift from private companies to public agencies made it difficult for public transit organizations to stay customer-focused.
  • The importance of looking at what your customers expect, and what you’re able to deliver.
  • Why front-line team members are so critical to SEPTA’s success.
  • How SEPTA uses social media to serve customers and protect the organization.
  • Kim’s leadership strategies and initiatives to increase employee engage and customer service.
  • Specific ways that SEPTA empowers team members to make the right decision in the moment.

 

Interview Links & Other Resources

SEPTA.org

Follow SEPTA on Twitter

Follow SEPTA Customer Service on Twitter

Businesses That Care on C-Suite Radio

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May 10, 2017

097 Love with Full Intelligence

URL:  http://www.julieannsullivan.com/love-with-full-intelligence/ ‎

 

Summary

One of the most enduring questions of the human race is “What is love?” Is it an emotion? An action? A choice? A feeling? How does it relate to our thinking? Our guest today helps us clarify this misunderstood topic and shows us how to love with full intelligence.

Nic Marks joins us from England, where he is the CEO of Happiness Works and a board member of Action for Happiness, a charity campaigning for a happier and more caring world.  Nic has been an advisor to the government of the UK, spoken at the TED global conference, and hung out with the Dali Llama. You’ll want to hear what he has to say about love, choices, and relationships.

Nic’s bio: Nic Marks helps organizations build happier, more productive workplaces. Described as a “Statistician with a Soul” because of his unusual combination of ‘hard’ statistical skills and ‘soft’ people skills, he draws on scientific evidence to show that everyone benefits when businesses take happiness seriously. Nic founded Happiness Works, an innovative tech-based business with offices in London and San Francisco, to be the catalyst in changing the world of work for the better. Nic is an in-demand public speaker.  Undoubtedly his favorite talk of the year was in a circus tent at the Wilderness music festival.

As well as being the CEO of Happiness Works, Nic is a board member at Action for Happiness, a charity campaigning for a happier and more caring world whose patron is the Dalai Lama and a Fellow of the New Economics Foundation.

You’ll discover: 

  • What it means to “love with full intelligence,” and the benefits it brings to your life.
  • How systems change us much more than we realize.
  • The importance of creating good choice sets.
  • How “loving with full intelligence” helped Nic make a tough choice to leave an organization and stay true to his work.
  • Why happiness should be a key performance indicator of every business.
  • Nic’s daily practice of walking, and how it helps him to think clearly and love with full intelligence.

 

Interview Links & Other Resources

HappinessWorks.com

ActionForHappiness.org

Happiness at work survey (free trial)

Action for Happiness & the Dali Llama

Follow Happiness Works on Twitter
Mere Mortals Unite on C-Suite Radio

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May 3, 2017

096 Fun as Business Culture

URL: http://www.julieannsullivan.com/creating-fun-as-business-culture/

 

Summary

Can an accounting firm actually be a fun place to work? The two concepts of “fun” and “accounting” seem to be polar opposites. On this episode, you’ll learn how one forward-thinking accounting firm has carefully created a fun business culture that allows their team members to grow and thrive.

I’m thrilled to share an interview with Bill Hagaman, CEO and Managing Partner of WithumSmith+Brown. Since I’m a recovering accountant, I was very intrigued to have Bill on the show. We don’t think of an accounting firm as a place where people have fun, but as you’ll learn in this episode, they have used videos and other intriguing programs to establish a business culture that is enjoyable and growth-oriented. You’ll be inspired to start thinking of ways to boost the culture at your own workplace after hearing how Withum does it. You might even be inspired to get up and dance!

Bill’s Bio: Bill is the Managing Partner and Chief Executive Officer of WithumSmith+Brown, PC, and has been a member of the firm’s management for over 30 years. He is a licensed certified public accountant in New Jersey, New York and Florida, as well as a Chartered Global Management Accountant (CGMA), specializing in merger and acquisition services and international business.


A graduate of Richard Stockton College of New Jersey with a bachelor’s degree in accounting, Bill joined Withum in 1980. He is a member of the American Institute of Certified Public Accountants (AICPA) and the New Jersey Society of Certified Public Accountants (NJSCPA). He has also demonstrated a leadership role in expanding the firm’s global capabilities, serving as a current executive committee member of HLB International and as the former chairman of Nexia International USA. Both are worldwide networks of independent accounting firms and business advisors.

Bill has appeared on several television and radio programs discussing topics related to leadership and business management. He is frequently quoted in accounting and business publications, and has authored many articles over the years on topics ranging from fixed asset management, mergers and acquisitions and leadership within the profession.

 

You’ll discover: 

  • The programs Withum uses to engage its team members.
  • Why they use the term “team members” instead of “staff” or “employees.”
  • What it means to “dress for the day.”
  • How Withum uses a suggestion box to gather great ideas.
  • The way Withum uses its annual video to differentiate themselves, increase engagement, recruit team members, and bring in new business.
  • How Bill uses the ten elements of the “Withum Way” to create and maintain the company’s culture.
  • The importance of repeating yourself and delivering the same message over and over again.
  • How Bill uses the annual meeting to increase engagement and create a fun culture.

 

The Ten Elements of the Withum Way

  1. Think Client Centrically
  2. Possess a Vision for Growth
  3. Welcome Innovation and Change
  4. Maintain a Cooperative Attitude
  5. Demand Integrity
  6. Cultivate Open and Honest Relationships
  7. Embrace the Family Spirit
  8. Work hard/Play hard
  9. Give Back
  10. Live Life Passionately

 

Interview Links & Other Resources

Withum.com

The Withum Way

Breaking Stereotypes of Accountants (Video)

2016 State of the Firm (Video)

Follow Withum on Twitter

Businesses That Care on C-Suite Radio

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Apr 26, 2017

095 Fire Up Your Brain - Julie “Brain Lady” Anderson

URL: http://www.julieannsullivan.com/fire-up-your-brain/

 

Summary

Everyone wants to be successful, but how do you do it? Is it a matter of working harder? Getting a good education? Knowing the right people? All of those elements can certainly be helpful, but our guest today points to a more fundamental element to success in life, business, and relationships.

I’m happy to introduce our guest, Julie Anderson, also known as the “Brain Lady.” For almost two decades, Julie has been using science to ignite people to fire up their brains. On today’s show, she shares specific ways to accelerate success in your personal and professional relationships, as well as your career. Her energy is infectious and she is really, really smart! You’ll learn a number of ways to enrich who you are and what you do.

Julie’s bio: Julie “Brain Lady” Anderson is considered to be one of the nation’s top experts on the Brain Personality Connection. She is a public speaker; business, communication, and relationship consultant; and published author. For more than 16 years, she has used the science behind psychology to ignite entrepreneurs and women to fire up their brains. The information she shares will help accelerate your success in your relationships, career, and business. Her background includes Natural Health, Psychology, Human Resource Development, Psychoneuroimmunology, as well as courses in Depression, Anxiety Disorders and Brain Function, Personality Types, Brain Health, and the Brain Personality Connection.

 

You’ll discover:

  • How Julie describes her superpower, and how it benefits her.
  • Specific ways that positivity has affected her life.
  • Ways to work yourself out of a negative attitude.
  • How changing your thought process from neutral to positive can instantly increase your immune response.
  • A new way to look at disagreements with others by discovering that there doesn’t have to be just one way to solve a problem.
  • How stress and negativity can physically damage you.
  • The habits Julie has built into her life that help her stay positive.
  • A positivity exercise Julie uses to lift the energy in the room at her live events.
  • Tips for looking at the world in a more positive way.

 

Interview Links & Other Resources

YourBestMindOnline.com

Your Best Mind Online Blog

Brain Lady Speaks Radio Show

Follow Julie on Twitter

Connect with Julie on Facebook

Connect with Julie on LinkedIn

Your Best Mind App

Anatomy of an Illness as Perceived by the Patient by Norman Cousins

Head First by Norman Cousins

The Four Agreements by Don Miguel Ruiz

Mere Mortals Unite on C-Suite Radio

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Apr 19, 2017

094 Grooming Talent

URL:  http://www.julieannsullivan.com/talent-grooming/

 

Summary

Most companies don’t view interns as an integral part of their culture or strategy. At best, they view interns as a sap on company resources and energy. What happens when a company decides to focus on interns not only as a way to serve those students, but also as a way to develop talent for the company and invest in the community? Today’s guest gives us the answer.

I’m happy to interview Jennifer Trakhtenberg on today’s episode. She is the Senior Talent Leader at ClearVision, a B2B company that was recently recognized as one of the best companies to work for in the state of New York. Here is a short list of what is important at ClearVision: open communication; continuous improvement for our employees, customers, and community; a passion for grooming talent; investment in learning & development opportunities; a commitment to wellness; and a penchant for fun. Jennifer shares how ClearVision takes these values from concepts to reality through its innovative approach to internships. Don’t miss this episode that is filled with practical and actionable ideas you can implement today.

Jen’s Bio: Jen Trakhtenberg is an experienced human resources professional dedicated to growing teams, building employee programs, and developing tools to enhance the workplace. She has held leadership roles in HR functions at Morgan Stanley, Register.com, and most recently at ClearVision Optical. She graduated Summa Cum Laude from Binghamton University with a Business Management degree and concentrations in Human Resources & Marketing. She then pursued a Master’s degree in Industrial/Organizational Psychology at NYU, and obtained a Certificate in International Studies & Executive Coaching. 

Jen has a genuine passion for using creativity to improve organizational culture and infusing fun into the corporate environment. She is a cheerleader for instilling core values in how work gets done, and focuses leadership efforts on everything related to people, culture, and philanthropic giving. She currently oversees the Talent Management function & team for ClearVision Optical with an emphasis on cultivating an engaging & fun company culture.

She leads the effort to identify top talent through recruitment, assessment & retention. She also developed and designed the company’s dynamic intern training program, from which over 14 full-time hires have been made. Jen’s personable approach has led her to become a coach and mentor to many in the areas of performance management, team building, & talent development. She is invested in employees’ wellbeing and growth, offering an array of trainings for ongoing education. She also helps deliver innovative philanthropic efforts, holiday celebrations, motivational exercising, and exciting networking activities that keep employees engaged.

 

You’ll discover:

  • How’s Jennifer’s positive experience as an intern shaped her commitment to serving interns in her current role.
  • How ClearVision uses its internship programs to develop talent and create opportunities for students as well as the company.
  • Why a company’s culture is such a vital part of its overall success.
  • Various ways that ClearVision creates a culture of openness, listening, and feedback.
  • How ClearVision’s culture has resulted in low employee turnover.
  • What it means to be part of the “Junior Justice League.”
  • How ClearVision uses reverse mentoring to improve the company.
  • What kind of feedback ClearVision has received from their interns.
  • What Jennifer is working on next.

 

Interview Links & Other Resources

CVOptical.com

ClearVision’s Intern Program

Follow ClearVision on Twitter

Connect with ClearVision on Facebook

Connect with ClearVision on LinkedIn

Businesses That Care on C-Suite Radio

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Apr 12, 2017

093 Slow to Anger, Quick to Forgive - Thom Singer

URL:  http://www.julieannsullivan.com/slow-to-anger-quick-to-forgive/

 

There are many aspects of life that can create anger and derail your success. But the biggest threats come from within. Our guest today identifies one of these threats--anger--and shows us how to successfully deal with it.

I’m thrilled to interview Thom Singer, who is known as the Conference Catalyst. His high energy, positive outlook, and engaging style cultivates a better conference experience and changes lives. In this interview, Thom shares why it’s so important to be slow to anger and quick to forgive. He shares practical strategies for living out this key principle that can change your life. I think you’ll find Tom’s words of wisdom to be an asset in life as well as business.

Thom’s Bio: Thom Singer has an eclectic background working in sales, marketing and business development roles for Fortune 500 Companies, Law Firms, and entrepreneurial ventures. He is a professional master of ceremonies, motivational keynote speaker, and the author of twelve books on the power of business development, networking, entrepreneurship, legal marketing, and presentation skills while also serving as the host of the popular “Cool Things Entrepreneurs Do” podcast. He regularly speaks at business and association conferences around the United States and beyond, and has presented to over 600 audiences during his career as a speaker. He lives in the amazing city of Austin, Texas where he and his wife are the parents of two highly spirited daughters.

 

You’ll discover:

  • The benefits of being slow to anger and quick to forgive.
  • How Thom’s approach has helped him in business.
  • Why you shouldn’t quit just because something doesn’t go your way.
  • The importance of thinking long-term.
  • Why gratitude is a great antidote to anger.
  • The importance of self-awareness and knowing that not everyone sees things like you do.
  • The value of learning from people you disagree with.
  • Actionable steps to help you be slow to anger and quick to forgive.

 

Interview Links & Other Resources

ThomSinger.com

Cool Things Entrepreneurs Do Podcast

Follow Thom on Twitter

Connect with Thom on Facebook

Connect with Thom on LinkedIn

Mere Mortals Unite on C-Suite Radio

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Apr 5, 2017

092 Developing Compassion & Empathy

URL:  http://www.julieannsullivan.com/developing-compassion-empathy/

 

Many workplaces and industries today operate like war zones. Employees experience high levels of stress, fatigue, burnout, and other symptoms of disengagement. Workers in fields such as law enforcement and health care are especially prone to these symptoms. Our guest today shares a unique, empathetic approach his company uses to help employees stay more engaged and thrive in stressful environments.

I’m happy to introduce you to Zach Stone, Chief Strategy Officer and Co-Founder of the Red Kite Project. Red Kite stops burnout, disengagement, conflict, and violence in the workplace using techniques built in war zones for high-stress professionals. Their methods are research-proven to reduce absenteeism, assaults, complaints, rule violations, health-care costs, workplace conflict and resource wasting. Zach shares why and how Red Kite was founded, as well as a number of principles you can start using today to help employees stay healthier and more engaged.

Zach’s Bio: Zach Stone is co-founder and Chief Strategy Officer of Red Kite Consulting Inc. in 2008, He co-created Red Kite Project in an effort to bring healing and burnout prevention methodology used in places like Afghanistan, Rwanda, Chechnya, and Bosnia to the United States of America. Red Kite is the world's first workforce development firm that uses methods built in war zones to help professionals in the harshest jobs to survive and thrive. Zach Began his career in 1999 when he was trained in group facilitation and adult learning.Since then he has worked as an educator, mediator, facilitator, corporate trainer, and crisis interventionist. He has trained over 6,000 professionals in the military, first response, crisis intervention, diplomacy, healthcare, and transportation industries. Zach has been featured twice by Apple Inc, for innovation in the field of training and social innovation.

 

You’ll discover:

 

  • How Zach defines engagement.
  • The close connection between people’s knowing their purpose at work and the quality of the work they accomplish.
  • Why Red Kite has created a culture that values employee health, and how they use different forms of movement (such as dance and yoga) to help people shake off burnout and disengagement.
  • The importance of investing in well-being for employees, not only to care for people but as a cost-saving measure.
  • Why preventative care is much easier and cheaper than reactive care.
  • How “vicarious trauma” impacts workers.
  • How Red Kite uses the Post-War Reconstruction Model and applies it to organizations.
  • Why an organization’s leadership must be committed to change.
  • The positive outcomes the Red Kite team has seen as a result of their work.

 

Interview Links & Other Resources

RedKiteProject.com

Follow Red Kite Project on Twitter

The Harvard Wellness in the Workplace Review (2010)

Here’s What Burnout Costs You (Forbes article)

Businesses That Care on C-Suite Radio

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