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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: Page 1
Nov 22, 2017

If you were asked, would you be able to recite your company’s values? Does your company have explicit values?

Today’s guest is Mary Thompson, Chief Operating Officer of the Dwyer Group, which has been in operation since 198. Mary will share the Dwyer Group’s company values and the importance of having them.  At company meetings, employees are encouraged to recite the company’s code of values, with heart.  The employee receives a certificate and $50 gift card.  Why?  The Dwyer group understand the necessity of repetition and reinforcement to allow these values to become a part of the fabric of their company. The main principles of their code of values is the idea of living “R.I.C.H.” with respect, integrity, customer focus and having fun. The Dwyer Group has many well-known service companies under its umbrella such as; Mr. Rooter, Mr. Handyman, Molly Maid and Aire Serv.

Mary Thompson served as the President of Mr. Rooter for nine years, and as the executive vice-president of the Dwyer Group before her appointment as the COO.

More information about Mary Thompson: following her first year as president of Mr. Rooter she was selected as one of 2007s Editor’s Choice Executives. Mary has won and been recognized by many awards and accolades since then. Mary also served as a member of the U.S. Marine Corps for eight years.

You’ll discover:

  • The benefits of going over company values often and instilling their meanings.
  • The importance of expanding your knowledge.
  • Why leading by example benefits the whole business.
  • How the Dwyer Group has maintained being at the forefront of franchise-based businesses for other 30 years.
  • Why belonging is more important than fitting in.

 

Interview Links & Other Resources

Visit the Dwyer Group

Follow Mary Thompson on Twitter

Follow the Dwyer Group on Twitter

Connect with Mary Thompson on LinkedIn

Connect with the Dwyer Group on LinkedIn

Businesses That Care on C- Suite Radio

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