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Mere Mortals Unite/Businesses that Care Podcast

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: Category: Business
Feb 22, 2017

086: Build Your Own Door and Stand Apart from the Rest

 

URL: http://www.julieannsullivan.com/build-door-stand-apart-rest/

 

Louie La Vella is a passionate speaker who doesn’t just break down doors, but builds them. When he wanted to get on TV and become a TV host, Louie didn’t take the traditional path to grab the attention of TV executives. Instead, he created his own show and pitched his skillsets via that way. Those executives were blown away and gave him an opportunity in the spotlight! Find out how you can build your own doors on this week’s episode.

 

Key Takeaways:

*What is Louie’s superpower?

*How does someone ‘build their own door’?

*There’s no such thing as an overnight success.

*It comes to a point where you should stop bootstrapping it, and start outsourcing it.

*Most people won’t catch your mistakes on stage, unless you make it obvious.

*How can entrepreneurs be more flexible and ‘not sweat the small stuff’?

*Slow down and design your lifestyle first, before you worry about monetary goals.

 

Interview Links and Other Resources:

Louielavella.com

C-Suite Radio

iTunes - Subscribe, Rate & Review

Crush It!: Why NOW Is the Time to Cash In on Your Passion, by Gary Vaynerchuk

The 4-Hour Workweek Book by Timothy Ferriss

Feb 15, 2017

085: Listen Generously for Cultural Change

 

URL: http://www.julieannsullivan.com/listen-generously-cultural-change/

 

Greg Newell is the President of Nave Newell, a civil engineering firm. Greg’s company has 35 employees, and this will be the 25th year he has been in business. However, three years ago, Greg incorporated a new strategy to bring more engagement, and fun, into the workforce. What kind of benefits has he seen since incorporating these strategies? Let’s find out, on this week’s episode!

 

Key Takeaways:

*Greg dives in and explains what his company, Nave Newell, is about!

*Nave Newell has 30 fundamentals that Greg and his team stand by. It may sound long, but they are critical for Greg’s company.

*Many people aren’t aware that they’re bad listeners. This is hard, because if we don’t know this, then we can’t change it.

*There’s a big disconnection between work and home. The two need to be intertwined. When you’re happy at work, you’re happy at home, too.

*There’s just more to it than receiving a paycheck, and optimizing company systems. Your team needs to feel valued.

*Strong leaders can accept and listen to different points of view. Strong leaders want to hear your thoughts.

*Greg shares an important story about one of his staff engineers, who has been with the company for a year.

*Company culture has to be built into the fabric of the company. Fundamental principles have to be consistently implemented in order to see effective change.

*Greg thinks about ways he can reinforce and strengthen his company culture everyday.

*Greg has a ‘Director of Fun’ position, and that person is in charge of making the workforce engaging and, well, fun!

*How does Greg evaluate whether this cultural strategy is working or not?

*People want to be acknowledged, and they want to know they are valued.

 

Interview Links and Other Resources:

Nave Newell

Email Greg: gnewell@navenewell.net

C-Suite Network

iTunes - Subscribe, Rate & Review

Everybody Matters: The Extraordinary Power of Caring for Your PEOPLE Like FAMILY, by Robert Chapman

Feb 8, 2017

084: Build a Team that Loves to Work for YOU!

 

URL: http://www.julieannsullivan.com/build-team-loves-work/

 

MaryBeth Gustitus works at Keller Williams Realty in New Hampshire. MaryBeth started her real estate career in 1998, and became the CEO of this particular New Hampshire branch in 2006. She has recently been promoted to President and Operating Partner at Keller Williams, and continues to grow within the company. MaryBeth dives right in on how to create workplace engagement, on this week’s podcast.

 

Key Takeaways:

[1:50] What does it mean to be an Operating Partner at Keller Williams?

[4:30] MaryBeth chose leadership over management. Management hinders your future leaders.

[5:40] How do you develop a more engaged workplace?

[13:50] How does it benefit you as a business owner to bring in a chair massage therapist, or even a personal trainer?

[18:55] The person’s ‘why’ plays a very important role in the work that they do.

[19:25] Making money for money's sake is meaningless.

[21:25] After MaryBeth did some of these exercises, initiatives, etc., with her team, what things did she begin to notice happening to them?

[27:10] As a leader, what did MaryBeth learn throughout these engagement exercises?

 

Interview Links and Other Resources:

Mary Beth at Keller Williams

iTunes - Subscribe, Rate & Review

Feb 1, 2017

Episode 83: Customer Service: Switching the Mindset from Blame to Accountability

 

URL: http://www.julieannsullivan.com/customer-service-switching-the-mindset-from-blame-to-accountability

 

Carolyn Kopprasch is the Chief Happiness Officer at Buffer. Julie Ann was absolutely impressed by the level of attentive and meaningful customer service she received at Buffer when undergoing a very unique problem. For reference, this problem took a month to fix, but through that experience Julie Ann has become a lifetime customer of Buffer and their services. What did Carolyn and her team do so, so right, where they were able to turn a frustrated customer into a lifetime one? Find out in this week’s episode!

 

Key Takeaways:

[2:50] What are some of Carolyn’s superpowers at Buffer?

[4:00] Julie Ann had a problem with Buffer that took about a month to fix. Why did she wait so long for a solution?

[5:25] The amount of specialized care Julie Ann got from Buffer made her a customer for life.

[6:30] How does Buffer make sure communication with the customer is always top-notch across the board?

[8:30] What’s Buffer’s hiring process? How do they ensure they’re always getting good people?

[11:20] By the way, what is Buffer?

[14:00] Buffer looked at some of the frequently asked questions their reps were asking, and implemented a strategy so that that their reps could skip those questions, and get right into the meat of the problem.

[15:15] Buffer believes you shouldn’t have to write the same thing more than three times.

[18:30] Customer service reps are taught to validate your emotions, instead of trying to change your emotions/thoughts on the problem.

[22:50] No one wants to turn into a crazy person while on the phone.

[27:30] You can’t change what happened, you can only push through.

[28;30] The impact it has on the company when a customer can help detect and find a problem is enormous.

[29:15] What steps can you, the listener, take to become better empathizers?

 

Mentioned in This Episode:

Julieannsullivan.com

Buffer.com

Dec 28, 2016

persistence, the last apostle, lifestyle, world travel

 

Episode Title: The Life that Persistence Built - Dennis Brooke

URL: http://julieannsullivan.com/life-persistence-built-dennis-brooke

 

Are you looking for a better way to get to where you would like to go in life? Have you perhaps had difficulty in attaining your goals, or would you like to develop the tenacity to “go the distance” with a lengthy project? If so, gain some valuable insight from today's guest, Dennis Brooke, author of the novel “The Last Apostle”.

 

Dennis is a former Air Force officer and IT project manager and executive. He's now retired and he and his wife spend their days traveling abroad, “houseless, but not homeless”.  Become inspired by his experience as a pilgrim, walking the Camino de Santiago. Listen in as he talks about persistence being his SUPERPOWER. Take note of his tips, strategies and wonderful quotes which can all help you in reaching your goals.



Dennis’ Bio: Dennis Brooke is the author of the novel The Last Apostle which is based on the idea that John, the last apostle, is still alive and lives in Seattle. He is a former Air Force officer and IT project manager and executive. He and his wife sold their home, retired from corporate life, and now live a houseless, but not homeless lifestyle abroad. They completed the Camino de Santiago pilgrimage in May of 2016.



What you’ll hear in this episode:

  • How persistence been essential in his attaining success.
  • Some wonderful stories to illustrate the importance of having persistence.
  • The one thing that most authors have in common.
  • The things he learned after he had written his book and joined a local writer's group.
  • How he “adapted to discouragement” and found success.
  • About his marvelous mentors.
  • What he learned from his day job about how taking smaller steps, then adapting, often works better than taking one big step.
  • How he and his wife practiced and prepared to walk the Camino.
  • The importance of developing relationships with people who have already done what you would like to do.
  • The necessity of being really ready for anything you intend to do.
  • How you can become more persistent.
  • A bit about his novel.



Interview Links & Other Resources

 

www.TheLastApostle.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out the blog

The Last Apostle

 

Additional Resources:

 

iTunes - Subscribe, Rate & Review

 

Dec 21, 2016

communication, relationships, People Advantage, People Experts

 

Episode Title: Learn It, Then Live It - Betsy Allen-Manning and Tonya Spencer

URL: http://julieannsullivan.com/learn-live-betsy-allen-manning-tonya-spencer

 

Do you experience too much stress and conflict in your life? Would you like to communicate more easily and effectively with everybody, consistently? If so, listen in to Julie Ann interviewing Betsy Allen-Manning and Tonya Spencer, as they explain how we can “learn it, then live it” on this episode of Mere Mortals Unite.

 

Known as “The People Experts”, Smart and sassy Texans, Betsy and Tonya are known for their unparalleled and amusing 'dual keynotes' and training. They assist organizations with improving their relationship development and communication. They are the co-authors of  The People Advantage.  

 

Betsy and Tonya’s Bio: The People Experts, Betsy Allen-Manning and Tonya Spence, are and authors of "The People Advantage", and are known for their unique and entertaining ‘dual keynotes’ and training; helping organizations improve their communication and relationship development.

 

What you’ll hear in this episode:

  • The Super Power that they have to share.
  • The benefits of using this Super Power.
  • How their method can help you to be less stressful.
  • Their four unspoken communication secrets.
  • How they themselves stay focused on their path.
  • How not delegating can cause stress.
  • What they see conflict to actually be.
  • How many people don't notice what's going on in communication.
  • The question you can ask to eliminate 90% of stress and conflict while communicating with someone.
  • Their Platinum Rule.
  • What causes the 'disconnect' in communication.
  • How their interactive book can help you.
  • 4 areas that cause the most stress and conflict in most people's lives:

 

  1. Pacing- Some people are fast, some slow.
  2. Information needs- Some people have general information needs i.e. they want to cut to the chase and others have specific information needs i.e. they need details.
  3. Social interaction- There are outgoing people and there are reserved people.
  4. Some are task focused people, others are relationship-focused people


Interview Links & Other Resources

 

www.ThePeopleExperts.net

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out the blog

The People Advantage

Dec 7, 2016

mindset, positivity, mental state, outlook

 

Episode Title: Mindset Matters - Sonia Satra

URL: http://julieannsullivan.com/mindset-matters-sonia-satra

 

Do you need a “mindset reset”? Do you need a little push to find your true power and hear your inner voice? My guest today can help!

Sonia Satra is a former TV star on the soap operas, Guiding Light and One Life to Live. She loves to act, but her true love is the connection between mind and body. She wants to help others recognize this connection and use it to bring more success and joy. Get ready for a mindset reset NOW!

"We can't solve problems by using the same kind of thinking we used when we created them." - Albert Einstein

 

Sonia’s Bio: Sonia Satra is a certified life coach, motivational speaker, and the founder of Moticise, the revolutionary new lifestyle & fitness company that transforms businesses and individuals by combining mindset tools and movement. Sonia currently hosts her award-winning fitness classes, nutrition workshops, and lifestyle adventures in New York City and surrounding areas.

 

What you’ll hear in this episode:

  • Sonia’s Superpower? The ability to help people get to a mindset reset to discover their core power
  • Why mindset matters on individual and universal scales
  • How a client shifted her mindset to mend a broken relationship
  • Why people are afraid to uncover their truth in business
  • Authenticity vs Fakeness
  • Choosing disengagement so you can hear your own voice
  • Your CORE POWER
  • How Sonia’s husband learned to tune in to himself
  • Tapping into your senses
  • How physical movement helps bring brain (and mindset) changes
  • Sonia’s everyday rituals: exercise and movement with intentions
  • Baby steps to take NOW to find your true power, beginning with disengagement
  • Come from a place of fullness vs a place of lack
  • Sonia’s upcoming role as Gloria Steinem in a mini-series about Hugh Hefner
 
 
 
 

Interview Links & Other Resources

 

www.moticise.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Check out Sonia's blog

Grab Sonia’s Workout DVD

 

Additional Resources:

 

iTunes - Subscribe, Rate & Review

 
Nov 23, 2016

passion, enthusiasm, motivation, passionate

 

Episode Title: How to Build Passionate Enthusiasm - Pegine Echevarria

URL: http://julieannsullivan.com/build-passionate-enthusiasm-pegine-echevarria

 

How is your enthusiasm? Is it passionate and powerful? Listen in today as Pegine Echevarria gives tips on building your own enthusiasm and giving it to the world; you’ll leave feeling refreshed and renewed.

Pegine is a motivational speaker, coach, consultant, and author. And, let’s be real--don’t we all need more passionate enthusiasm in our lives? While it may be cool to be unenthusiastic and apathetic, it’s absolutely refreshing to see passionate enthusiasm on display.  Join us to learn how!

Pegine’s Bio: Pegine Echevarria, MSW, CSP is a business woman and keynote speaker on leadership, business and success. She is quoted in Forbes Magazine, Wall Street Journal and the New York Times. Her company Team Pegine was named the #3 of the 50 Fastest Growing Privately Owned Companies. Macy’s and Minority Business Enterprise Magazine named her one of 3 women who rock in business in the US. She is the only Latina and of 8 women inducted in the Motivational Speakers Hall of Fame. Her books include “Sometimes You Need to Kick Your Own Butt“.

 

What you’ll hear in this episode:

  • Pegine’s super power: passionate enthusiasm
  • How her super power makes a difference in influence, engagement, and success
  • How we are always influencing our relationships
  • How passionate enthusiasm affects networking
  • Why passionate enthusiasm is like a wave that goes out and comes back
  • Own your power—whatever it is
  • Cherishing your gift
  • How to handle tough times with passionate enthusiasm
  • How to use daily rituals to be ready
  • Pegine’s daily rituals
  • How to use chants and songs for motivation
  • Small steps YOU can take TODAY to increase your passionate enthusiasm
 
 

Interview Links & Other Resources

 

www.Pegine.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Sometimes You Need to Kick Your Own Butt - Pegine's Book

Additional Resources:

Pigeon's Power Poem

 

Team Pegine: Women's Executive Leadership

 

iTunes - Subscribe, Rate & Review

 
Nov 16, 2016

message, communication, messaging, simplification

 

Episode Title: Simplify Your Message for Successful Communication - David Friedman

URL: http://julieannsullivan.com/simplify-message-successful-communication-david-friedman

 

Have you given much thought to the way we communicate? If what we say or write isn’t understood, then what does it accomplish? My guest today can help!

David Friedman is the author of Fundamentally Different. He runs High Performing Culture, which helps CEO’s be more intentional in their communication and simplification skills. He’s here to teach us about communication skills and how simplification might just be the key to getting your message across. Join us for this exciting episode! You won't want to miss it!

 

David’s Bio: David Friedman is the Founder and CEO of High Performing Culture, LLC (HPC). His company helps organizations to create, drive, and maintain high performing cultures, with a proven system that’s straightforward, practical, and easy to use. In the last 4 years alone, he’s led more than 200 workshops for more than 2500 CEOs. He also serves as a consultant to dozens of companies around the country.

 
 

What you’ll hear in this episode:

  • David’s superpower: the ability to simplify complex topics so people can understand and use them
  • Why do we communicate? To be understood
  • How David tries to make things simple
  • How to be better at simplification:
    • Look at the world from another perspective
    • Give information and explain how to “file” it
  • The curse of knowledge (from Lee LeFever’s book)
  • Taking the big picture view
  • Rituals that can increase our simplification
  • Why you need an intense awareness of how you communicate through writing and speaking
  • How to use clear communication to build trust and increase sales
 
 
 
 

Interview Links & Other Resources

 

www.highperformingculture.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Fundamentally Different - David's Book

Additional Resources:

David's Article on Culture By Design

 

David Recommends: The Art of Explanation

 

iTunes - Subscribe, Rate & Review

 
Nov 9, 2016

humor, funny, comedy, humorist

 

Episode Title: Seeing Funny or Being Funny, It's Your Choice - Karyn Buxman

URL: http://julieannsullivan.com/seeing-funny-being-funny-choice-karyn-buxman

 

Are you a humorous person? Do you see the world through the lens of humor? My guest today explains why “seeing funny” is more important than “being funny.”

I’m thrilled to introduce you to my good friend and mentor, Karyn Buxman. She’s an international speaker, author, and neuro-humorist who enhances the lives of leaders of many industries with her education, entertainment, and inspiration. She has over 25 years’ experience in researching the effects of humor on physical and mental health. Perhaps most importantly, she never fails to make me smile! Join us!

 

Karyn’s Bio: Karyn Buxman, CSP, CPAE is a highly successful speaker, author and neurohumorist (find out what the heck that means!). While her classmates were dissecting frogs, Karyn was dissecting humor. Her mission in life is to improve global health and business through laughter and to heal the humor impaired.

 
 
 
 

You’ll discover:

 
  • Karyn’s superpower? (Did you guess it?) HUMOR!
  • How humor helps with resilience, communication, and engagement
  • Why few people are strategic and proactive about humor
  • Physiological and psychological benefits of humor
  • Prominent researchers and their findings about humor’s effect on the immune system and the cardiovascular system
  • How humor in business increases likability, trust, and leadership
  • Why humor can be a tool or a weapon
  • Misconceptions about using humor
  • Why humor is much more than laughing and telling jokes
  • Negative ways that people use humor—like bullying
  • Positive, proactive, and constructive humor
  • Your sense of humor CAN be developed—Learn to use it!
  • How humor helped with Karyn’s personal experience with her son’s illness
  • The consistency of humor on a daily basis
  • Do you have a “humor buddy”?
 
 
 
 
 

Interview Links & Other Resources

 

Levity Works

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Lead with Levity - Karen's Book

Additional Resources:

Karyn's best posts on LInkedIn

 

Karyn Recommends: Anatomy of an Illness

 

iTunes - Subscribe, Rate & Review

Oct 26, 2016

adventure, cubicle, experiences

 

Episode Title: Ditching the Cubicle for Adventure in the Great Outdoors - Jody Maberry

 

URL: http://julieannsullivan.com/ditching-cubicle-adventures-great-outdoors-jody-maberry

 

Curiosity is a trait that many children possess naturally, but as we grow up and become self-conscious or even insecure, our sense of curiosity can be diminished. Being curious is a healthy way to become a life-long learner. Curiosity has led today’s guest from cubicle captivity as a financial analyst to becoming a park ranger! His curiosity kicked in to get him into the podcasting world, and today he works on several different shows. He’s here today to talk about his super power!

My guest today is Jody Maberry, who co-hosts the Creating Disney Magic podcast with Lee Cockerell. He also hosts the Park Leaders Show, where he talks about his “outside perspective.” Jody’s journey has led him from financial manager to park ranger to podcaster/business and marketing consultant. From his wide experiences, Jody has great wisdom and inspiration to make your life better and to spur you to take the next trail on your journey. Join us!

 

Jody’s Bio: Jody Maberry is a former Park Ranger who uses a ranger's knack for storytelling and interpretation to help businesses and personal brands find their voice and tell a powerful story. Jody is the host of several podcasts including The Park Leaders Show, Creating Disney Magic, and the cleverly named Jody Maberry Show.

 
 
 
 

You’ll discover:

 
  • Jody’s superpower: CURIOSITY
  • The benefits to being more curious
  • How curiosity has shown up for Jody over the years
  • Why being a park ranger was the perfect job for Jody for several years
  • Jody’s partnership with Lee Cockerell and Creating Disney Magic
  • How curiosity can help you find out what’s possible
  • Daily routines that encourage curiosity
  • Why you should ask a lot of questions!
  • How to train your brain to be more curious:
    • Find an opportunity you’re curious about and read about it
    • Learn more and you will have more questions
    • Find someone to talk to about that topic
    • Keep a notebook of ideas and write them down as questions
 
 
 
 
 
 

Interview Links & Other Resources

 

Jodymaberry.com

 

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

The Jody Maberry Show

 

Creating Disney Magic Podcast

Park Leaders Show

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

 

iTunes - Subscribe, Rate & Review

Oct 19, 2016

fear, failure, afraid, scared

 

Episode Overcoming Fear: Going from Yikes to Yes! - Jessica Pettit

 

URL: http://julieannsullivan.com/overcoming-fear-yikes-yes-jessica-pettit



Have you ever felt like you just weren’t good enough, or maybe you’ve had a paralyzing fear that has gripped you and just won’t let go. We all have it. Even the most successful entrepreneurs in every niche experience this type of fear. It’s a normal human emotion. There is good news though, you can learn to work with it to achieve everything you are afraid of!

 

It was a hoot talking to Jessica Pettit on today’s show.  Her company is called “Good Enough Now”. Jessica’s specialty is taking you from “Yikes!” to “Yes!”. Jessica is based in Eureka, CA and she has a unique ability to hone in on difficult tasks to help you get them done! Jessica believes that you can overcome any fear that you have if you notice your behavior patterns so that you can identify where that fear is actually coming from. Then you can choose to act to get to the “Yes!”



Jessica’s Bio: Humor is a great equalizer and is often the quickest way to diffuse conflict and move toward real connection. With a background in stand up comedy, Jessica Pettitt, frames even difficult subjects in an engaging and welcoming way. As a professional speaker, her expertise earned her the Certified Speaking Professional designation from the National Speakers Association. A designation held by fewer than 800 people world-wide.

 

As a facilitator, she provides the framework for open, welcoming, and productive conversation. Whether she provides a motivational keynote, an in-depth workshop, facilitates group interaction, or frames an entire conference as emcee, Jessica brings humor, a high level understanding of adult learning, and an ability to engage participants and encourage them to engage with each other. Participants walk away focused and confident in their role to make change now.




You’ll discover:

 

  • Find out Jessica’s superpower
  • Learn how Jessica connects with difficult things
  • Did you know we develop habits to make us feel successful when we aren’t really able to accomplish difficult tasks? Jessica explains.
  • Change is one of the most difficult tasks we undertake
  • Why we judge people that are good at things that are difficult for us
  • Jessica is fearful but she doesn’t let it stop her
  • The same fear can cause you to act in one situation and not act in another
  • Why you must act, even when you don’t know the end or the outcome
  • Why Jessica gives herself one month to accomplish her “Yikes!”
  • The slide down the fire pole and what it really means
  • Hear Jessica’s amazing story about the transformation with a consulting client
  • Knowing your “go to” move when fear strikes can be critical for overcoming fear
  • Matching your weakness with an innate strength is essential
  • Learn why it’s helpful to view everything you do as a “draft” that you can change, correct and improve






Interview Links & Other Resources

 

www.goodenoughnow.com

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

Learn How to Fold a Fitted Sheet

Jessica's Yikes: Sliding Down a Fire Pole

 

iTunes - Subscribe, Rate & Review

 

Oct 12, 2016

leadership, role model, example, relationships

 

Episode 067 Being a Role Model at Work with Lee Cockerell

URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell



It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of work. To top it all off, those who do show up to work are terrified and suffer through an excruciating work experience. It doesn’t have to be that way, and today’s guest is going to show us how to change it.

 

Lee Cockrell was the Executive VP of DisneyWorld Paris. He began his career by being the big, bad, boss! He used to scare and intimidate his employees and even shares a life changing moment. Lee is an expert in Time Management and he teaches it each and every week. But today, we aren’t focusing on time management and productivity, but we are turning to the soft skills.

 

Today Lee is here to share his transformation story. His focus now is to help us build great relationships at work. One of the keys to building great work relationships is understanding that you really can’t control people. Great leaders at work can improve work performance and cultivate the next generation of great leadership in the workplace. People want to come to work and learn and grow, and when you feed that part of people, the keep coming back for more.

 

Lee’s Bio: Former Executive Vice President, Operation for Disney World for ten years. Before Disney, Lee held executive positions with Hilton Hotels for 8 year and Marriott for 17 years. Lee now gives seminars and keynote speeches around the world on Leadership, Management and Customer Service.




You’ll discover:

 

  • Why being a big, bad boss didn’t serve his employees well
  • The effects of being a good role model
  • The turning point that happened about halfway through his career
  • How he took ownership of his bad behavior and began to work on himself
  • Why humiliation and intimidation didn’t work in the workplace
  • What humiliation and intimidation reveal about the person exhibiting those behaviors
  • How to create a culture where everyone matters and they know they matter
  • Why people want to do business with you when they have a good relationship with you
  • People, including employees, want to be valued and acknowledged
  • Be careful what you say and do because people are always watching
  • Why Lee’s children told him, “Dad, everything was fine until you got here.”
  • The one work trip that Lee makes his grandchildren take with him each year
  • How Lee makes himself available to the next generation each day. He’s accessible!
  • Spend your time where you can make a difference. If you can’t make a difference, don’t spend your time on it.
  • Why you should do the hard things
  • Why Lee jokingly says his Mother was a terrorist!
  • Find out Lee’s superpower!




Interview Links & Other Resources

 

www.LeeCockerell.com

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

Lee's 15 Minutes Edutainment Videos

Take some management courses

Lee's "Creating Disney Magic" Podcast

Oct 5, 2016

Mindset, Positivity, Negatives, Thinking

 

Episode 066 Moving From SHOULD to WANT to CAN with Jean Moroney

URL: http://www.julieannsullivan.com/moving-should-want-can-jean-moroney


It’s so easy to get caught up in negativity sometimes. It seems like we are bombarded with it on social media, television, in our workplaces and sometimes in our own relationships. You may not have realized it, but some of the negatives in your life can actually do you some good. No, I’m not saying you should wish for negatives in your life, but if you have them, you may actually be able to use them for good!

 

My guest today is Jean Moroney, a speaker and the President of Thinking Directions. She teaches professionals how to use targeted thinking to solve problems and achieve their goals. Jean offers many courses and resources on her website. Today we’re talking about moving from SHOULD to WANT to CAN and how negatives are really positives in disguise. Come and learn how to improve YOUR thinking!


Bio: Jean Moroney works with entrepreneurial people, in and out of corporations, to help them achieve ambitious goals. They learn to think on their feet, get their point across, and take action. Ms. Moroney has an MS in Psychology (CMU, 1994), a BS & MS in Electrical Engineering (MIT, 1985 & 1986), and graduate training in Philosophy from the Ayn Rand Institute. She speaks to audiences all over North America and online in her Thinking Lab program.


You’ll discover:

 

  • Jean’s superpower: aligning SHOULD and WANT and CAN
  • This principle is the deep solution to many motivational problems
  • Why SHOULD, WANT, and CAN must be aligned
  • SHOULD—the mind, what you think logically that you should do
  • WANT—the emotion, things you desire to do
  • CAN—the facts, what makes sense in reality
  • Why these elements get misaligned
  • How positives and negatives DOOM you
  • How to turn negatives into all positives!
  • Jean’s goals: to discover ideas, teach, and have a successful business
  • Find out what your motivators are
  • How to ask the right questions
  • Action steps to take
  • Make a pro and con list about decisions
  • Narrowing down your top priorities
  • Jean’s daily routines, including a mantra and journaling
  • How to make an AND list


Interview Links & Other Resources

 

ThinkingDirections.com

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Additional Resources:

Jean's Video Manifesto

The AND list is explained here

Get the Smarter Starter Kit Freebie Here

 

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Sep 28, 2016

Empathy, Life Skills, Compassion, Soft Skills

Episode 065 Developing Empathy and Other Life Skills with Bob Burg

URL: http://www.julieannsullivan.com/clarity-focus-joe-calloway/

 

I can hardly believe that I have Bob Burg on the show today! We’re talking today about those soft skills that are so difficult to teach. You know what soft skills are, right? It’s those personal attributes that enable someone to interact effectively and harmoniously with other people. Attributes like kindness, compassion, caring, giving, and the main one we are focusing on today - empathy. These skills are hard to teach, but there are ways you can improve them and most of the time, it starts with forgetting about yourself and focusing on other people! See how easy this is gonig to be?

These “soft” skills in life are really essential to maintaining good relationships throughout life, including empathy. Bob is gifted in teaching how to focus on real empathy and helping us be better people. You don’t want to miss this inspiring conversation, so join us!

 

Bio: Bob Burg is a sought-after speaker at company leadership and sales conferences sharing the platform with everyone from today’s business leaders and broadcast personalities to even a former U.S. President.

 

Bob is the author of a number of books on sales, marketing and influence, with total book sales of well over a million copies. His book, The Go-Giver, coauthored with John David Mann has sold over half a million copies and it has been translated into 21 languages. It has been released in a new, expanded edition, with a foreword by Huffington Post founder and publisher, Arianna Huffington.

 

Bob is an advocate, supporter and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve. He is also an unapologetic animal fanatic, and serves on the Board of Trustees of Furry Friends Adoption & Clinic in his town of Jupiter, Florida.


You’ll discover:

 

  • Bob’s superpower: A well-developed sense of empathy
  • Why empathy is a beneficial skill in business and in personal lives
  • How empathy factors into sales
  • The great need to understand people
  • From Me-focused to Others-focused
  • What trust really is (from Simon Sinek’s book)
  • What people will do when they feel cared for
  • Soft skills that are vitally important
  • The #1 People Skill: a highly developed and authentic interest in the other person
  • Why these skills have become important to companies
  • Bob shares a favorite story about empathy
  • How empathy adds to your business bottom line
  • The Noble Purpose
  • Why we should treat people with kindness, respect, and empathy
  • Empathy—understanding and identifying with how another person feels
  • Pay attention and see deeper behind someone’s words
  • How to practice showing empathy


Interview Links & Other Resources

 

www.TheGoGiver.com

The Go Giver - Bob Burg

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Recommended Books:

Leading With Noble Purpose by Lisa McLeod

Leaders Eat Last by Simon Sinek

Humans are Underrated by Geoff Colvin

 

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Sep 21, 2016

Letting Go, Clarity, Focus, Productivity

 

Episode 064 Letting Go for Clarity and Focus with Joe Calloway

URL: http://www.julieannsullivan.com/clarity-focus-joe-calloway/

 

Today’s guest is Joe Calloway, a leadership & performance speaker, author, business workshop leader, keynote speaker, and a consultant on branding and competitive positioning.  He has authored Becoming a Category of One, Be the Best at What Matters Most, Magnetic: The Art of Attracting Business, Work Like You’re Showing Off, and several other top sellers on Amazon and other book publishers.

He has been a coach and speaker for the past 30 years and his client list includes global brands like BMW, IBM, Saks Fifth Avenue, Coca Cola, American Express, newspapers in Sweden, companies in South Africa, and hotels in Great Britain. He speaks on various topics but most frequently on business trends.

The major themes in his motivational talks include “moving on”, “letting go” and forgiveness.

 

Bio: Joe Calloway is a business author, consultant and speaker who helps top performing individuals and organizations unlock potential and get even better. Joe is the author of 7 business books, including the classic Becoming A Category Of One.

 

You’ll discover:

 

  • Joe’s story of …
  • Being the best at what matters most
  • Letting go of distractions
  • Letting go of:  trying to please everybody or trying to make everybody happy
  • Prepare a list of What To Let Go
  • Let go of making things “complicated”
  • Letting go of grudges

 

Joe Calloway’s list of things to let go:

 

Let go of the toxic people in your life.

Let go of being envious.

Let go of being late.

Let go of having to be right.

Let go of re-posting without fact-checking.

Let go of not listening.

Let go of negative self-talk.

Let go of trying to impress everyone.

Let go of beating yourself up for past mistakes.

Let go of making the same mistake over and over.

Let go of over-thinking everything.

Let go of making it complicated.

Let go of someone else’s definition of success.

Let go of the need to please everyone. You can’t.

Let go of waiting for someone else to make you happy.

Let go of spending all of your money. Save - even a little.

Let go of saying “yes” to things you don’t want to do.

Let go of hating people who don’t look, sound, or think like you.

Let go of being afraid of new ideas.

 

Interview Links & Other Resources

 

http://joecalloway.com

Keep It Simple - Joe Calloway

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

iTunes - Subscribe, Rate & Review

 

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Sep 14, 2016

Tags: Conflict, Workplace, Crisis, Relationships

 

Episode 063 Resolving Conflict Like a Superhero - Veronica Sites

URL: http://www.julieannsullivan.com/resolving-conflict-superhero-veronica-sites/

 

Does it seem like everywhere you turn these days, you are faced with conflict? Conflict at home, conflict at work and we even have conflict on social media - it just never ends. Today’s guest is going to introduce us to the 3 P’s of conflict resolution. These 3 simple steps, when done in order, will allow you to resolve the conflict and move on to building productive relationships in your life.

 

I hope you’re ready for an exciting conversation with my guest, Veronica Sites. Veronica has certifications as a speaker, trainer, and coach by the Zig Ziglar Corporation. She has also spent time as a corporate chaplain and crisis responder. Her newest book is Conflict Resolution Solutions, and includes 57 actionable tips for navigating conflict resolution. Let’s chat with Veronica!

 

Bio: Veronica specializes in Conflict Resolution, both external and inner conflict. She’s a certified Ziglar Legacy trainer, as well as a responder to mass casualties, disaster relief efforts, and a bereavement expert. Veronica is a highly skilled business coach and speaker with a track record of success and community impact. Her forte is empowering people to activate their untapped potential.

 

You’ll discover:

 

  • Veronica’s superpower? “Talking people off the ledge”
  • Why this is a “learnable ability”
  • The reward for her work: peace, joy, and security
  • Reframing thoughts
  • Veronica’s Three P’s: Plan, Prepare, and Perform
  • Reaction vs. Planned Response
  • Her work as a first responder in tragedy and disaster relief
  • Techniques to deal with crisis
  • How to “anchor in the moment”
  • Expectations for ourselves and others
  • Why people “deflect” attention to others
  • Opinions vs. Facts
  • Playing the “trump card”: What this means in crisis and chaos
  • How to navigate conversations
  • Being valued and visible
  • Tips from Veronica’s book:
    • Determine where your conversation is going to go before you have it
    • What lines are you going to draw for yourself when you begin to experience emotional escalation and reaction rather than response?

 

Interview Links & Other Resources

 

www.conflictresolutionspeaker.com

Conflict Resolution Solutions by Veronica Sites or get it on Amazon

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

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Sep 7, 2016

Service, Care, Connections, Success, Gratitude

Episode 062 Principles of Service - Warwick Merry

URL: http://www.julieannsullivan.com/principles-service-warwick-merry/

 

I’m excited to introduce you to my amazing guest, Warwick Merry. Warwick is a host, podcaster, and a professional emcee who lives in Australia and says his superpower is making a fantastic cup of coffee. What?? He goes on to explain that the important thing is NOT the act of making the coffee, but BEING OF SERVICE to others. Warwick springboards from this principle of service for our conversation.

Warwick knows that being of service and having a service mindset can really play a role in your success. He shares some extremely practical advice that you can implement when networking and making connections, which lead to establishing real relationships in your business. Everyone loves to be cared for and to be served, and by simply making care and service a core principle of your life, so many things will change for you. Warwick guides us as we learn how to embrace the mindset of service.

 

Bio: Warwick Merry is a Master MC and an inspiring professional speaker, renowned for his high-energy presentations and seminars. He has over 30 different audio and video programs and a recently released book titled Get More Inspiration. He’s bass singer, motorcycle rider and poodle daddy, and we hear he makes a mean cup of coffee!




You’ll discover:

 

  • The benefits in life to being of service
  • Looking after other people—in personal life and business
  • Cultural differences
  • The Care Factor—paying people well will motivate them to do a good job for you
  • Warwick shares personal stories of how being of service pays off with deep connections
  • How to network successfully to form meaningful connections
  • Why your business card NEEDS your photo!
  • Systems, organization, and consistency
  • Warwick’s Get More Goer—inspiration every Monday
  • Daily rituals: focus on gratitude (write down three things)
  • The RAS process: like attracts like
  • How to celebrate success: Warwick’s celebration shopping list
  • Warwick’s podcast: Get More Success show



Interview Links & Other Resources

 

www.getmoresuccess.com

Get More Success Podcast

Connect on Twitter

Connect on LinkedIn

Connect on Facebook

Get the Book:  GetMoreInspiration.com or on Amazon

A Pale Blue Dot - Carl Sagan

 

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Sep 6, 2016

Julie Ann Sullivan, accountability, peak performance, impression, awareness, clarity,Don Miguel Ruiz, The Four Agreements

 

Episode 061 Always Do Your Best

URL:    http://www.julieannsullivan.com/always-do-your-best/

 

Summary

 

This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at the agreement, always do your best.   The concept seems so obvious and simple until you get a true understanding of what that means.  It is the action piece for all the agreements to work together.   Knowing when you are doing your best comes from inside, not from other people’s opinions.  If you don’t think you are acting at your peak performance, you’re not.  You're at the top of your game when you find purpose in your actions. Finding what’s worthwhile for everything you do, creates an opportunity to do your best.  The secret is, it changes every moment and that’s an opportunity to succeed in your professional and personal life.  

You’ll discover “the Best”:

 

  • Flows into everything you do.
  • It’s different every moment
  • The concept is affected by the way you live your life
  • Creates intensity and success
  • Is increased when you find your purpose in any endeavor or activity



Links & Resources

 

Julie Ann Sullivan on Facebook

Julie Ann Sullivan on LinkedIn

Julie Ann Sullivan on Twitter

Email Julie Ann Sullivan

The Four Agreements - Don Miguel Ruiz

Episode 53 - Be Impeccable With Your Word

Episode 56 - Don't Take Anything Personally

Episode 59 - Don't Make Assumptions

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Sep 1, 2016

Humor, Authenticity, Music, Relationships, Sales

 

Episode 060: Be Real & Truly Care - Patrick Henry

URL: http://www.julieannsullivan.com/real-truly-care-patrick-henry/

 

Relationships thrive on authenticity. Patrick Henry, my guest today on Mere Mortals Unite, shares his story on finding his authenticity. Sometimes it’s right in front of you and you can’t see it. However, a little bit of praise turned Patrick’s life around. He engages his audience with his great talent and care for who he’s entertaining. Patrick believes that people want to buy from, and listen to, people whom they like and trust, and you can only establish trust through authenticity. Take this fun journey with me and learn how you, too, can find your true self.  Everyone who knows you will be glad you did.  

Bio: Patrick Henry is an author, speaker, and SiriusXM radio personality who delivers funny and entertaining speeches that show how to deliver extraordinary customer experiences.

 

You’ll discover:

 

  • Why personal relationships don’t exist without authenticity
  • Why you must respect the rules but create your own authentic path
  • A basic rule of sales: uncover the fears and needs of the customer and then solve those needs
  • Why Patrick often writes customized songs for his clients
  • How Patrick stays grounded every day
  • Actionable steps to be more in touch with your own authenticity
  • How to find what works for you and cut away the rest

 

Interview Links & Other Resources

 

PatrickHenrySpeaker.com

Follow Patrick Henry on Twitter

Connect with Patrick Henry on Facebook

Lunch Lady Blues

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Aug 31, 2016

Julie Ann Sullivan, decision making, assumptions, communication, relationships, success, Don Miguel Ruiz, The Four Agreements,



Episode 059 Don’t Make Assumptions

URL:    http://www.julieannsullivan.com/dont-make-assumptions/

 

Summary

 

This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at the agreement of Don’t Make Assumptions. When you make assumptions you’re not dealing with a situation in its true form. You may even convince yourself that your assumption is the truth. This agreement is closely tied to the agreement of not taking anything personally. The two combined are a frequent cause of misunderstandings and conflict. You must be more aware of the information you process about yourself and the world around you, so that you can live a more successful life with less hassles and more success. Taking deliberate action on a consistent basis is how you live life to its fullest.

You’ll discover:

  • How assumptions can become truth
  • The importance to filter assumptions about yourself
  • When clarity can create better communication
  • The value of the “check-in” in long term relationships
  • It’s your choice

 

Links & Resources

 

Julie Ann Sullivan on Facebook

Julie Ann Sullivan on LinkedIn

Julie Ann Sullivan on Twitter

Email Julie Ann Sullivan

The Four Agreements - Don Miguel Ruiz

iTunes - Subscribe, Rate & Review

Aug 30, 2016

Body Language, Business, Relationships, Persuasion, Listening

 

Episode 058: Pay Attention - Traci Brown

URL: http://www.julieannsullivan.com/pay-attention-traci-brown/

 

My guest today is Traci Brown, a body language expert. Traci will share with you how paying attention will give you so much more information about who you’re dealing with in any particular moment. That information can be utilized for persuasion … in a good way. This superpower is useful for dealing with your coworkers, your boss, or members of your family. Traci’s tips and techniques are quite versatile and can be learned to help you pick a date or tell if someone is lying. At the end of today’s conversation, Traci will also tell you how you can get the secret to getting out of a ticket. You may not need that, but just in case you do …

Bio: Traci Brown is a body language and persuasion expert, speaker, author, and three-time US Collegiate Cycling Champion. She speaks globally and is a frequent guest on TV, interpreting the body language in current events. She’s the author of Body Language Confidential and Persuasion Point.

 

You’ll discover:

 

  • The benefits of having better persuasion skills
  • Traci’s experience with the Shark Tank television show, and how reading the body language of one of the Sharks helped her win a deal
  • The importance of watching and listening to others
  • The biggest reason why car dealerships lose sales
  • What Traci does to stay sharp
  • Actionable steps to help you listen, persuade, and be aware of other people’s perspectives
  • The #1 action Traci recommends you take every day

 

Interview Links & Other Resources

 

BodyLanguageTrainer.com

Read the Body Language Trainer Blog

Connect with Traci Brown on LinkedIn

Follow Traci Brown on Twitter

Connect with Traci Brown on Facebook

How to Get Out of a Traffic Ticket and 9 Other Tips to Get What You Want Using Body Language by Traci Brown

Body Language Confidential: Tactics Every Secret Agent, Sales Person and Kindergarten Teacher Should Know by Traci Brown

Persuasion Point: Body Language and Speech for Influence by Traci Brown

Check out more of Traci’s resources on her website

Email Traci at traci@tracibrown.com to get a “How to Get out a Traffic Ticket” placard for only $5

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Aug 25, 2016

Branding, Business, Relationships, Friendship, Boundaries

 

Episode 057: Strategic Branding for Everyone - Katherine Miracle

URL: http://www.julieannsullivan.com/strategic-branding-katherine-miracle/

 

Katherine Miracle is my guest today. She has some amazing tips on strategic branding both from a personal and organizational perspective. She has a unique way of looking at boundaries: finding what your yes is, and what your no is as well. Katherine reminds you of the importance of knowing the difference between those that care and those that are just curious. All of these parameters help you make the best decisions for your personal branding, which is how the world perceives you. Katherine shares how not believing the lies people tell you and believing in your own self-worth is key to your own personal and professional success. Join us as we share lots of great information that will help you in your personal and professional life.

Bio: Katherine is the founder & owner of Miracle Resources, a full-service marketing, public relations, and training firm. Miracle Resources is nationally recognized for its program that increases revenue and awareness. It’s called “Brand + Team = Revenue,” and the program uses certified trainers and is now a franchised program.

Katherine is the author of Discovering your Dawn, a book that has helped people unlock their potential and provides motivation. Katherine teaches Advertising and Promotions and Entrepreneurship at VMCAD and is a professional speaker who was voted Best Speaker/Facilitator for CBC Magazine. She is an Elite Woman International Alpha Award winner, as well as a graduate of the University of Akron with degrees in Business/Communications & Theatre Arts. She graduated with honors from The University of Phoenix with an MBA.

 

You’ll discover:

 

  • The benefits of building your own brand.
  • Why there are two types of people: those who care, and those who are curious.
  • How to know the difference between friends and acquaintances.
  • A few actionable steps to increase your personal brand.
  • The importance of looking at the “360” of what you are posting online and how it impacts those around you.
  • The action Katherine takes every day to maintain her personal brand.

 

Interview Links & Other Resources

 

Your Strategic Personal Brand by Katherine Miracle

MiracleResources.com

Follow Katherine Miracle on Twitter

Connect with Katherine Miracle on LinkedIn

iTunes - Subscribe, Rate & Review

Aug 24, 2016

Julie Ann Sullivan, accountability, perspective, Don Miguel Ruiz, The Four Agreements, decision making,

 

Episode 056 Don’t Take Anything Personally

URL:    http://www.julieannsullivan.com/dont-take-anything-personally/

 

Summary

 

This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at how not to take anything personally.  It’s a painful existence when you take everything personally.  People will offer opinions of you, but they may be false, created by their own experiences and circumstances in their life.  That set of events is most certainly different than yours.  There is a need to quiet the mind so that it is possible to decipher what people are saying to us as true or not true.  A person probably doesn’t get up in the morning and plan on cutting you off in traffic and yet you might somehow react as if it was personal.  When people are in pain or jealous they may lash out to alleviate that feeling and not to hurt you.  That is what this agreement is about.  Filtering and being accountable for your own feelings.  

You’ll discover:

 

  • To incorporate what we learned as kids
  • The un-intention of other people’s actions and words
  • How to increase responsibility for your own actions
  • The power of accountability
  • The difference between your experience and others
  • Why actions speak louder than words
  • Rewards of not taking anything personally



Links & Resources

 

Julie Ann Sullivan on Facebook

Julie Ann Sullivan on LinkedIn

Julie Ann Sullivan on Twitter

Email Julie Ann Sullivan

The Four Agreements - Don Miguel Ruiz

Episode 25 The Power of Choice

Episode 42 Strategic Disengagement

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Aug 23, 2016

Humor, Work, Success, Happiness, Creativity

 

Episode 055: Humor at Work - Andrew Tarvin

URL: http://www.julieannsullivan.com/humor-work-andrew-tarvin/

 

I’m very excited to have my good friend, Andrew Tarvin, with me today on Mere Mortals Unite. Drew is the only guy I know who was an engineer by day and an improvisational artist by night. He’s combined the two to create his company, Humor that Works.

 

Drew and I both know that happiness doesn’t come from success, but that happier people are more successful. One way to be happier is to bring more humor into your life. You don’t have to be the one telling jokes. As Drew notes, you can be a shepherd of humor. We’re doing just that by having links in the show notes to great videos that will make you smile.  


Drew has some great ideas to make life more fun, such as gamifying processes you do every day … for instance, reading your emails in an accent. You just have to find what motivates you. Prepare to hear some great ideas and find out why it’s good to know what Disney princess you are.   

Bio: Andrew Tarvin is the world's first Humor Engineer. He teaches people how to enjoy their jobs more while doing them better. He has worked with thousands of people from 200+ organizations, including P&G, GE, and Microsoft, on topics ranging from mastering office communication to humor in the workplace.

 

You’ll discover:

 

  • The benefits of using humor in the workplace
  • Why most challenges in the workplace can be solved by applying humor to the situation.
  • Andrew’s surprising career background, and how he used humor to engage and inspire people.
  • How Andrew incorporates humor into his everyday life.
  • How Andrew gamifies his days and weeks
  • One of Andrew’s favorite puns.
  • Several actionable steps to bring humor into your life.

 

Interview Links & Other Resources

 

HumorThatWorks.com

Follow Andrew Tarvin on Twitter

Connect with Andrew Tarvin on LinkedIn

Connect with Andrew on Facebook

30 Benefits of Humor at Work

Humor That Works by Andrew Tarvin

Laurel & Hardy dance to Santana

A few fun video links: Expert in a Meeting, A new way to think about retirement, People being told they're beautiful

Disney princess quiz

Humor That Works Newsletter

30 Benefits of Humor

Pictures of Andrew

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