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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: December, 2019
Dec 25, 2019

Today I’m highlighting the importance of disengagement and how it can heighten your ability of resilience.  This episode is not about you being disengaged from the work you do.  On the contrary, the type of disengagement I’m going to talk about will actually raise your engagement in everything that you do.   It may seem contradictory, but listen through and you’ll find that downtime creates more valuable work time. Disengagement is a way of detaching from something.  And the something I want to discuss is the parts of life that may make you irritable, unhappy and frustrated. 

 

In a world where more than 200 million emails are sent each day, it’s no wonder there seems to be no time to relax and disengage. You may think about work when you awaken or on your way to the office if you don’t work remotely. There are emails, meetings, and phone interruptions that further complicate ways in which you can be creative and productive.  In fact, just talking about this makes me want to scream.  It isn’t a coincidence that in May of 2019, burn-out was classified in the International Classification of Diseases as an occupational phenomenon.  You may have convinced yourself before ever listening to this episode that it’s counter-intuitive that downtime is necessary to work and play at your highest level.  But it isn’t. 

 

For more information about Julie Ann:

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Dec 18, 2019

Allison Pickens, COO at Gainsight, is an internationally known thought leader on driving subscription revenue growth and scaling teams. As the Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities and evangelism. Allison was named one of Fortune’s Most Powerful Women and a Top Customer Service Influencer.  She studied at Yale and Stanford so we know she is wicked smart.  

Allison built and scaled Gainsight’s post-sales functions, including a global team of more than 180 team members across Customer Success Management, Professional Services, Support, Customer Marketing, Value Consulting, and Customer Engineering. She also built Gainsight’s Corporate Development (M&A) function and is General Manager of Gainsight PX, an acquired business. Before that, she built Gainsight's Sales Development and Business Operations teams.

Gainsight understands that business success relies on customer success.  Their business model is to help businesses connect with their customers and build deep relationships.  They practice that in-house too. Their culture is built on humanity first. They focus on creating and codifying their company values where it can live in their business daily.  They believe in leading by example and, if possible, finding the best fit for each employee, understanding that it may change over time. Instead of tossing talent, they appreciate their gifts and work with them to keep the relationship alive.  Or, they help them find another place where they can flourish.  

 

For more information about Allison and Gainsight:

Company Website

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Allison on Twitter

Allison on LinkedIn

 

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Dec 11, 2019

Raphael Crawford Marks is the founder and CEO of Bonusly.  This program improves employee engagement and retention by providing a frictionless tool for employees to give meaningful praise and feedback.  Chobani and Survey Monkey are just a few of the companies that think this is the path to take. 

Raphael shares the importance of engagement being, timely, frequent, specific, aligned with company core values, and inclusive.  It's not enough to tell people once a year that they are doing well.  And, connecting the benefit to the company with praise makes it more meaningful and long-lasting.  Engagement is strongest when company values are an integral piece of everything the company commits to.  The inclusive piece is for those giving and receiving praise.    In addition, we talk about the importance of purpose, progress and belonging. 

At Bonusly, they live what they profess.  They are very clear that culture is a continuous journey that can get better and better with an open mind to new ideas.  In addition, the company provides assistance in the measurement of increases in engagement and productivity.  



For more information about Raphael and Bonusly

Bonusly Website

Bonusly on Twitter

Raphael on LinkedIn

 

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Dec 4, 2019

Today I am thrilled to come to you and talk about one of my favorite topics, Communication.

You might have heard that communication is a soft skill. I always wonder how that can be. Without good communication skills, how can you collaborate with your colleagues, sell your product or service or learn new ideas? Communication is an essential skill. When someone calls it a soft skill I personally let them know that by calling it that it diminishes its significance. And that’s where we begin. You first need to see the importance of communication so you can give it the attention it deserves.

Communication is defined as a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. I am going to concentrate on word usage but don’t forget about your body language. It says a lot. Some people say up to 55% of the information we transmit is through our body language. Whether it is the choice of words we speak or how our face and body look, both of these aspects are often done on autopilot. That is where you can get into trouble. You need to THINK more about what you say and how you say it. 

 

For more information about Julie Ann:

Julie Ann on Twitter

Julie Ann on LinkedIn

Julie Ann on Facebook

2 free months on Bonusly



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