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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: August, 2018
Aug 29, 2018

My guest today is Garry Ridge. He joined WD-40 in 1987 and became its CEO ten years later.  WD-40 Company is a global marketing organization dedicated to creating positive lasting memories by developing and selling products that solve problems in workshops, factories and homes around the world.

 

A native of Australia, Garry is passionate about the learning and empowering organizational culture he has helped establish at the WD-40 Company. His vision and leadership have positively impacted the WD-40 Company in both measurable and immeasurable ways.

 

Listen for the keys to creating a successful tribe.

 

You’ll discover:

 

  • How to create purposeful passionate people
  • The power of belonging
  • Caring can be tough-minded and tender-hearted
  • The magic potion of Care, Candor, Accountability and Responsibility
  • The WD40 Maniac Pledge
  • Attributes of a tribe that create a great culture

 

For more information about Dov:

WD-40 Website

Garry on LinkedIn

Garry on Twitter

Soul Sucking CEO


Businesses That Care on C-Suite Radio

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Aug 22, 2018

Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.”  We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.

A great episode and fun!


You’ll discover:

 

  • How you treat customers is who you are as a person
  • Skill set to deal with challenging situations
  • Understanding customer emotion
  • What is the Amygdala hijack?
  • The difference between being and acting like
  • The importance of depersonalization and how it effects communication
  • The peek-end rule


Interview Links & Other Resources

 


Mere Mortals Unite on C-Suite Radio

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Aug 15, 2018

Sheryl Simmons is Chief Human Resources Officer at Maestro Health, as well as being an industry speaker providing subject matter expertise to HR groups and industries throughout the U.S. She is smart and witty. More importantly she truly cares about each and every individual in Maestro’s workforce and the people they serve. They focus on finding and hiring the best talent – and an amazing percentage of that talent is female. Gender, race, religion, sexual orientation – none of it matters here. If you have rock star-level talent, Sheryl wants you on our team regardless of what bathroom door you choose.  She considers it a privilege to change lives every day.

 

You’ll discover:

 

  • How mindset makes a significant difference
  • The importance of sharing the stories
  • The impact of the Rob and Sheryl Show
  • What it means to truly care
  • The marriage of tech and customer care
  • How to curate your workforce

 

For more information about Sheryl & Maestro Health:

Maestro Health Website

Sheryl on Twitter

Maestro Health on Twitter

Sheryl on LinkedIn


Businesses That Care on C-Suite Radio

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Aug 8, 2018

Jeremiah Brown won an Olympic silver medal as a member of the Canadian men’s eight rowing team at the London 2012 Olympic Games. A former commercial banker with a big dream, he is one of few Olympians ever to have started learning his sport only four years before winning a medal at the Olympics.  Jeremiah’s story is one of perseverance. His willingness to take a good look at himself and openness to change makes his story one we all can learn from.

 

You’ll discover:

 

  • How you follow a dream one small step at a time
  • Recognizing our self-sabotage
  • Overcoming your inner critic
  • Our character attributes are more important than our core competencies
  • How self-care can change your perspective


Interview Links & Other Resources

Jeremiah’s Website

Jeremiah on Facebook

Jeremiah on Twitter

Jeremiah on Instagram

Jeremiah on LinkedIn

The 4 Year Olympian Book

 

Mere Mortals Unite on C-Suite Radio

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Aug 1, 2018

My guest today is CEO of FASTSIGNS International, Catherine Monson.  

She has been at the helm since 2009.  Catherine has been awarded the Bonnie LeVine Award and the FAN of the year award by the International Franchise Association for her contribution to the growth of the business, contributions to her community and promotion of the professional advancement of women. Most recently she was named Top female executive by North Dallas Business Magazine.  In her spare time, I say that jokingly, she has appeared on the TV show Undercover Boss, shared her expertise before the U S House of Representatives, sits on several boards, writes for Franchising World Magazine and is a keynote speaker.

On this episode she shares many aspects of how she runs this successful company.  What stands out is her transparency. It may shock you, but it works.

 

You’ll discover:

 

  • Setting a great culture is necessary for success.  
  • The importance of building the feeling of ownership
  • How to Reinforce core values and key strategic objectives
  • How Catherine leads by example
  • Creating positive mental attitude in Inspiration Hall
  • How they include everyone in business planning

 

For more information about FASTSIGNS & Catherine:

FastSigns Website

FastSigns on Twitter

Catherine on Twitter

Catherine on LinkedIn

 

Businesses That Care on C-Suite Radio

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