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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: February, 2017
Feb 22, 2017

086: Build Your Own Door and Stand Apart from the Rest

 

URL: http://www.julieannsullivan.com/build-door-stand-apart-rest/

 

Louie La Vella is a passionate speaker who doesn’t just break down doors, but builds them. When he wanted to get on TV and become a TV host, Louie didn’t take the traditional path to grab the attention of TV executives. Instead, he created his own show and pitched his skillsets via that way. Those executives were blown away and gave him an opportunity in the spotlight! Find out how you can build your own doors on this week’s episode.

 

Key Takeaways:

*What is Louie’s superpower?

*How does someone ‘build their own door’?

*There’s no such thing as an overnight success.

*It comes to a point where you should stop bootstrapping it, and start outsourcing it.

*Most people won’t catch your mistakes on stage, unless you make it obvious.

*How can entrepreneurs be more flexible and ‘not sweat the small stuff’?

*Slow down and design your lifestyle first, before you worry about monetary goals.

 

Interview Links and Other Resources:

Louielavella.com

C-Suite Radio

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Crush It!: Why NOW Is the Time to Cash In on Your Passion, by Gary Vaynerchuk

The 4-Hour Workweek Book by Timothy Ferriss

Feb 15, 2017

085: Listen Generously for Cultural Change

 

URL: http://www.julieannsullivan.com/listen-generously-cultural-change/

 

Greg Newell is the President of Nave Newell, a civil engineering firm. Greg’s company has 35 employees, and this will be the 25th year he has been in business. However, three years ago, Greg incorporated a new strategy to bring more engagement, and fun, into the workforce. What kind of benefits has he seen since incorporating these strategies? Let’s find out, on this week’s episode!

 

Key Takeaways:

*Greg dives in and explains what his company, Nave Newell, is about!

*Nave Newell has 30 fundamentals that Greg and his team stand by. It may sound long, but they are critical for Greg’s company.

*Many people aren’t aware that they’re bad listeners. This is hard, because if we don’t know this, then we can’t change it.

*There’s a big disconnection between work and home. The two need to be intertwined. When you’re happy at work, you’re happy at home, too.

*There’s just more to it than receiving a paycheck, and optimizing company systems. Your team needs to feel valued.

*Strong leaders can accept and listen to different points of view. Strong leaders want to hear your thoughts.

*Greg shares an important story about one of his staff engineers, who has been with the company for a year.

*Company culture has to be built into the fabric of the company. Fundamental principles have to be consistently implemented in order to see effective change.

*Greg thinks about ways he can reinforce and strengthen his company culture everyday.

*Greg has a ‘Director of Fun’ position, and that person is in charge of making the workforce engaging and, well, fun!

*How does Greg evaluate whether this cultural strategy is working or not?

*People want to be acknowledged, and they want to know they are valued.

 

Interview Links and Other Resources:

Nave Newell

Email Greg: gnewell@navenewell.net

C-Suite Network

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Everybody Matters: The Extraordinary Power of Caring for Your PEOPLE Like FAMILY, by Robert Chapman

Feb 8, 2017

084: Build a Team that Loves to Work for YOU!

 

URL: http://www.julieannsullivan.com/build-team-loves-work/

 

MaryBeth Gustitus works at Keller Williams Realty in New Hampshire. MaryBeth started her real estate career in 1998, and became the CEO of this particular New Hampshire branch in 2006. She has recently been promoted to President and Operating Partner at Keller Williams, and continues to grow within the company. MaryBeth dives right in on how to create workplace engagement, on this week’s podcast.

 

Key Takeaways:

[1:50] What does it mean to be an Operating Partner at Keller Williams?

[4:30] MaryBeth chose leadership over management. Management hinders your future leaders.

[5:40] How do you develop a more engaged workplace?

[13:50] How does it benefit you as a business owner to bring in a chair massage therapist, or even a personal trainer?

[18:55] The person’s ‘why’ plays a very important role in the work that they do.

[19:25] Making money for money's sake is meaningless.

[21:25] After MaryBeth did some of these exercises, initiatives, etc., with her team, what things did she begin to notice happening to them?

[27:10] As a leader, what did MaryBeth learn throughout these engagement exercises?

 

Interview Links and Other Resources:

Mary Beth at Keller Williams

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Feb 1, 2017

Episode 83: Customer Service: Switching the Mindset from Blame to Accountability

 

URL: http://www.julieannsullivan.com/customer-service-switching-the-mindset-from-blame-to-accountability

 

Carolyn Kopprasch is the Chief Happiness Officer at Buffer. Julie Ann was absolutely impressed by the level of attentive and meaningful customer service she received at Buffer when undergoing a very unique problem. For reference, this problem took a month to fix, but through that experience Julie Ann has become a lifetime customer of Buffer and their services. What did Carolyn and her team do so, so right, where they were able to turn a frustrated customer into a lifetime one? Find out in this week’s episode!

 

Key Takeaways:

[2:50] What are some of Carolyn’s superpowers at Buffer?

[4:00] Julie Ann had a problem with Buffer that took about a month to fix. Why did she wait so long for a solution?

[5:25] The amount of specialized care Julie Ann got from Buffer made her a customer for life.

[6:30] How does Buffer make sure communication with the customer is always top-notch across the board?

[8:30] What’s Buffer’s hiring process? How do they ensure they’re always getting good people?

[11:20] By the way, what is Buffer?

[14:00] Buffer looked at some of the frequently asked questions their reps were asking, and implemented a strategy so that that their reps could skip those questions, and get right into the meat of the problem.

[15:15] Buffer believes you shouldn’t have to write the same thing more than three times.

[18:30] Customer service reps are taught to validate your emotions, instead of trying to change your emotions/thoughts on the problem.

[22:50] No one wants to turn into a crazy person while on the phone.

[27:30] You can’t change what happened, you can only push through.

[28;30] The impact it has on the company when a customer can help detect and find a problem is enormous.

[29:15] What steps can you, the listener, take to become better empathizers?

 

Mentioned in This Episode:

Julieannsullivan.com

Buffer.com

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