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Mere Mortals Unite/Businesses that Care Podcast

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Now displaying: Page 1
Sep 19, 2018

This episode is about Passion, productivity, people and performance, Debbie Petersons four pillars of Clarity.  

 

Debbie Peterson is a 30-year corporate veteran and mindset strategist whose research and experience created her passion for the power thoughts. Through speaking, training, and coaching, she helps professionals discover their best practices for elevating their game and reaching their potential. She is a certified trainer of NLP, a professional member of the National Speakers Association, and chases sunshine with the two loves of her life, Ernie, a beagle and her husband, Tom.


Interview Links & Other Resources

Debbie's Website

Debbie on LinkedIn

Debbie on Twitter

 

iTunes - Subscribe, Rate and Review

Listen on Podbean

Sep 12, 2018

Janice Mazzallo has more than 25 years of human resource management experience and joined PeoplesBank in 2005. During her tenure at the bank, she helped plan and implement a culture shift to improve employee engagement, impact on the community and the overall performance of the organization.

Today, its High-Performance Culture has made PeoplesBank the largest community bank in its market and earned it repeated recognition as one of the best employers in the Commonwealth of Massachusetts. The Boston Globe has named PeoplesBank a “Top Place to Work” six times in a row, the Massachusetts Chamber has honored the bank twice as an “Employer of Choice,” and the Boston Business Journal has named the bank a “Top Corporate Charitable Contributor” for ten consecutive years.

 

You’ll discover:

 

  • Environments where people were first
  • How profitability comes from a cultural shift
  • Engagement through the transparency of surveys
  • The importance of everyone knowing their roles
  • New ideas of onboarding


For more information about Janice and PeoplesBank:

People's Bank Website

PeoplesBank on Facebook

Peoples Bank on Twitter

Janice on LInkedIn


Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

Sep 5, 2018

This podcast is fun, informative and heartfelt.  Lou is a wonderful human being who understands that success comes from connections.  He shares his idea of S.A.F.E. Learn the importance of the super why, authenticity, the fearless mindset and empathy when creating connections that matter.  

 

You’ll discover:

 

  • How to get your connection muscle into shape
  • About S.A.F.E.
  • The meaning of Empathy
  • Fearless mindset; moving from fear to courage
  • Authenticity; open, honest and coming from the heart
  • To find out your Super why


Interview Links & Other Resources

Lou’s website

Lou on Twitter

Lou on Facebook

Lou on LinkedIn

Book:  Master the Art of Connection

 

iTunes - Subscribe, Rate and Review

Listen on Podbean

Aug 29, 2018

My guest today is Garry Ridge. He joined WD-40 in 1987 and became its CEO ten years later.  WD-40 Company is a global marketing organization dedicated to creating positive lasting memories by developing and selling products that solve problems in workshops, factories and homes around the world.

 

A native of Australia, Garry is passionate about the learning and empowering organizational culture he has helped establish at the WD-40 Company. His vision and leadership have positively impacted the WD-40 Company in both measurable and immeasurable ways.

 

Listen for the keys to creating a successful tribe.

 

You’ll discover:

 

  • How to create purposeful passionate people
  • The power of belonging
  • Caring can be tough-minded and tender-hearted
  • The magic potion of Care, Candor, Accountability and Responsibility
  • The WD40 Maniac Pledge
  • Attributes of a tribe that create a great culture

 

For more information about Dov:

WD-40 Website

Garry on LinkedIn

Garry on Twitter

Soul Sucking CEO


Businesses That Care on C-Suite Radio

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Aug 22, 2018

Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.”  We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.

A great episode and fun!


You’ll discover:

 

  • How you treat customers is who you are as a person
  • Skill set to deal with challenging situations
  • Understanding customer emotion
  • What is the Amygdala hijack?
  • The difference between being and acting like
  • The importance of depersonalization and how it effects communication
  • The peek-end rule


Interview Links & Other Resources

 


Mere Mortals Unite on C-Suite Radio

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Aug 15, 2018

Sheryl Simmons is Chief Human Resources Officer at Maestro Health, as well as being an industry speaker providing subject matter expertise to HR groups and industries throughout the U.S. She is smart and witty. More importantly she truly cares about each and every individual in Maestro’s workforce and the people they serve. They focus on finding and hiring the best talent – and an amazing percentage of that talent is female. Gender, race, religion, sexual orientation – none of it matters here. If you have rock star-level talent, Sheryl wants you on our team regardless of what bathroom door you choose.  She considers it a privilege to change lives every day.

 

You’ll discover:

 

  • How mindset makes a significant difference
  • The importance of sharing the stories
  • The impact of the Rob and Sheryl Show
  • What it means to truly care
  • The marriage of tech and customer care
  • How to curate your workforce

 

For more information about Sheryl & Maestro Health:

Maestro Health Website

Sheryl on Twitter

Maestro Health on Twitter

Sheryl on LinkedIn


Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

Aug 8, 2018

Jeremiah Brown won an Olympic silver medal as a member of the Canadian men’s eight rowing team at the London 2012 Olympic Games. A former commercial banker with a big dream, he is one of few Olympians ever to have started learning his sport only four years before winning a medal at the Olympics.  Jeremiah’s story is one of perseverance. His willingness to take a good look at himself and openness to change makes his story one we all can learn from.

 

You’ll discover:

 

  • How you follow a dream one small step at a time
  • Recognizing our self-sabotage
  • Overcoming your inner critic
  • Our character attributes are more important than our core competencies
  • How self-care can change your perspective


Interview Links & Other Resources

Jeremiah’s Website

Jeremiah on Facebook

Jeremiah on Twitter

Jeremiah on Instagram

Jeremiah on LinkedIn

The 4 Year Olympian Book

 

Mere Mortals Unite on C-Suite Radio

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Aug 1, 2018

My guest today is CEO of FASTSIGNS International, Catherine Monson.  

She has been at the helm since 2009.  Catherine has been awarded the Bonnie LeVine Award and the FAN of the year award by the International Franchise Association for her contribution to the growth of the business, contributions to her community and promotion of the professional advancement of women. Most recently she was named Top female executive by North Dallas Business Magazine.  In her spare time, I say that jokingly, she has appeared on the TV show Undercover Boss, shared her expertise before the U S House of Representatives, sits on several boards, writes for Franchising World Magazine and is a keynote speaker.

On this episode she shares many aspects of how she runs this successful company.  What stands out is her transparency. It may shock you, but it works.

 

You’ll discover:

 

  • Setting a great culture is necessary for success.  
  • The importance of building the feeling of ownership
  • How to Reinforce core values and key strategic objectives
  • How Catherine leads by example
  • Creating positive mental attitude in Inspiration Hall
  • How they include everyone in business planning

 

For more information about FASTSIGNS & Catherine:

FastSigns Website

FastSigns on Twitter

Catherine on Twitter

Catherine on LinkedIn

 

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

Jul 25, 2018

Impressions are important only if you talk to other humans.  Are you looking to make a good impression? Want people to listen to you when you speak?  Do you need to keep repeating yourself before people understand what you’re saying? Then you want to listen to this special guest, Laura Sicola.  Laura has her Ph.D. in educational linguistics and has guest lectured at places like the Wharton School of Business. Laura is super smart, sassy and knows how to make you look good.  She definitely has made a great impression on me. Now it’s your turn.

 

You’ll discover:

 

  • Revelation brings growth
  • The disconnect between what you say and how you say it
  • Time frames are necessary
  • If you get too much information, break it down
  • The importance of asking for clarity


Interview Links & Other Resources

Laura's Website

Laura on Twitter

Laura on LinkedIn

Laura's Ted Talk

 

Mere Mortals Unite on C-Suite Radio

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Jul 18, 2018

Chuck Runyon was honored by Chief Executive magazine with its inaugural “Leadership” award for his commitment to investing in people and relationships. That made him a perfect guest for this podcast.  Specifically noted were Runyon’s efforts to help his employees become not merely more productive workers, but better people. Central to his leadership philosophy is the concept of “ROEI” – the return on emotional investment

Under Runyon’s leadership, Anytime Fitness has earned numerous industry accolades, including the #1 Franchise in the world, according to Entrepreneur magazine, and “One of America’s Most Promising Companies,” according to Forbes. Additionally, Anytime Fitness has been honored as a “Top Franchise for Minorities” and “The Best Place to Work in Minnesota” four years in a row.

 

You’ll discover:

 

Five levels of the corporate “hierarchy of needs” for your employees

  • Level 1: The “Pay and Benefits” Company
  • Level 2: The “Perks” Company
  • Level 3: The “Purpose” Company
  • Level 4: The “Reinvestment” Company
  • Level 5; The “Enlightened” Company

 

For more information about Anytime Fitness:

Anytime Fitness on Facebook

Anytime Fitness on Twitter

Anytime Fitness on LinkedIn

Anytime Fitness on Instagram

Book - Love Work


Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

Jul 11, 2018

Sharon Weinstein is one of two nurses in the world with the designation CSP/FAAN (Fellow of the Academy of Nursing), and the go-to resource for all things related to stress-busting.  She’s smart, practical and understands the importance of the word, “NO!”

 

You’ll discover:

 

  • Why we overcommit
  • How do you say, NO!
  • Understanding that creating a simple life is complicated
  • We create our own stress
  • The strength of being deliberate
  • Watch out for being on autopilot


For more information about Sharon:

Sharon's website

Sharon on LinkedIn

Sharon on Facebook

Sharon on YouTube

Sharon on Twitter

 

Mere Mortals Unite on C-Suite Radio

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Jul 4, 2018

Kevin McCarthy started out selling candy on the school bus.  Now, decades later, with his own research and lots of learning from others, he has created a very succinct way to live our lives. His passion is for people to live all parts of their lives on-purpose.  We have that choice and Kevin tells us how to bring that to fruition. I love how Kevin explained, that businesses that care have to be led by leaders who care. I couldn’t agree more.

 

You’ll discover:

 

  • How to simplify strategic plans
  • Different perspectives for purpose, vision, mission and values
  • Purpose is your reason for being
  • The importance of alignment between personal and business purpose
  • Create your On-Purpose Pal®
  • Purpose is the heart
  • Vision is your head
  • Mission is your hands and feet
  • Values are the throat and gut

 

For more information about Kevin:

On Purpose Website

Kevin on Twitter

Find Your 2-Word Purpose

Kevin on LinkedIn

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

Jun 27, 2018

After many life-changing events, including the loss of her son, Pennie left her executive career to teach techniques that will change, heal and empower you to journey through life with spirit, courage and compassion. On today’s episode Pennie shares those secrets with you. We all have tough times

 

You’ll discover:

 

  • How to get to your happier set point
  • No one lives without hardship
  • The gift of gratitude
  • The power of silence and meditation
  • Life is a process, enjoy it.
  • Great tips, like the breath of green & burden baskets
  • How to breathe in love, breathe out fear



Interview Links & Other Resources

 

Pennie on Facebook

Pennie on Twitter

Pennie on LinkedIn

Pennie on Instagram

Pennie on You Tube

Mere Mortals Unite on C-Suite Radio

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Jun 20, 2018

Forbes magazine says that Sheryl O’Loughlin, the former CEO of Clif Bar, is trying to get America to drink herbs.  Personally, I am hooked. Rebbl is the best addiction I have ever had. Sheryl is a serial success story who has worked at Kraft, Quaker Oats and doubled revenue at Clif Bar.  She created a company called Plum Organics, built it up and then sold it to Campbell’s.

Now as CEO of Rebbl, Sheryl knows you can’t have that kind of success without a great team.  

 

She is here to talk about her creative ways to build a culture that delivers success within and outside the company.  

 

You’ll discover:

 

  • How to be a business with a purpose
  • Creating impact with products
  • Equality and inclusion outside and inside the company
  • Seeing through the lens of how the acts of one will affect all
  • How to treat your business as a living organism
  • When you open a new path, your people can shine

 

For more information about Rebbl:

Rebbl Website

Rebbl on Twitter

Rebbl on Facebook

Rebbl on Instagram
Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

Jun 13, 2018

Cara Silletto is a millennial who is the best advocate millennials could ever have.  On today’s episode though she talks to us about the importance of having a different perspective. People have different backgrounds that shapes who they are and how they act and react.  Successful people understand these differences and are open to alternative paths to reach their goals and the goals of their companies.

 

You’ll discover:

 

  • The importance of seeing the world through other people’s eyes
  • What you can learn from a photography class
  • Secrets to deal with conflict resolution
  • How everything changes much faster now    
  • Understanding leads to Empathy which leads to Connection
  • Why searching for an opposite opinion can make you a better person          


Interview Links & Other Resources

 

Cara Silletto’s Website

Cara on Twitter

Cara on LinkedIn

Cara on YouTube

Book:  Staying Power

Mere Mortals Unite on C-Suite Radio

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Jun 6, 2018

Evan Hackel says, “Ingagement is a leadership philosophy for those who believe that it is not enough to tell people what to do, but to involve their minds, creativity and even their emotions.”

In this episode, we discover his understanding that sharing a vision is engagement with an E, but to live a vision with all stakeholders is Ingagement with an I. Success is driven by involvement.  

 

You’ll discover:

 

  • The importance of listening to someone else’s opinion
  • The difference between purpose and mission
  • The adjustment is necessary at the top
  • The benefit of giving your workforce what they want
  • The 5 to 1 ratio


For more information about Tortal Training:

Tortal Training Website

Ingage Consulting Website

Tortal Training on Twitter

Ingage Consulting on Twitter

Evan Hackel on Twitter

Book – Ingaging Leadership

 

Businesses That Care on C-Suite Radio

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Jun 1, 2018

Steve Browne, is the Vice President Director of Human Resources for LaRosa's, Inc. - a regional Pizzeria restaurant chain in the Midwest. Steve took LaRosa’s HR department from just being a place that creates structure to one that knows and cares about each employee.  

He started his career there by not making any changes for three months.  His style is one in which he understands his workforce is the nexus of their business.  Imagine having a pizza delivery driver for 20 YEARS!

Steve is a current member of the National SHRM Board of Directors. Steve also runs a global HR network called the HR Net which reaches 9,500+ HR and business professionals globally each week.

 

You’ll discover:

 

  • The importance of having a “safe haven”
  • The best way to deal with people bringing their “life” to work
  • Motivation by not changing
  • How to acknowledge and not judge differences
  • A unique way to celebrate

 

For more information about Dov:

Book – HR on Purpose

LaRosa’s, Inc. Website

Steve’s Personal Blog – Everyday People

Steve on Twitter

Steve on Facebook

Steve on LinkedIn

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

Listen on Podbean

May 30, 2018

Tracy Bagli Hooper teaches leaders how to master the art of civility and connection. These professionals don’t wait for others to change. They want to discover their blind spots and take charge of the situations in front of them.  After working as a TV news reporter and anchor, Traci created the Confidence Project. Today she shares her superpower of making people feel like they are the most important person in the room. It works for yourself too.

Elevating yourself makes others feel more important too.  

 

You’ll discover:

 

  • How to create a pleasant resting face
  • The importance of practice
  • How to introduce yourself to yourself
  • Steps for building confidence
  • Posture is the unsung hero of confidence


Interview Links & Other Resources

 

The Confidence Project

Tracy on Facebook

Tracy on Twitter

Tracy on LinkedIn

Tracy on Instagram

Mere Mortals Unite on C-Suite Radio

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May 23, 2018

On this episode, we talk with Meg Roberts, President of Molly Maid, Inc.  It’s her leadership style that really got me. This is her family. She truly wants everyone, including herself to aspire to greatness.  

Molly Maid®, is a residential cleaning franchise that cleans more than 1.7 million homes annually. Founded in 1979 and franchising since 1984, there are more than 450 Molly Maid units operating in the United States. In 2015 they were acquired by the Dwyer Group® and is now a part of Neighborly, a community of home service experts with professional home service experts across 13 brands in the U.S.

Meg Roberts was named the president of Molly Maid, Inc. in 2012 and brings superb leadership, team development, management and strategic planning skills to the position. An eight-year veteran of Service Brands International, Meg previously served as vice president of marketing for Molly Maid and Mr. Handyman.

 

You’ll discover:

 

  • What is an aspirational workplace
  • How to always be moving to the next level
  • The importance of developing good talent (even if that sends them out the door)
  • Where will sincerity and authenticity get you?
  • The power of owning your own flaws…quickly

 

For more information about Molly Maid:

Molly Maid on Facebook
Molly Maid on Twitter
Molly Maid on Youtube
Molly Maid on Pinterest

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

May 16, 2018

Michael Gravitt has an amazing ability to be aware of his surroundings.  It’s a necessity for him, you can learn a lot from this thoughtful conversation.  

 

Michael Gravitt has been legally blind since birth due to a degenerative eye condition called retinitis pigmentosa (or, RP for short). When he was younger he could read computer screens and regular print by simply placing his face in a book, and could see well enough to take photos, see folks up close, and get around without a dog or cane.  Now, Michael uses special software on his computer called JAWS and also use voice-over on the iPhone, both allowing me to listen instead of looking at the screen.  He has a beautiful guide dog Lola.

 

Mike is originally from South Boston, Virginia, but have resided in Pittsburgh, Pennsylvania since early 1998. Mike is a manager with Bender Consulting Services works on-site in Bayer Corporation's Communications Technology Group.


You’ll discover:

 

  • How awareness leads to diversity
  • Sight is proportionately larger than our other senses
  • Enhancing your other senses expands your consciousness
  • How being discriminated against creates less discrimination within yourself



Interview Links & Other Resources

If you want to contact Michael, please contact me at: mailto:julieann@julieannsullivan.com

Mere Mortals Unite on C-Suite Radio

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May 9, 2018

This episode is only for those companies that want to get better, with executives that continually want to grow.  Dr. Gustavo Grodnitzky is a renowned speaker and consultant. His knowledge of how your brain works gives him an edge on creating cultures where people thrive. Learn how social capitalism can create more profit. We chat about growing your company by asking your employees how to get it done. The more you involve them in initiatives, the more buy in you will have.  


You’ll discover:

 

  • Culture creates behavior
  • Where is your “awakening”
  • The difference between classic capitalism and social capitalism
  • Who are your stakeholders
  • The advantage of looking long term instead of short term
  • People don’t resist change, they resist loss

 

For more information about Gustavo:

Gustavo’s website

Gustavo on LinkedIn

Gustavo on Twitter

Book – Culture Trumps Everything

Gustavo’s Ted Talk

Businesses That Care on C-Suite Radio

iTunes - Subscribe, Rate and Review

May 2, 2018

Jan Spence began her sales career at age 10 selling donuts for summer camp. She then sold vacuum cleaners door-to-door at age 18 and went on to consult with national accounts such as Wal-Mart, Pillsbury and Frito-Lay.

 

Listen how Jan fulfilled a life-long dream to play women’s professional full-tackle football.  It wasn’t her brawn but her kindness that got her a spot.

 

Through speaking, training and coaching, Jan engages individuals and companies to realize their core values and participate in reaching their goals and this TEDx speaker comes here today to inspire and teach us.

 

You’ll discover:

 

  • The advantage of being a cheerleader
  • The advantage of having a cheerleader
  • How to act in adversity
  • Simple solutions to become the encourager people need
  • Ideas to support yourself


Interview Links & Other Resources

 

Jan’s Website

Jan’s Facebook Page

Jan on LinkedIn

Jan on Twitter

Jan on YouTube

Mere Mortals Unite on C-Suite Radio

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Apr 25, 2018

This is one of the most enjoyable interviews I have been a part of.

Larry Sutton started out with a traditional rent to own business.  Once he sold it he took an early retirement to play golf all the time.  After a year, Larry got bored. What he was missing was the interaction with people and watching them grow and growing himself.  

 

He kind of fell into the franchising business.  Currently, RNR Tire Express is experiencing organic growth with 24 franchisees operating over 110 locations.  Each store averages about $1.6 million in sales annually, with the top 20 hitting nearly $2 million. The brand has grown to $130M since beginning to franchise in 2003.


You’ll discover:

 

  • The balance between who you need to be and being open to new ideas
  • The importance of allowing the creation of a beta site for new ideas
  • How to make employees feel like they are working with you and not just for you
  • The best ideas come from the field and not the boardroom
  • To hold people accountable by asking them to bring 3 solutions along with any problem
  • Mistakes are some of the most valuable experiences in life
  • The magic of jointly creating a “stretch” bonus

 

Larry jokes “somebody once told me, if you ever want to be a success, just hire people who are smarter than you, to which he replied, Ma’am, that’s going to be easy, I’m from Oklahoma.”


For more information about RNR Tire Express and Larry Sutton:

RNR Tire Express website
RNR Tire Express on Facebook
Larry Sutton on LinkedIn
Businesses That Care on C-Suite Radio
iTunes - Subscribe, Rate and Review

Apr 18, 2018

Dave Farrow is the two-time Guinness Record holder for greatest memory and the CEO of Farrow Communications. To earn the world record, Farrow recalled the exact order of 59 decks of shuffled playing cards using 'The Farrow Memory Method'. This method was originally invented to combat Farrow’s dyslexia and ADHD and is now a unique memory system backed by a double-blind neuroscience study at McGill University.

 

This is a very interesting conversation with a real Brainiac.  Hold on to your seats as you listen.

 

You’ll discover:

 

  • Why you should care about your memories
  • What you can do about forgetfulness due to stress
  • You don’t need math to fight a bear
  • The importance of continuous learning to succeed as an entrepreneur
  • How to have a visual representation of a concept to boost your memory


Interview Links & Other Resources

 

Dave on Facebook

Dave on LInkedIn

Dave on Twitter

The Farrow Memory Method

Brainhackers

Mere Mortals Unite on C-Suite Radio

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Apr 11, 2018

Gallup, Inc. is a research based, performance-management consulting company.  It was founded in 1935 and has been known for its public opinion polls. Gallup now provides research and strategic consulting focusing on employee engagement, talent management and well-being.  

Today we have the pleasure of talking with Mike Clarke who is one of the many worldwide consultants for Gallup.  

He works with his clients to research their human capital needs and strategically match that with solutions such as the Clifton StrengthsFinder test.


You’ll discover:

 

  • Gallup’s history
  • How does Gallup get their information?
  • Current employee trends
  • Defining disengaged, not engaged and engaged
  • How can Gallup help you? (What’s new?)


For more information about Gallup and Mike Clarke:

Gallup's website

Get your State of the American Workplace Report

Mike at LinkedIn

Gallup on LinkedIn

Gallup on Twitter
Businesses That Care on C-Suite Radio

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