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Businesses that Care Podcast (formerly Mere Mortals Unite)

Mere Mortals Unite (MMU) and Businesses that Care (BTC) are two distinct series in this podcast. BTC is focused on building a business culture that allows your business to recruit and retain good talent. Our guests share ideas that work, to create a culture of engagement. On previous episodes of MMU we share superpowers that everyone has although they may not have discovered them yet, or forgotten them or given them away. Take them back, increase their use in your life. provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. Let’s change the world one person at a time, starting with you!
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Dec 19, 2018

Welcome to our special series on Diversity and Inclusion.  It isn’t my area of expertise, but obviously a very important topic in the world of business culture.  I gathered 6 experts to close out 2018 to share their perspectives. This is part 5.

My expert guest today is, Tracy Brown.  Tracy Brown is a nationally recognized expert and author whose clients rely on her advice about leadership development, diversity strategy and employee engagement. Her company, has provided training to more than 450,000 people and has been recognized twice for Innovation in Diversity Training by the Celebrate Diversity Awards sponsored by Ernst & Young.

 

You’ll discover how to shift the diversity and inclusion conversation from politics and personality to results and relationships


Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/

Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/

Diversity and Inclusion Part 3 with Dr. Helen Turnbull - https://julieannsullivan.com/helen-turnbull/

Diversity and Inclusion Part 4 with Glen Guyton - https://julieannsullivan.com/glen-guyton/

 

For more information about Tracy:

 

Tracy’s website

Tracy on Twitter

Tracy on LinkedIn

 

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Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts

Dec 12, 2018

Welcome to our special series on Diversity and Inclusion.  It isn’t my area of expertise, but obviously a very important topic in the world of business culture.  I gathered 6 experts to close out 2018 to share their perspectives. This is part 4.

My expert guest today is, Glen Guyton.  Glen believes in cultural competency. The world would be a more positive and powerful place if we were all even a bit more culturally competent.  Glen’s expertise in understanding culture has taken him from to being a nerdy kid growing up in the suburbs of Houston, Texas to becoming an Air Force Officer, teaching middle school, to leading a national non-profit religious organization. With that kind of diverse background, Glen is a great addition to this series

 

Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/

Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/

Diversity and Inclusion Part 3 with Dr. Helen Turnbull - https://julieannsullivan.com/helen-turnbull/

 

For more information about Glen:

 

Glen's Website

Glen on Twitter

 

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Dec 5, 2018

Welcome to our special series on Diversity and Inclusion.  It isn’t my area of expertise, but obviously a very important topic in the world of business culture.  I gathered 6 experts to close out 2018 to share their perspectives. This is part 3.

Dr. Turnbull is a world recognized thought leader in global inclusion and diversity. Her Ph.D. dissertation research was on stereotype threat, assimilation and internalized oppression across cultures. She is the author of three online psycho-metric assessment tools on unconscious bias and inclusion. In addition to her Ph.D., she has two Masters degrees, one in organizational behavior and one in mental health counseling.  She has spoken all over the world to companies like Lockheed Martin and Wells Fargo.

 

Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/

Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/

 

For more information about Helen:

Helen’s Website

Helen’s Human Facet Website

Helen on Twitter

Helen on LinkedIn

Helen on Facebook

 

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Nov 28, 2018

Welcome to our special series on Diversity and Inclusion.  It isn’t my area of expertise, but obviously a very important topic in the world of business culture.  I gathered 6 experts to close out 2018 to share their perspectives. This is part 2.

Today’s expert guest is Corey Kupfer, attorney, dealmaker, serial entrepreneur and author of Authentic Conversations about Race.  Corey has more than 30 years of professional negotiating experience as a successful entrepreneur and attorney. I believe in changing the world one person at a time, so I was attracted to Corey’s philosophies because he says he wants to create world community one conversation at a time.  

 

Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/

 

For more information about Corey:

 

Corey's website

Corey on LInkedIn

Corey on Twitter

Corey on Facebook

 

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Nov 21, 2018

Welcome to our special series on Diversity and Inclusion.  It isn’t my area of expertise, but obviously a very important topic in the world of business culture.  I gathered 6 experts to close out 2018 to share their perspectives. This is part 1.

My expert guest today is Jessica Pettitt and I love that her website says she isn’t your typical diversity speaker.  I know Jess and she isn’t your typical anything, which is one of the many reasons I love her. This is her second appearance on my podcast.  She is super bright, super funny, and really strives to make sure everyone realizes they are Good Enough Now. One of my favorite analogies she uses is how to imagine ourselves as a draft document.  We all need editing.



For more information about Jess:

 

Jess's website

Connect on Twitter

Connect on LinkedIn

Connect on Facebook



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Nov 14, 2018

Our guest today is Tim Tobin, Vice President of Franchisee Onboarding and Learning at Choice Hotels International.  He’s also the Dean of Choice University. He will talk to us about how learning processes have changed over time.

Tim and Choice Hotels are well aware of the unique differential between learners. So, they have built a comprehensive approach in Choice University.  The approach is to meet each learner where they are. He found the biggest challenges are time and where to start. Their system incorporates those challenges and the solution is learning maps.  This gives people the opportunity to be given the first step to take and allows them to study what they don’t’ know and not have to spend the time with what they already know.

Tim has learned about humility and that asking questions is a sign of wisdom, not weakness.  A great lesson for everyone.


For more information about Tim and Choice Hotels:

Choice Hotels Website

Choice Hotels on Twitter

Tobin Leadership Website

Tim's Book - Your Leadership Story

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Nov 7, 2018

Our guest today is Bob Kelleher.  I call him the granddaddy of employee engagement since his website is EmployeeEngagement.com.  Bob is also the founder and president of The Employee Engagement Group, a global survey, products, and consulting firm working with leadership teams to enhance their leadership and employee engagement effectiveness.

 

Bob talks about the importance of engaging the whole person and its benefit of discretionary effort.  Find out why your employees need to know where the business is going, how your business is doing and how your employees contribute to those goals.  

 

For more information about Bob & The Employee Engagement Group (EEG):

EEG Website

Bob on Twitter

Bob on LinkedIn

EEG on Facebook

Oct 31, 2018

Serving more than 11,000 customers and one million employees, BambooHR is the leading software provider powering the strategic evolution of HR in small and medium businesses.  Today our guest is Ben Peterson, BambooHR’s CEO. He is well aware that a great culture is really hard, but the benefits are really positive. He understands that his workforce wants autonomy and is very strategic in how he cares for them as whole beings while making sure all actions fit within the company’s goal.  At BambooHR, the focus is on solving problems while having fun.

Learn about their paid paid vacation and how they teach each team member to have financial stability.  Just two of the great perks included in their benefits package. BambooHR truly cares about what’s going on outside and inside of their organization.  The results are simply amazing.

 

For more information about BambooHR:

BambooHR on Facebook

BambooHR on Twitter

BambooHR on LinkedIn

BambooHR on Instagram

 

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Oct 24, 2018

My guest today is Lior Arussy, CEO of Strativity.  Strativity Group, Inc. is a global customer experience and culture design and transformation firm that cultivates purposeful relationships between organizations and their stakeholders.  The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers.

More importantly, Strativity has a culture where the workforce knows, they have their back by not compromising their corporate values.  Integrity runs rampant here.

Find out about Strativity’s unique budget for charitable contributions that connects colleagues while enriching the lives of those outside their walls.  

 

For more information about Lior:

Strativity Website

Lior Arussy Website

Strativity on Twitter

Lior on Twitter

Next is Now on Amazon


Businesses That Care on C-Suite Radio

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Oct 17, 2018

My guest today is Karen Kennedy.  She is the CEO of Insights to Growth and a Certified Partner for The Predictive Index. Karen’s corporate career spanned 25 years between Compaq, Hewlett-Packard and Dun & Bradstreet, leading sales teams with quotas up to $6.2 BILLION! CEOs call Karen when they need help optimizing their workforce.  She is going to talk to us today about the importance of understanding who and “what” is needed, to get the right person in the right seat at the right time.

 

For more information about Insights to Growth and Karen:

Insights to Growth Website

Insights to Growth on Facebook

Insights to Growth on Twitter

Karen on LinkedIn


Businesses That Care on C-Suite Radio

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Oct 10, 2018

In 2004 Dominic and Claire Taddei set-up Clear Mortgage Solutions (CMS) creating what is, today, one of Scotland’s leading mortgage and protection brokers. In 2016 they sought an equally motivated and ambitious partner to match their rapid growth and made the strategic decision to enter into a joint venture with Mortgage Advice Bureau (MAB).

 

By building on their attentiveness towards the development of people, they are able to support clients through one of the most significant purchases in their lifetime.

There are a few specific areas of focus that are lived throughout this company every day.  They make growth inevitable. Firstly, all advisers go through a 13-week training program, something unique in this industry. Secondly, we position culture and staff development at the forefront of our growth plans. Thirdly, our social and charity committee is focused on regular employee engagement - where we participate in sport, dinners and charity events. Lastly, we put a big focus on transparent internal communications to ensure all staff are engaged.

 

You’ll discover the values of MAB:

 

  • No stone unturned
  • Never give up
  • Embrace the challenge of change
  • Striving for perfection in everything we do
  • Enjoy the journey

 

For more information about MAB and Dominic Taddei:

Mortgage Advice Bureau Website

Mortgage Advice Bureau on Twitter                                                                                                                                                     


Businesses That Care on C-Suite Radio

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Oct 3, 2018

Scott Moorehead, the CEO of TCC Verizon, hired Ryan McCarty to help create a Culture of Good.  What the duo began as a powerful movement has grown into a business teaching other companies that inspired employees to ignite positive change in the world and impact your bottom line positively.

Imagine how engaged employees would be if they were given the permission to care about not just their job, but also their fellow employees, customers and the cause they are most passionate about in life? What would it be like if employees got the chance to make positive changes in the world around them on a daily basis while they did their job? Or, to put that another way, what would happen if people were given the chance to bring their souls to work every day?

Ryan will share how that can happen and what results you can expect.  



For more information about Culture of Good and Ryan McCarty:

Culture of Good Website

Culture of Good on Facebook

Ryan McCarthy on LinkedIn

Book - Build A Culture of Good


Businesses That Care on C-Suite Radio

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Sep 26, 2018

What’s so important about an employee life cycle?  

Ashley has spent decades improving the workforce with trust, teamwork and fairness.  He is all about creating a workplace environment where the needs of the humans are always held in the highest esteem.  

His idea of Town Hall Meetings stops deadly rumors from being spread.

Ashley has an uncanny way of deliberately finding out how to serve individuals in unique ways.  It works.

Since this recording, my guest, Ashley Winnett, has been named Director of Global Talent Acquisition for GM.  That is validation that his ideas and actions for employee engagement work.



For more information about Holden – GM Australia:

Holden - GM Australia Website

Holden - GM Australia on Twitter

Holden - GM Australia on YouTube

 

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Sep 19, 2018

This episode is about Passion, productivity, people and performance, Debbie Petersons four pillars of Clarity.  

 

Debbie Peterson is a 30-year corporate veteran and mindset strategist whose research and experience created her passion for the power thoughts. Through speaking, training, and coaching, she helps professionals discover their best practices for elevating their game and reaching their potential. She is a certified trainer of NLP, a professional member of the National Speakers Association, and chases sunshine with the two loves of her life, Ernie, a beagle and her husband, Tom.


Interview Links & Other Resources

Debbie's Website

Debbie on LinkedIn

Debbie on Twitter

 

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Sep 12, 2018

Janice Mazzallo has more than 25 years of human resource management experience and joined PeoplesBank in 2005. During her tenure at the bank, she helped plan and implement a culture shift to improve employee engagement, impact on the community and the overall performance of the organization.

Today, its High-Performance Culture has made PeoplesBank the largest community bank in its market and earned it repeated recognition as one of the best employers in the Commonwealth of Massachusetts. The Boston Globe has named PeoplesBank a “Top Place to Work” six times in a row, the Massachusetts Chamber has honored the bank twice as an “Employer of Choice,” and the Boston Business Journal has named the bank a “Top Corporate Charitable Contributor” for ten consecutive years.

 

You’ll discover:

 

  • Environments where people were first
  • How profitability comes from a cultural shift
  • Engagement through the transparency of surveys
  • The importance of everyone knowing their roles
  • New ideas of onboarding


For more information about Janice and PeoplesBank:

People's Bank Website

PeoplesBank on Facebook

Peoples Bank on Twitter

Janice on LInkedIn


Businesses That Care on C-Suite Radio

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Sep 5, 2018

This podcast is fun, informative and heartfelt.  Lou is a wonderful human being who understands that success comes from connections.  He shares his idea of S.A.F.E. Learn the importance of the super why, authenticity, the fearless mindset and empathy when creating connections that matter.  

 

You’ll discover:

 

  • How to get your connection muscle into shape
  • About S.A.F.E.
  • The meaning of Empathy
  • Fearless mindset; moving from fear to courage
  • Authenticity; open, honest and coming from the heart
  • To find out your Super why


Interview Links & Other Resources

Lou’s website

Lou on Twitter

Lou on Facebook

Lou on LinkedIn

Book:  Master the Art of Connection

 

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Aug 29, 2018

My guest today is Garry Ridge. He joined WD-40 in 1987 and became its CEO ten years later.  WD-40 Company is a global marketing organization dedicated to creating positive lasting memories by developing and selling products that solve problems in workshops, factories and homes around the world.

 

A native of Australia, Garry is passionate about the learning and empowering organizational culture he has helped establish at the WD-40 Company. His vision and leadership have positively impacted the WD-40 Company in both measurable and immeasurable ways.

 

Listen for the keys to creating a successful tribe.

 

You’ll discover:

 

  • How to create purposeful passionate people
  • The power of belonging
  • Caring can be tough-minded and tender-hearted
  • The magic potion of Care, Candor, Accountability and Responsibility
  • The WD40 Maniac Pledge
  • Attributes of a tribe that create a great culture

 

For more information about Dov:

WD-40 Website

Garry on LinkedIn

Garry on Twitter

Soul Sucking CEO


Businesses That Care on C-Suite Radio

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Aug 22, 2018

Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.”  We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.

A great episode and fun!


You’ll discover:

 

  • How you treat customers is who you are as a person
  • Skill set to deal with challenging situations
  • Understanding customer emotion
  • What is the Amygdala hijack?
  • The difference between being and acting like
  • The importance of depersonalization and how it effects communication
  • The peek-end rule


Interview Links & Other Resources

 


Mere Mortals Unite on C-Suite Radio

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Aug 15, 2018

Sheryl Simmons is Chief Human Resources Officer at Maestro Health, as well as being an industry speaker providing subject matter expertise to HR groups and industries throughout the U.S. She is smart and witty. More importantly she truly cares about each and every individual in Maestro’s workforce and the people they serve. They focus on finding and hiring the best talent – and an amazing percentage of that talent is female. Gender, race, religion, sexual orientation – none of it matters here. If you have rock star-level talent, Sheryl wants you on our team regardless of what bathroom door you choose.  She considers it a privilege to change lives every day.

 

You’ll discover:

 

  • How mindset makes a significant difference
  • The importance of sharing the stories
  • The impact of the Rob and Sheryl Show
  • What it means to truly care
  • The marriage of tech and customer care
  • How to curate your workforce

 

For more information about Sheryl & Maestro Health:

Maestro Health Website

Sheryl on Twitter

Maestro Health on Twitter

Sheryl on LinkedIn


Businesses That Care on C-Suite Radio

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Aug 8, 2018

Jeremiah Brown won an Olympic silver medal as a member of the Canadian men’s eight rowing team at the London 2012 Olympic Games. A former commercial banker with a big dream, he is one of few Olympians ever to have started learning his sport only four years before winning a medal at the Olympics.  Jeremiah’s story is one of perseverance. His willingness to take a good look at himself and openness to change makes his story one we all can learn from.

 

You’ll discover:

 

  • How you follow a dream one small step at a time
  • Recognizing our self-sabotage
  • Overcoming your inner critic
  • Our character attributes are more important than our core competencies
  • How self-care can change your perspective


Interview Links & Other Resources

Jeremiah’s Website

Jeremiah on Facebook

Jeremiah on Twitter

Jeremiah on Instagram

Jeremiah on LinkedIn

The 4 Year Olympian Book

 

Mere Mortals Unite on C-Suite Radio

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Aug 1, 2018

My guest today is CEO of FASTSIGNS International, Catherine Monson.  

She has been at the helm since 2009.  Catherine has been awarded the Bonnie LeVine Award and the FAN of the year award by the International Franchise Association for her contribution to the growth of the business, contributions to her community and promotion of the professional advancement of women. Most recently she was named Top female executive by North Dallas Business Magazine.  In her spare time, I say that jokingly, she has appeared on the TV show Undercover Boss, shared her expertise before the U S House of Representatives, sits on several boards, writes for Franchising World Magazine and is a keynote speaker.

On this episode she shares many aspects of how she runs this successful company.  What stands out is her transparency. It may shock you, but it works.

 

You’ll discover:

 

  • Setting a great culture is necessary for success.  
  • The importance of building the feeling of ownership
  • How to Reinforce core values and key strategic objectives
  • How Catherine leads by example
  • Creating positive mental attitude in Inspiration Hall
  • How they include everyone in business planning

 

For more information about FASTSIGNS & Catherine:

FastSigns Website

FastSigns on Twitter

Catherine on Twitter

Catherine on LinkedIn

 

Businesses That Care on C-Suite Radio

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Jul 25, 2018

Impressions are important only if you talk to other humans.  Are you looking to make a good impression? Want people to listen to you when you speak?  Do you need to keep repeating yourself before people understand what you’re saying? Then you want to listen to this special guest, Laura Sicola.  Laura has her Ph.D. in educational linguistics and has guest lectured at places like the Wharton School of Business. Laura is super smart, sassy and knows how to make you look good.  She definitely has made a great impression on me. Now it’s your turn.

 

You’ll discover:

 

  • Revelation brings growth
  • The disconnect between what you say and how you say it
  • Time frames are necessary
  • If you get too much information, break it down
  • The importance of asking for clarity


Interview Links & Other Resources

Laura's Website

Laura on Twitter

Laura on LinkedIn

Laura's Ted Talk

 

Mere Mortals Unite on C-Suite Radio

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Jul 18, 2018

Chuck Runyon was honored by Chief Executive magazine with its inaugural “Leadership” award for his commitment to investing in people and relationships. That made him a perfect guest for this podcast.  Specifically noted were Runyon’s efforts to help his employees become not merely more productive workers, but better people. Central to his leadership philosophy is the concept of “ROEI” – the return on emotional investment

Under Runyon’s leadership, Anytime Fitness has earned numerous industry accolades, including the #1 Franchise in the world, according to Entrepreneur magazine, and “One of America’s Most Promising Companies,” according to Forbes. Additionally, Anytime Fitness has been honored as a “Top Franchise for Minorities” and “The Best Place to Work in Minnesota” four years in a row.

 

You’ll discover:

 

Five levels of the corporate “hierarchy of needs” for your employees

  • Level 1: The “Pay and Benefits” Company
  • Level 2: The “Perks” Company
  • Level 3: The “Purpose” Company
  • Level 4: The “Reinvestment” Company
  • Level 5; The “Enlightened” Company

 

For more information about Anytime Fitness:

Anytime Fitness on Facebook

Anytime Fitness on Twitter

Anytime Fitness on LinkedIn

Anytime Fitness on Instagram

Book - Love Work


Businesses That Care on C-Suite Radio

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Jul 11, 2018

Sharon Weinstein is one of two nurses in the world with the designation CSP/FAAN (Fellow of the Academy of Nursing), and the go-to resource for all things related to stress-busting.  She’s smart, practical and understands the importance of the word, “NO!”

 

You’ll discover:

 

  • Why we overcommit
  • How do you say, NO!
  • Understanding that creating a simple life is complicated
  • We create our own stress
  • The strength of being deliberate
  • Watch out for being on autopilot


For more information about Sharon:

Sharon's website

Sharon on LinkedIn

Sharon on Facebook

Sharon on YouTube

Sharon on Twitter

 

Mere Mortals Unite on C-Suite Radio

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Jul 4, 2018

Kevin McCarthy started out selling candy on the school bus.  Now, decades later, with his own research and lots of learning from others, he has created a very succinct way to live our lives. His passion is for people to live all parts of their lives on-purpose.  We have that choice and Kevin tells us how to bring that to fruition. I love how Kevin explained, that businesses that care have to be led by leaders who care. I couldn’t agree more.

 

You’ll discover:

 

  • How to simplify strategic plans
  • Different perspectives for purpose, vision, mission and values
  • Purpose is your reason for being
  • The importance of alignment between personal and business purpose
  • Create your On-Purpose Pal®
  • Purpose is the heart
  • Vision is your head
  • Mission is your hands and feet
  • Values are the throat and gut

 

For more information about Kevin:

On Purpose Website

Kevin on Twitter

Find Your 2-Word Purpose

Kevin on LinkedIn

Businesses That Care on C-Suite Radio

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